MS Response Re Windows Security Update CD Cancellation

Received: from scf-imc-02.redmond.corp.microsoft.com (smtphost2.microsoft.com[131.107.3.117](misconfigured sender))

Hello and thank you for contacting us at Microsoft.com regarding Windows Security Update CD.


The Security Update CD was designed to help customers with a dial up
connection to the internet install important security updates for their
Windows XP, Windows 2000, Windows 98 and Windows ME PCs in less time
than it would take to download them. However the CD only contains
updates through October 15, 2003. As of August 6, 2004, the WSUCD is no
longer be available to order online. Microsoft recommends our customers
visit www.windowsupdate.com for the
latest updates for Windows and that Windows XP users deploy Windows XP
Service Pack 2 once it is available later this summer


If you have other concerns, feel free to write us back.




Sincerely,

xxxxxxxxx
Microsoft.com Customer Support

Their apparent "reason" is that it "only contains updates through October 15,
2003", and that this somehow makes it obsolete.

Hogwash. For versions other than XP, dial-up customers *still* need a safe and
sane way to update a clean reinstall (or even an over-install) without
downloading *all* of the updates. What, because the user would still need to
download a dozen or two MB, they shouldn't mind downloading another hundred or
two?

--
Gary S. Terhune
MS MVP for Win9x

"Hugh Candlin" wrote in message
...
Received: from scf-imc-02.redmond.corp.microsoft.com
(smtphost2.microsoft.com[131.107.3.117](misconfigured sender))

Hello and thank you for contacting us at Microsoft.com regarding Windows
Security Update CD.


The Security Update CD was designed to help customers with a dial up
connection to the internet install important security updates for their
Windows XP, Windows 2000, Windows 98 and Windows ME PCs in less time
than it would take to download them. However the CD only contains
updates through October 15, 2003. As of August 6, 2004, the WSUCD is no
longer be available to order online. Microsoft recommends our customers
visit www.windowsupdate.com for the
latest updates for Windows and that Windows XP users deploy Windows XP
Service Pack 2 once it is available later this summer


If you have other concerns, feel free to write us back.




Sincerely,

xxxxxxxxx
Microsoft.com Customer Support

Agreed....hogwash! I for one am very unhappy with the decision to take down the CD.
I know a good many users who had not ordered it yet, and the download time is
considerably shortened on dial-up, when doing a reinstall. I think it's time to
write some letters/emails.
--
Glen Ventura, MS MVP W95/98 Systems
http://dts-l.org/goodpost.htm

"Gary S. Terhune" wrote in message
...
Their apparent "reason" is that it "only contains updates through October 15,
2003", and that this somehow makes it obsolete.

Hogwash. For versions other than XP, dial-up customers *still* need a safe and
sane way to update a clean reinstall (or even an over-install) without
downloading *all* of the updates. What, because the user would still need to
download a dozen or two MB, they shouldn't mind downloading another hundred or
two?

--
Gary S. Terhune
MS MVP for Win9x

"Hugh Candlin" wrote in message
...
Received: from scf-imc-02.redmond.corp.microsoft.com
(smtphost2.microsoft.com[131.107.3.117](misconfigured sender))

Hello and thank you for contacting us at Microsoft.com regarding Windows
Security Update CD.


The Security Update CD was designed to help customers with a dial up
connection to the internet install important security updates for their
Windows XP, Windows 2000, Windows 98 and Windows ME PCs in less time
than it would take to download them. However the CD only contains
updates through October 15, 2003. As of August 6, 2004, the WSUCD is no
longer be available to order online. Microsoft recommends our customers
visit www.windowsupdate.com for the
latest updates for Windows and that Windows XP users deploy Windows XP
Service Pack 2 once it is available later this summer


If you have other concerns, feel free to write us back.




Sincerely,

xxxxxxxxx
Microsoft.com Customer Support

BrianB is probably tired of hearing from me and my issues--time for you and
Gary to do some writing to him:-)

--
Regards

Ron Badour, MS MVP for W98
Tips: http://home.satx.rr.com/badour
Knowledge Base Info:
http://support.microsoft.com/default.aspx?pr=kbinfo

"glee" wrote in message
...
Agreed....hogwash! I for one am very unhappy with the decision to take
down the CD.
I know a good many users who had not ordered it yet, and the download time
is
considerably shortened on dial-up, when doing a reinstall. I think it's
time to
write some letters/emails.
--
Glen Ventura, MS MVP W95/98 Systems
http://dts-l.org/goodpost.htm

"Gary S. Terhune" wrote in message
...
Their apparent "reason" is that it "only contains updates through
October 15,
2003", and that this somehow makes it obsolete.

