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Problems with start-up, shutdown, restore... Should I reinstall?



 
 
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  #1  
Old January 7th 06, 11:44 AM posted to microsoft.public.windowsme.general
external usenet poster
 
Posts: n/a
Default Problems with start-up, shutdown, restore... Should I reinstall?

I would like to try to solve a few annoying problems with my OS. For a long
time, my computer would appear to shut down properly, but when restarted, it
would say "improper shutdown detected" and would run scandisk. Recently,
however, my computer has begun restarting itself when I try to shut it down,
making it necessary to turn it off with the power button. Another problem is
that the system restore function does not function. Whenever I try to create
a restore point, I get the message that the computer was unable to create a
restore point. I have also noticed that after downloading and installing
security updates, I get error messages upon rebooting something like "unable
to upgrade file %1 from %2."

When I run Norton WinDoctor (2001 version), it reports two missing program
files. One missing file is reportedly "mscoree.dll" which is used by
"C:\Program Files\Common Files\InstallShield\Professional\Run
Time\0701\Intel32\DotNetInstaller.exe" The other missing file is reportedly
"mhputilu.dll" which is used by the Microsoft Picture It! application. Could
my Win-ME problems be related to these two missing files?

I suspect that upgrading to Win-XP would probably be the best solution, but
I am planning to give my current computer away and purchase a new one with
XP. Therefore, I would like to try to get my current OS operating properly.
Would reinstalling Win-ME be a good idea? My Dell computer came with a CD
labeled "OPERATING SYSTEM Reinstallation CD WMe." Is there anything I should
do first (other than back-up data) or know about using this CD?

Regards,

Mike
  #2  
Old January 7th 06, 12:34 PM posted to microsoft.public.windowsme.general
external usenet poster
 
Posts: n/a
Default Problems with start-up, shutdown, restore... Should I reinstall?

Have a look here for help.
Joan
"Windows Shutdown & Restart Centre - Troubleshooting In 15 Steps"
http://www.aumha.org/win4/a/shutdown.htm



Michael J. Sykes wrote:
I would like to try to solve a few annoying problems with my OS. For
a long time, my computer would appear to shut down properly, but when
restarted, it would say "improper shutdown detected" and would run
scandisk. Recently, however, my computer has begun restarting
itself when I try to shut it down, making it necessary to turn it off
with the power button. Another problem is that the system restore
function does not function. Whenever I try to create a restore
point, I get the message that the computer was unable to create a
restore point. I have also noticed that after downloading and
installing security updates, I get error messages upon rebooting
something like "unable to upgrade file %1 from %2."

When I run Norton WinDoctor (2001 version), it reports two missing
program files. One missing file is reportedly "mscoree.dll" which is
used by "C:\Program Files\Common Files\InstallShield\Professional\Run
Time\0701\Intel32\DotNetInstaller.exe" The other missing file is
reportedly "mhputilu.dll" which is used by the Microsoft Picture It!
application. Could my Win-ME problems be related to these two
missing files?

I suspect that upgrading to Win-XP would probably be the best
solution, but I am planning to give my current computer away and
purchase a new one with XP. Therefore, I would like to try to get my
current OS operating properly. Would reinstalling Win-ME be a good
idea? My Dell computer came with a CD labeled "OPERATING SYSTEM
Reinstallation CD WMe." Is there anything I should do first (other
than back-up data) or know about using this CD?

Regards,

Mike



  #3  
Old January 7th 06, 01:19 PM posted to microsoft.public.windowsme.general
external usenet poster
 
Posts: n/a
Default Problems with start-up, shutdown, restore... Should I reinstall?

Oh dear, this looks like another example of Symantec products trashing a
PC running Win Me. I'll confine this reply to system restore and your %1
%2 problem which are related. I'll start with the %1 %2 problem and we
can move on once that is fixed.

First boot to DOS using a floppy and check whether you have a WININIT.INI
file in your C:\WINDOWS folder. If present rename it to something like
wininit.old and try booting again. It is also probable that you will have
to repeat the last software install or update that you made. See MS
KB283069 - "Error Message: Windows Could Not Upgrade the File %1 from %2
%1: %2 (http://support.microsoft.com?kbid=283069).

