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Errom msg MSVCRT.DLL and MSHTML.DLL
I need help.
I use AOL 9.0 I sign on with no problems. I can go to some websites with no problems and then some I cannot. Then I get disconnected from AOL and re-connected with the following message Then this message appears: ***GPF data*** Error C0000005 occurred in module MSVCRT.DLL at address 780154A7 Stack trace 0 MSVCRT.DLL 0001:000144A7 1 MSVCRT.DLL 0001:0001440c 2 MSHTML.DLL 0001:001335c9 3 MSHTML.DLL 0001:001bab5d If I sign on AOL and then start the Internet Explorer, I get a error indicating a MSVCRT,DLL error. I have no idea why this is happening. Any one can help and what files do I need and where to find the files to download. Thanks Ted |
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Errom msg MSVCRT.DLL and MSHTML.DLL
Most likely malwa
There are many people who have helped this FAQ improve over time - MVPs and newsgroup users. I thank all of you who have made the newsgroups, anti-malware websites and dedicated mailing lists into such a wonderful resource. IMPORTANT: Before trying to remove spyware, download a copy of LSPFIX from the URL below - some malware can kill your internet connection when it is removed, and this software should get things going for you again: http://www.cexx.org/lspfix.htm IMPORTANT: After obtaining the software below, make sure you check for updates and then run the programmes in safe mode. You can go to the link below to check your system for parasites (supplied by Doxdesk.com): http://inetexplorer.mvps.org/parasite.htm Malware removal (beginners guide): First, go to Control Panel, add/remove programs. Check for malware entries and use the uninstall programs. Second, get AdAware. [..Warning: AdAware is now version 6.181. All previous versions are NO LONGER SUPPORTED and will not be updated...] AdAware is available at www.lavasoft.de. Make sure you check for updates every time you use it. To be most effective, you must run AdAware while Windows is in safe mode. Modern malware uses more than one process, and these processes are 'co-dependent'. In other words, when one processes detects that the other has been shut down, it automatically restarts its sibling, often using a different name. Disable the ability of suspect processes to start automatically by using MSCONFIG (startup tab) before booting into safe mode. Use the information at the URL below as a guide: http://www2.whidbey.com/djdenham/Uncheck.htm Reboot your computer and hold down the F8 key until the boot menu options appear. Select 'safe mode'. After you are in safe mode, check to make sure the suspect processes did not start up. If they did start up, we are going to have to track down *where* they are coming from before going any further. An experienced computer technician can use programme such as AutoStart Viewer for in-depth diagnosis: http://www.diamondcs.com.au/index.php?page=asviewer While still in safe mode, and after you have shut down as many malware processes as possible, start AdAware. AdAware, when run using default settings, simply does not cope with new 'intelligent' malware. Make sure 'activate in depth scan' is enabled. Select 'use custom scanning options' and then click on the 'customize' button. Turn on the following scan options - scan within archives, active processes, registry (including deep scan), IE favorites and hosts file. You must also turn on the following option via the 'tweak' button: Cleaning engine: 'automatically try to unregister objects prior to deletion' IMPORTANT: Before letting AdAware delete malware, write down on a piece of paper exactly where the malware is stored. You will need to delete those directories after AdAware has done its work, but ONLY IF IT IS NOT A STANDARD WINDOWS DIRECTORY. After running AdAware, run it again, this time using the option 'select drives/folders to scan'. Click on 'select'. Scan your entire hard drive. Also do the following: Empty your IE cache and your other temporary file folders, eg: c:\windows\temp (if using Windows 98) or C:\Documents and Settings\name\Local Settings\Temp (the path to your temp folder will change depending on your name) - sometimes programmes can be hidden in there - watch out for mysterious *.exe files or *.dll files in those folders. Go to IE Tools, Internet Options, Temporary Internet Files {Settings Button}, View Objects, Downloaded Programme Files. Check for unusual objects there. Go to IE Tools, Internet Options, Accessibility. Make sure there is no style sheet chosen (under User Style Sheet - format documents using my style sheet). If the option is turned on, turn it OFF. It is possible to turn off third party extensions (Enable third-party browser extensions (requires restart) at IE tools, internet options, advanced) to disable *all* plug-ins but troubleshooting will be difficult and it is only a BANDAID. Nothing gets fixed. There is software that depends on 'third party browser extensions" to work, including Acrobat, Microsoft Money, and many other programmes. Once your computer is clean, and if it applies to your operating system, create a new restore point. Your old ones may, of course, be infected with the malware and therefore cannot be used. Run disk cleanup to remove old restore points (if you operating system has this option you will find it on the 'more options' tab of the disk cleanup utility). If you are still having problems: You can go to the link below to check your system for parasites and hopefully identify your problem (supplied by Doxdesk.com): http://inetexplorer.mvps.org/parasite.htm Download and run the latest version of "Cool Web Shredder" http://www.merijn.org/files/CWShredder.exe The more experienced user can try Spybot. Again, it is a free programme which can be downloaded from: http://spybot.eon.net.au/. Warning: it is NOT a good programme for the inexperienced. If you want to use this programme, please get the advice of those more experienced before 'fixing' anything that it finds. Another excellent programme that allows you to examine your system and *create a results log for experts to examine* is HijackThis, available from: http://www.tomcoyote.org/hjt/ MS have released a limited KB article regarding what they call 'deceptive software'. http://support.microsoft.com/default...b;EN-US;827315 Here is advice specific to: home page hijackings http://inetexplorer.mvps.org/answers.htm#home_page pop-up ads http://inetexplorer.mvps.org/data/popup.htm search engine hijackings http://inetexplorer.mvps.org/answers4.htm#search_engine -- Hyperlinks are used to ensure advice remains current _______________________________________ Sandi - Microsoft MVP since 1999 (IE/OE) http://inetexplorer.mvps.org/ Ted wrote: I need help. I use AOL 9.0 I sign on with no problems. I can go to some websites with no problems and then some I cannot. Then I get disconnected from AOL and re-connected with the following message Then this message appears: ***GPF data*** Error C0000005 occurred in module MSVCRT.DLL at address 780154A7 Stack trace 0 MSVCRT.DLL 0001:000144A7 1 MSVCRT.DLL 0001:0001440c 2 MSHTML.DLL 0001:001335c9 3 MSHTML.DLL 0001:001bab5d If I sign on AOL and then start the Internet Explorer, I get a error indicating a MSVCRT,DLL error. I have no idea why this is happening. Any one can help and what files do I need and where to find the files to download. Thanks Ted |
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