Hogwash. For versions other than XP, dial-up customers *still* need a
safe and
sane way to update a clean reinstall (or even an over-install) without
downloading *all* of the updates. What, because the user would still
need to
download a dozen or two MB, they shouldn't mind downloading another
hundred or
two?

--
Gary S. Terhune
MS MVP for Win9x

"Hugh Candlin" wrote in message
...
Received: from scf-imc-02.redmond.corp.microsoft.com
(smtphost2.microsoft.com[131.107.3.117](misconfigured sender))

Hello and thank you for contacting us at Microsoft.com regarding
Windows
Security Update CD.


The Security Update CD was designed to help customers with a dial up
connection to the internet install important security updates for
their
Windows XP, Windows 2000, Windows 98 and Windows ME PCs in less time
than it would take to download them. However the CD only contains
updates through October 15, 2003. As of August 6, 2004, the WSUCD is
no
longer be available to order online. Microsoft recommends our
customers
visit www.windowsupdate.com for the
latest updates for Windows and that Windows XP users deploy Windows XP
Service Pack 2 once it is available later this summer


If you have other concerns, feel free to write us back.




Sincerely,

xxxxxxxxx
Microsoft.com Customer Support

If I thought it would do any good... In any case, I already have, s.

--
Gary S. Terhune
MS MVP for Win9x

"Ron Badour" wrote in message
...
BrianB is probably tired of hearing from me and my issues--time for you and
Gary to do some writing to him:-)

--
Regards

Ron Badour, MS MVP for W98
Tips: http://home.satx.rr.com/badour
Knowledge Base Info:
http://support.microsoft.com/default.aspx?pr=kbinfo

"glee" wrote in message
...
Agreed....hogwash! I for one am very unhappy with the decision to take
down the CD.
I know a good many users who had not ordered it yet, and the download time
is
considerably shortened on dial-up, when doing a reinstall. I think it's
time to
write some letters/emails.
--
Glen Ventura, MS MVP W95/98 Systems
http://dts-l.org/goodpost.htm

"Gary S. Terhune" wrote in message
...
Their apparent "reason" is that it "only contains updates through
October 15,
2003", and that this somehow makes it obsolete.

Hogwash. For versions other than XP, dial-up customers *still* need a
safe and
sane way to update a clean reinstall (or even an over-install) without
downloading *all* of the updates. What, because the user would still
need to
download a dozen or two MB, they shouldn't mind downloading another
hundred or
two?

--
Gary S. Terhune
MS MVP for Win9x

"Hugh Candlin" wrote in message
...
Received: from scf-imc-02.redmond.corp.microsoft.com
(smtphost2.microsoft.com[131.107.3.117](misconfigured sender))

Hello and thank you for contacting us at Microsoft.com regarding
Windows
Security Update CD.


The Security Update CD was designed to help customers with a dial up
connection to the internet install important security updates for
their
Windows XP, Windows 2000, Windows 98 and Windows ME PCs in less time
than it would take to download them. However the CD only contains
updates through October 15, 2003. As of August 6, 2004, the WSUCD is
no
longer be available to order online. Microsoft recommends our
customers
visit www.windowsupdate.com for the
latest updates for Windows and that Windows XP users deploy Windows XP
Service Pack 2 once it is available later this summer


If you have other concerns, feel free to write us back.




Sincerely,

xxxxxxxxx
Microsoft.com Customer Support

Can't never tell Gary. I hounded MS for over a year about replacement
product keys and replacement W98 CDs and while I don't know how much (if at
all) my efforts were responsible, replacement keys and retail versions of
replacement CDs are now available. There was even a session on the subject
at the last summit given by the person that I bugged the hell out of G.

I am of the opinion that since I cannot be fired or told to shut up (I guess
I could be told but I am hard of hearing), I ought to do what I can to make
things better. So, I write G.

Non-MVPs can use this URL to make their feelings known:
http://register.microsoft.com/contactus/contactus.asp I have been assured
that all input is read.

Remember, Black Thursday (elimination of the MVP program a few years ago)
was completely reversed by the huge outcry of concerned customers during a
three-day period. Hmmmm, maybe a disk availability reversal is.....

--
Regards

Ron Badour, MS MVP for W98
Tips: http://home.satx.rr.com/badour
Knowledge Base Info:
http://support.microsoft.com/default.aspx?pr=kbinfo

"Gary S. Terhune" wrote in message
...
If I thought it would do any good... In any case, I already have, s.