If you can't find a wininit.ini file then I suspect your problem is due to
the C:\_RESTORE\TEMP folder having around 64K files in it which is the
limit (2**16) for the number of files that can be located in a folder
using the FAT32 filing system. This then results in the "Cannot upgrade
file %1 from %2.." message when booting. I suggest you try deleting the
_RESTORE folder with the loss of any system restore checkpoints you might
have (not that I think they are now usable) and see if that solves the
problem. Delete the folder as follows:
a) Boot to DOS using a floppy. Do NOT choose "Minimal Boot" from the menu
when booting from a floppy but rather choose "Start computer with (or
without) CD-ROM support" otherwise the ATTRIB command will not be
available.
b) At the DOS A:\ prompt, type:

ATTRIB -H -S -R C:\_RESTORE
and then
REN C:\_RESTORE OLDREST

c) Remove the floppy
d) Reboot your PC

Another problem is that the install/update you were doing will not have
been completely installed so your system may still be unusable and the
install/update will need to be repeated.

e) Delete the folder C:\OLDREST
f) Check that an automatic system restore checkpoint was created.
g) Finally adjust the space allocated to the restore folder: System |
Performance | File System | Hard Disk and adjust the restore slider to
your preferred setting. A figure of 200MB is normally more than adequate
for day to day use allowing perhaps a week of checkpoints to be available
although increasing this to perhaps 400MB for a few days during periods of
large installs such Microsoft Office is advisable.
--
Mike Maltby



Michael J. Sykes Michael J.
wrote:

I would like to try to solve a few annoying problems with my OS. For
a long time, my computer would appear to shut down properly, but when
restarted, it would say "improper shutdown detected" and would run
scandisk. Recently, however, my computer has begun restarting
itself when I try to shut it down, making it necessary to turn it off
with the power button. Another problem is that the system restore
function does not function. Whenever I try to create a restore
point, I get the message that the computer was unable to create a
restore point. I have also noticed that after downloading and
installing security updates, I get error messages upon rebooting
something like "unable to upgrade file %1 from %2."

When I run Norton WinDoctor (2001 version), it reports two missing
program files. One missing file is reportedly "mscoree.dll" which is
used by "C:\Program Files\Common Files\InstallShield\Professional\Run
Time\0701\Intel32\DotNetInstaller.exe" The other missing file is
reportedly "mhputilu.dll" which is used by the Microsoft Picture It!
application. Could my Win-ME problems be related to these two
missing files?

I suspect that upgrading to Win-XP would probably be the best
solution, but I am planning to give my current computer away and
purchase a new one with XP. Therefore, I would like to try to get my
current OS operating properly. Would reinstalling Win-ME be a good
idea? My Dell computer came with a CD labeled "OPERATING SYSTEM
Reinstallation CD WMe." Is there anything I should do first (other
than back-up data) or know about using this CD?

Regards,

Mike


  #4  
Old January 7th 06, 01:33 PM posted to microsoft.public.windowsme.general
external usenet poster
 
Posts: n/a
Default Problems with start-up, shutdown, restore... Should I reinsta

Thank you for your response. The first troubleshooting step was to "disable
fast shutdown" via the MSCONFIG advanced tab. When I tried, however, I
discovered there is no such option in the advanced menu of my MSCONFIG
program. However, I did notice an option to "disable scandisk after bad
shutdown" which should eliminate one annoyance!

I also noticed an option (checked) to "Enable DeepSleep". One problem of my
OS was that when it turned my display off due to a period of inactivity, it
was impossible to turn the display back on. Therefore, I set the power
management settings to prevent my computer from shutting down the display.
Might an alternative solution be to uncheck the "enable DeepSleep" option?

In Step 3 of the troubleshooter, it mentions that some shutdown problems
have been solved by adding an exit sound when none was previously present.
Since I had no exit sound, I added one and then successfully shut my computer
down! It is too soon to tell whether this problem is resolved since my
shutdown problem is not as consistent as my start-up problem. When I have
been using my computer for just a short time (without opening many programs),
it usually shuts down properly.

