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Problems installing printer



 
 
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  #1  
Old December 7th 04, 07:56 AM
sherwindu
external usenet poster
 
Posts: n/a
Default Problems installing printer

I'm trying to help a friend install an HP All-In-One Printer (PSC 1210)
over the phone. I never ran ME or 98, but am currently running Windows
2000. I had
problems determining if he successfully loaded the software from his
install CD.
He can do test prints, but cannot print from applications. I tried to
follow the
advise on HP's Internet support for unloading the software to try a
re-install, but
could not find the uninstall program on his hard drive. The uninstall
from the CD
would also not work. He has some icons from the original install, but
it seems most
of the software is missing. Control Panel/Printers does not show his
new printer.
I am going to try to load the latest driver from HP onto his machine to
see if that
fixes the problem. I checked everywhere I could think of in Windows for
signs
of his original load, but couldn't find anything, except for these
isolated icons on his
desktop. I believe Windows ME does not have Plug-and-Play, and I am
unclear
how to add a new printer. I have already tried the 'Add Printer' from
the printer
status screen, but that asks for an install file. I probably achieve
the samething by
downloading the complete .exe from HP and running that. Anyone have
ideas as
to what's going on here, and how best to get this printer to work? It
uses a USB
port, which is plugged in at some time during the install (sounds like a
plug and play
operartion).

Sherwin D.

  #2  
Old December 10th 04, 12:09 AM
Renta-Geek
external usenet poster
 
Posts: n/a
Default

*NOTE* Using memory, some directions may be a little off

1) If the printer is not in the printer section of the control panel,
chances are it was not properly loaded.
1) From c: Make a new folder called files
2) From files, make a new folder called drivers
3) from drivers, make a new folder call HP
4) Go to www.hp.com and download the latetst driver. (save it in
c:\files\drivers\hp for ease of use)
5) Unpack or run the self extracting the "Unvervesal Serial Bus Controllers"
(usb) section. If all this is fine, try the following:
6) Use the control panel / add printer wizard to install the printer and
point the installer to the c:\files\drivers\HP
7)You should now atleast see the printer icon in the printer section.

When he tries to print from an Application, make sure he goes to file /
printer setup instead if simply clicking on print. From the printer setup,
is the proper printer selected?

If this fails: Control panel / system / Device manager.
Verify that the no '!' exists by EXPANDING the USB
If no "!" exist: Try the following

7)In the device Manager: Double click on the first heading:
This should list all IRQ in use.. In my exprience, Win98 is horrid at
handling devices that share an IRQ. You may want to force an IRQ if the
printer is sharing one with lets say your video or sound card.

Good luck,

Renta-Geek


  #3  
Old December 11th 04, 07:50 AM
sherwindu
external usenet poster
 
Posts: n/a
Default

Thanks for the reply. I got a little further with this printer connection by
unloading
my friend's incomplete previous load, and then re-installing the drivers from
HP's
web site. However, inside the installer, after you are prompted to plug in the
USB,
I got the message that the hardware connection was bad, and the install could
not
proceed. Talking to HP help line, I was told that their printer uses a USB 2.0

protocol, and the drivers for the DELL were for USB 1.0. I was told to contact
DELL for the appropriate USB 2.0 driver. I checked DELL's web site and found
no such driver for USB 2.0 under Windows ME. I called DELL and they said there
was no such driver for that computer. They recommended I buy a USB 2.0 PCI
card and install that in the DELL. They said the software was mostly already in
place, and plugging in the USB 2.0 to this new card would complete the install.
It sounds reasonable to me, but I'm amazed that there is no way to plug in a USB
2.0 type printer into these older DELL computers. The HP people even gave me
the name of the USB 2.0 driver from IBM required. I'm wondering if the DELL
support was just trying to give me a brush off, or installing a new USB card is
the
only way to fix this.

Sherwin D.

Renta-Geek wrote:

*NOTE* Using memory, some directions may be a little off

1) If the printer is not in the printer section of the control panel,
chances are it was not properly loaded.
1) From c: Make a new folder called files
2) From files, make a new folder called drivers
3) from drivers, make a new folder call HP
4) Go to www.hp.com and download the latetst driver. (save it in
c:\files\drivers\hp for ease of use)
5) Unpack or run the self extracting the "Unvervesal Serial Bus Controllers"
(usb) section. If all this is fine, try the following:
6) Use the control panel / add printer wizard to install the printer and
point the installer to the c:\files\drivers\HP
7)You should now atleast see the printer icon in the printer section.