--
Gary S. Terhune
MS MVP for Win9x

"Ron Badour" wrote in message
...
BrianB is probably tired of hearing from me and my issues--time for you
and
Gary to do some writing to him:-)

--
Regards

Ron Badour, MS MVP for W98
Tips: http://home.satx.rr.com/badour
Knowledge Base Info:
http://support.microsoft.com/default.aspx?pr=kbinfo

"glee" wrote in message
...
Agreed....hogwash! I for one am very unhappy with the decision to
take
down the CD.
I know a good many users who had not ordered it yet, and the download
time
is
considerably shortened on dial-up, when doing a reinstall. I think
it's
time to
write some letters/emails.
--
Glen Ventura, MS MVP W95/98 Systems
http://dts-l.org/goodpost.htm

"Gary S. Terhune" wrote in message
...
Their apparent "reason" is that it "only contains updates through
October 15,
2003", and that this somehow makes it obsolete.

Hogwash. For versions other than XP, dial-up customers *still* need
a
safe and
sane way to update a clean reinstall (or even an over-install)
without
downloading *all* of the updates. What, because the user would still
need to
download a dozen or two MB, they shouldn't mind downloading another
hundred or
two?

--
Gary S. Terhune
MS MVP for Win9x

"Hugh Candlin" wrote in message
...
Received: from scf-imc-02.redmond.corp.microsoft.com
(smtphost2.microsoft.com[131.107.3.117](misconfigured sender))

Hello and thank you for contacting us at Microsoft.com regarding
Windows
Security Update CD.


The Security Update CD was designed to help customers with a dial
up
connection to the internet install important security updates for
their
Windows XP, Windows 2000, Windows 98 and Windows ME PCs in less
time
than it would take to download them. However the CD only contains
updates through October 15, 2003. As of August 6, 2004, the WSUCD
is
no
longer be available to order online. Microsoft recommends our
customers
visit www.windowsupdate.com for the
latest updates for Windows and that Windows XP users deploy
Windows XP
Service Pack 2 once it is available later this summer


If you have other concerns, feel free to write us back.




Sincerely,

xxxxxxxxx
Microsoft.com Customer Support

More likely they now think everyone has a broadband connection. it has
certainly expanded, but I still have not botherd, and a lot of rural
customers cannot even have the choice.

Brian

--

Brian Gaff....Note, this account does not accept Bcc: email.
graphics are great, but the blind can't hear them
Email:
__________________________________________________ __________________________
__________________________________


"Gary S. Terhune" wrote in message
...
Their apparent "reason" is that it "only contains updates through October
15,
2003", and that this somehow makes it obsolete.

Hogwash. For versions other than XP, dial-up customers *still* need a safe
and
sane way to update a clean reinstall (or even an over-install) without
downloading *all* of the updates. What, because the user would still need
to
download a dozen or two MB, they shouldn't mind downloading another
hundred or
two?

--
Gary S. Terhune
MS MVP for Win9x

"Hugh Candlin" wrote in message
...
Received: from scf-imc-02.redmond.corp.microsoft.com
(smtphost2.microsoft.com[131.107.3.117](misconfigured sender))

Hello and thank you for contacting us at Microsoft.com regarding Windows
Security Update CD.


The Security Update CD was designed to help customers with a dial up
connection to the internet install important security updates for their
Windows XP, Windows 2000, Windows 98 and Windows ME PCs in less time
than it would take to download them. However the CD only contains
updates through October 15, 2003. As of August 6, 2004, the WSUCD is no
longer be available to order online. Microsoft recommends our customers
visit www.windowsupdate.com for the
latest updates for Windows and that Windows XP users deploy Windows XP
Service Pack 2 once it is available later this summer


If you have other concerns, feel free to write us back.




Sincerely,

xxxxxxxxx
Microsoft.com Customer Support





---
Outgoing mail is certified Virus Free.
Checked by AVG anti-virus system (http://www.grisoft.com).
Version: 6.0.734 / Virus Database: 488 - Release Date: 04/08/2004

I still have clients who can't get better than 21600 bps. Hell, there wasn't
*any* broadband in this entire area other than satellite (yuck!) until the
beginning of this year. Now, the relatively few people who live in town can get
DSL, and others who live in the major valleys can get Digital Path, but that
still leaves a large portion of the county residents on dial-up, probably for a
long time to come. (Well, there *is* a new satellite system coming online called
Wild Blue, but we'll have to see how that one goes.)

And I'm talking about California, USA. Can't imagine what it's like for people
in other countries who don't have the essentially free telephone systems we have
here (under $20/mo. for unlimited local service, and I can't imagine that
*anyone* has to dial long-distance for ISP service.)