Any ideas about restoring my System Restore?

Regards,

Mike

"Joan Archer" wrote:

Have a look here for help.
Joan
"Windows Shutdown & Restart Centre - Troubleshooting In 15 Steps"
http://www.aumha.org/win4/a/shutdown.htm



Michael J. Sykes wrote:
I would like to try to solve a few annoying problems with my OS. For
a long time, my computer would appear to shut down properly, but when
restarted, it would say "improper shutdown detected" and would run
scandisk. Recently, however, my computer has begun restarting
itself when I try to shut it down, making it necessary to turn it off
with the power button. Another problem is that the system restore
function does not function. Whenever I try to create a restore
point, I get the message that the computer was unable to create a
restore point. I have also noticed that after downloading and
installing security updates, I get error messages upon rebooting
something like "unable to upgrade file %1 from %2."

When I run Norton WinDoctor (2001 version), it reports two missing
program files. One missing file is reportedly "mscoree.dll" which is
used by "C:\Program Files\Common Files\InstallShield\Professional\Run
Time\0701\Intel32\DotNetInstaller.exe" The other missing file is
reportedly "mhputilu.dll" which is used by the Microsoft Picture It!
application. Could my Win-ME problems be related to these two
missing files?

I suspect that upgrading to Win-XP would probably be the best
solution, but I am planning to give my current computer away and
purchase a new one with XP. Therefore, I would like to try to get my
current OS operating properly. Would reinstalling Win-ME be a good
idea? My Dell computer came with a CD labeled "OPERATING SYSTEM
Reinstallation CD WMe." Is there anything I should do first (other
than back-up data) or know about using this CD?

Regards,

Mike




  #5  
Old January 7th 06, 02:08 PM posted to microsoft.public.windowsme.general
external usenet poster
 
Posts: n/a
Default Problems with start-up, shutdown, restore... Should I reinsta

I uninstalled the Norton AntiVirus program a while ago, but I still have
their Utilities installed.

I can see my WININIT.INI file (1 kb) in the C:\Windows directory (though I
have not booted to DOS). Would renaming the file while in Windows (without
booting to DOS) interefere with the shutdown of my computer?

Your suggestion of renaming this file differs from the actions suggested by
the Microsoft page you referenced (http://support.microsoft.com?kbid=283069).
Should I try following Microsoft's suggestions first?

Regarding having to repeat my last security update, I think I will need to
repeat several updates!

Thanks for the help,

Mike

"Mike M" wrote:

Oh dear, this looks like another example of Symantec products trashing a
PC running Win Me. I'll confine this reply to system restore and your %1
%2 problem which are related. I'll start with the %1 %2 problem and we
can move on once that is fixed.

First boot to DOS using a floppy and check whether you have a WININIT.INI
file in your C:\WINDOWS folder. If present rename it to something like
wininit.old and try booting again. It is also probable that you will have
to repeat the last software install or update that you made. See MS
KB283069 - "Error Message: Windows Could Not Upgrade the File %1 from %2
%1: %2 (http://support.microsoft.com?kbid=283069).

If you can't find a wininit.ini file then I suspect your problem is due to
the C:\_RESTORE\TEMP folder having around 64K files in it which is the
limit (2**16) for the number of files that can be located in a folder
using the FAT32 filing system. This then results in the "Cannot upgrade
file %1 from %2.." message when booting. I suggest you try deleting the
_RESTORE folder with the loss of any system restore checkpoints you might
have (not that I think they are now usable) and see if that solves the
problem. Delete the folder as follows:
a) Boot to DOS using a floppy. Do NOT choose "Minimal Boot" from the menu
when booting from a floppy but rather choose "Start computer with (or
without) CD-ROM support" otherwise the ATTRIB command will not be
available.
b) At the DOS A:\ prompt, type:

ATTRIB -H -S -R C:\_RESTORE
and then
REN C:\_RESTORE OLDREST

c) Remove the floppy
d) Reboot your PC

Another problem is that the install/update you were doing will not have
been completely installed so your system may still be unusable and the
install/update will need to be repeated.