When he tries to print from an Application, make sure he goes to file /
printer setup instead if simply clicking on print. From the printer setup,
is the proper printer selected?

If this fails: Control panel / system / Device manager.
Verify that the no '!' exists by EXPANDING the USB
If no "!" exist: Try the following

7)In the device Manager: Double click on the first heading:
This should list all IRQ in use.. In my exprience, Win98 is horrid at
handling devices that share an IRQ. You may want to force an IRQ if the
printer is sharing one with lets say your video or sound card.

Good luck,

Renta-Geek


  #4  
Old December 11th 04, 10:43 AM
Noel Paton
external usenet poster
 
Posts: n/a
Default

This is sheer BS on both HP's and Dell's part - the printer will work fine
over a USB1 connection providing the installation of both the ports and the
printer is done properly. (and there's no way that you can install USB2
drivers onto USB1 ports)

I suspect that the problem has to do with Dell's install of the USB ports.
Reboot to Safe Mode
Open Device Manager
Remove ALL USB ports
Remove ALL USB hubs
Remove ALL USB Controllers
Remove ALL devices in the 'Other Devices' branch - if present
Reboot to Normal Mode.
Windows will reinstall any required drivers.

Make a careful note of any error messages, and post back
If no error messages, reinstall the printer following the manufacturer's
instructions.

--
Noel Paton (MS-MVP 2002-2005, Windows)

Nil Carborundum Illegitemi
http://www.btinternet.com/~winnoel/millsrpch.htm
http://tinyurl.com/6oztj

Please read http://dts-l.org/goodpost.htm on how to post messages to NG's

"sherwindu" wrote in message
...
Thanks for the reply. I got a little further with this printer connection
by
unloading
my friend's incomplete previous load, and then re-installing the drivers
from
HP's
web site. However, inside the installer, after you are prompted to plug
in the
USB,
I got the message that the hardware connection was bad, and the install
could
not
proceed. Talking to HP help line, I was told that their printer uses a
USB 2.0

protocol, and the drivers for the DELL were for USB 1.0. I was told to
contact
DELL for the appropriate USB 2.0 driver. I checked DELL's web site and
found
no such driver for USB 2.0 under Windows ME. I called DELL and they said
there
was no such driver for that computer. They recommended I buy a USB 2.0
PCI
card and install that in the DELL. They said the software was mostly
already in
place, and plugging in the USB 2.0 to this new card would complete the
install.
It sounds reasonable to me, but I'm amazed that there is no way to plug in
a USB
2.0 type printer into these older DELL computers. The HP people even gave
me
the name of the USB 2.0 driver from IBM required. I'm wondering if the
DELL
support was just trying to give me a brush off, or installing a new USB
card is
the
only way to fix this.

Sherwin D.

Renta-Geek wrote:

*NOTE* Using memory, some directions may be a little off

1) If the printer is not in the printer section of the control panel,
chances are it was not properly loaded.
1) From c: Make a new folder called files
2) From files, make a new folder called drivers
3) from drivers, make a new folder call HP
4) Go to www.hp.com and download the latetst driver. (save it in
c:\files\drivers\hp for ease of use)
5) Unpack or run the self extracting the "Unvervesal Serial Bus
Controllers"
(usb) section. If all this is fine, try the following:
6) Use the control panel / add printer wizard to install the printer and
point the installer to the c:\files\drivers\HP
7)You should now atleast see the printer icon in the printer section.

When he tries to print from an Application, make sure he goes to file /
printer setup instead if simply clicking on print. From the printer
setup,
is the proper printer selected?

If this fails: Control panel / system / Device manager.
Verify that the no '!' exists by EXPANDING the USB
If no "!" exist: Try the following

7)In the device Manager: Double click on the first heading:
This should list all IRQ in use.. In my exprience, Win98 is horrid at
handling devices that share an IRQ. You may want to force an IRQ if the
printer is sharing one with lets say your video or sound card.

Good luck,

Renta-Geek




 




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