(Just to round out the subject, I should mention that there's probably never
going to be a quality, modern cable TV/ISP service here, due to satellite TV
being so entrenched.)

--
Gary S. Terhune
MS MVP for Win9x

"Brian Gaff" wrote in message
...
More likely they now think everyone has a broadband connection. it has
certainly expanded, but I still have not botherd, and a lot of rural
customers cannot even have the choice.

Brian

--

Brian Gaff....Note, this account does not accept Bcc: email.
graphics are great, but the blind can't hear them
Email:
__________________________________________________ __________________________
__________________________________


"Gary S. Terhune" wrote in message
...
Their apparent "reason" is that it "only contains updates through October
15,
2003", and that this somehow makes it obsolete.

Hogwash. For versions other than XP, dial-up customers *still* need a safe
and
sane way to update a clean reinstall (or even an over-install) without
downloading *all* of the updates. What, because the user would still need
to
download a dozen or two MB, they shouldn't mind downloading another
hundred or
two?

--
Gary S. Terhune
MS MVP for Win9x

"Hugh Candlin" wrote in message
...
Received: from scf-imc-02.redmond.corp.microsoft.com
(smtphost2.microsoft.com[131.107.3.117](misconfigured sender))

Hello and thank you for contacting us at Microsoft.com regarding Windows
Security Update CD.


The Security Update CD was designed to help customers with a dial up
connection to the internet install important security updates for their
Windows XP, Windows 2000, Windows 98 and Windows ME PCs in less time
than it would take to download them. However the CD only contains
updates through October 15, 2003. As of August 6, 2004, the WSUCD is no
longer be available to order online. Microsoft recommends our customers
visit www.windowsupdate.com for the
latest updates for Windows and that Windows XP users deploy Windows XP
Service Pack 2 once it is available later this summer


If you have other concerns, feel free to write us back.




Sincerely,

xxxxxxxxx
Microsoft.com Customer Support





---
Outgoing mail is certified Virus Free.
Checked by AVG anti-virus system (http://www.grisoft.com).
Version: 6.0.734 / Virus Database: 488 - Release Date: 04/08/2004

Join the club, Ron. Speak up, boys!

Ron Badour wrote:
BrianB is probably tired of hearing from me and my issues--time for you
and Gary to do some writing to him:-)

I have written him about it, Ron. Let's hope it doesn't get shrugged off. :-\
--
Glen Ventura, MS MVP W95/98 Systems
http://dts-l.org/goodpost.htm

"Ron Badour" wrote in message
...
BrianB is probably tired of hearing from me and my issues--time for you and
Gary to do some writing to him:-)

--
Regards

Ron Badour, MS MVP for W98
Tips: http://home.satx.rr.com/badour
Knowledge Base Info:
http://support.microsoft.com/default.aspx?pr=kbinfo

"glee" wrote in message
...
Agreed....hogwash! I for one am very unhappy with the decision to take
down the CD.
I know a good many users who had not ordered it yet, and the download time
is
considerably shortened on dial-up, when doing a reinstall. I think it's
time to
write some letters/emails.
--
Glen Ventura, MS MVP W95/98 Systems
http://dts-l.org/goodpost.htm

"Gary S. Terhune" wrote in message
...
Their apparent "reason" is that it "only contains updates through
October 15,
2003", and that this somehow makes it obsolete.

Hogwash. For versions other than XP, dial-up customers *still* need a
safe and
sane way to update a clean reinstall (or even an over-install) without
downloading *all* of the updates. What, because the user would still
need to
download a dozen or two MB, they shouldn't mind downloading another
hundred or
two?

--
Gary S. Terhune
MS MVP for Win9x

"Hugh Candlin" wrote in message
...
Received: from scf-imc-02.redmond.corp.microsoft.com
(smtphost2.microsoft.com[131.107.3.117](misconfigured sender))

Hello and thank you for contacting us at Microsoft.com regarding
Windows
Security Update CD.


The Security Update CD was designed to help customers with a dial up
connection to the internet install important security updates for
their
Windows XP, Windows 2000, Windows 98 and Windows ME PCs in less time
than it would take to download them. However the CD only contains
updates through October 15, 2003. As of August 6, 2004, the WSUCD is
no
longer be available to order online. Microsoft recommends our
customers
visit www.windowsupdate.com for the
latest updates for Windows and that Windows XP users deploy Windows XP
Service Pack 2 once it is available later this summer


If you have other concerns, feel free to write us back.




Sincerely,

xxxxxxxxx
Microsoft.com Customer Support