e) Delete the folder C:\OLDREST
f) Check that an automatic system restore checkpoint was created.
g) Finally adjust the space allocated to the restore folder: System |
Performance | File System | Hard Disk and adjust the restore slider to
your preferred setting. A figure of 200MB is normally more than adequate
for day to day use allowing perhaps a week of checkpoints to be available
although increasing this to perhaps 400MB for a few days during periods of
large installs such Microsoft Office is advisable.
--
Mike Maltby



Michael J. Sykes Michael J.
wrote:

I would like to try to solve a few annoying problems with my OS. For
a long time, my computer would appear to shut down properly, but when
restarted, it would say "improper shutdown detected" and would run
scandisk. Recently, however, my computer has begun restarting
itself when I try to shut it down, making it necessary to turn it off
with the power button. Another problem is that the system restore
function does not function. Whenever I try to create a restore
point, I get the message that the computer was unable to create a
restore point. I have also noticed that after downloading and
installing security updates, I get error messages upon rebooting
something like "unable to upgrade file %1 from %2."

When I run Norton WinDoctor (2001 version), it reports two missing
program files. One missing file is reportedly "mscoree.dll" which is
used by "C:\Program Files\Common Files\InstallShield\Professional\Run
Time\0701\Intel32\DotNetInstaller.exe" The other missing file is
reportedly "mhputilu.dll" which is used by the Microsoft Picture It!
application. Could my Win-ME problems be related to these two
missing files?

I suspect that upgrading to Win-XP would probably be the best
solution, but I am planning to give my current computer away and
purchase a new one with XP. Therefore, I would like to try to get my
current OS operating properly. Would reinstalling Win-ME be a good
idea? My Dell computer came with a CD labeled "OPERATING SYSTEM
Reinstallation CD WMe." Is there anything I should do first (other
than back-up data) or know about using this CD?

Regards,

Mike



  #6  
Old January 7th 06, 03:24 PM posted to microsoft.public.windowsme.general
external usenet poster
 
Posts: n/a
Default Problems with start-up, shutdown, restore... Should I reinsta

Michael wrote:-

.... However, I did notice an option to "disable scandisk
after bad shutdown" which should eliminate one annoyance!


Bad idea!!

Annoying it is, but it's there for your protection. It should only be
disabled during specific troubleshooting exercises, otherwise keep it
enabled.

Mart

snipped


  #7  
Old January 7th 06, 03:43 PM posted to microsoft.public.windowsme.general
external usenet poster
 
Posts: n/a
Default Problems with start-up, shutdown, restore... Should I reinsta

I decided to first follow the procedure in the Microsoft page you referenced
(deleting the _RESTORE folder as you subsequently suggested). This has
resulted in the apparent restoration of my System Restore. Thank you! Is
there still a need to mess with my WININIT.INI file?

I also accessed the Windows update website which found one critical update
for me to install. I know that I got those error messages after installing
the last couple of updates, however. Do I need to do something else to
ensure my security upgrades are up to date?

When I rebooted after installing the new update, I saw no error messages.
However it appears my shutdown and start-up problems were NOT solved by
setting an exit sound for my computer (see my message above). I would
welcome your suggestions.

Regarding the Symantec programs, I noticed Microsoft says the Norton System
Works 2000 is not compatible with Win-ME; it specifically mentions the Norton
Live Update feature causing problems. I have the 2001 version of Norton
System Works; I have uninstalled the NAV program and disabled the live update
(but still have the utilities). Do you think I'm safe or should I purge my
computer of all Symantec programs?

Regards,

Mike

"Mike M" wrote:

Oh dear, this looks like another example of Symantec products trashing a
PC running Win Me. I'll confine this reply to system restore and your %1
%2 problem which are related. I'll start with the %1 %2 problem and we
can move on once that is fixed.

First boot to DOS using a floppy and check whether you have a WININIT.INI
file in your C:\WINDOWS folder. If present rename it to something like
wininit.old and try booting again. It is also probable that you will have
to repeat the last software install or update that you made. See MS
KB283069 - "Error Message: Windows Could Not Upgrade the File %1 from %2
%1: %2 (http://support.microsoft.com?kbid=283069).

If you can't find a wininit.ini file then I suspect your problem is due to
the C:\_RESTORE\TEMP folder having around 64K files in it which is the
limit (2**16) for the number of files that can be located in a folder
using the FAT32 filing system. This then results in the "Cannot upgrade
file %1 from %2.." message when booting. I suggest you try deleting the
_RESTORE folder with the loss of any system restore checkpoints you might
have (not that I think they are now usable) and see if that solves the
problem. Delete the folder as follows:
a) Boot to DOS using a floppy. Do NOT choose "Minimal Boot" from the menu
when booting from a floppy but rather choose "Start computer with (or
without) CD-ROM support" otherwise the ATTRIB command will not be
available.
b) At the DOS A:\ prompt, type:

ATTRIB -H -S -R C:\_RESTORE
and then
REN C:\_RESTORE OLDREST

c) Remove the floppy
d) Reboot your PC

Another problem is that the install/update you were doing will not have
been completely installed so your system may still be unusable and the
install/update will need to be repeated.

e) Delete the folder C:\OLDREST
f) Check that an automatic system restore checkpoint was created.
g) Finally adjust the space allocated to the restore folder: System |
Performance | File System | Hard Disk and adjust the restore slider to
your preferred setting. A figure of 200MB is normally more than adequate
for day to day use allowing perhaps a week of checkpoints to be available
although increasing this to perhaps 400MB for a few days during periods of
large installs such Microsoft Office is advisable.
--
Mike Maltby



Michael J. Sykes Michael J.
wrote:

I would like to try to solve a few annoying problems with my OS. For
a long time, my computer would appear to shut down properly, but when
restarted, it would say "improper shutdown detected" and would run
scandisk. Recently, however, my computer has begun restarting
itself when I try to shut it down, making it necessary to turn it off
with the power button. Another problem is that the system restore
function does not function. Whenever I try to create a restore
point, I get the message that the computer was unable to create a
restore point. I have also noticed that after downloading and
installing security updates, I get error messages upon rebooting
something like "unable to upgrade file %1 from %2."

When I run Norton WinDoctor (2001 version), it reports two missing
program files. One missing file is reportedly "mscoree.dll" which is
used by "C:\Program Files\Common Files\InstallShield\Professional\Run
Time\0701\Intel32\DotNetInstaller.exe" The other missing file is
reportedly "mhputilu.dll" which is used by the Microsoft Picture It!
application. Could my Win-ME problems be related to these two
missing files?

I suspect that upgrading to Win-XP would probably be the best
solution, but I am planning to give my current computer away and
purchase a new one with XP. Therefore, I would like to try to get my
current OS operating properly. Would reinstalling Win-ME be a good
idea? My Dell computer came with a CD labeled "OPERATING SYSTEM
Reinstallation CD WMe." Is there anything I should do first (other
than back-up data) or know about using this CD?

Regards,

Mike



  #8  
Old January 7th 06, 04:12 PM posted to microsoft.public.windowsme.general
external usenet poster
 
Posts: n/a
Default Problems with start-up, shutdown, restore... Should I reinsta

Michael J. Sykes wrote:

I uninstalled the Norton AntiVirus program a while ago, but I still
have their Utilities installed.


I did say Symantec which includes all their various applications
especially their utitlies.

I can see my WININIT.INI file (1 kb) in the C:\Windows directory
(though I have not booted to DOS). Would renaming the file while in
Windows (without booting to DOS) interefere with the shutdown of my
computer?


Wininit.ini has nothing to do with shutdown and everything to do with
bootup and its presence is undoubtedly the cause of some of your problems.
You need to establish why you have a wininit.ini file and whether this is
always present.

Your suggestion of renaming this file differs from the actions
suggested by the Microsoft page you referenced
(http://support.microsoft.com?kbid=283069). Should I try following
Microsoft's suggestions first?


283069 used simply to suggest renaming wininit.ini if present. This
should still be your first action and we still need to establish if this
file is being continually crated as that would indicate another problem.
Then proceed using the instructions I typed. I see 283069 has at long
last been changed and now includes the steps that Noel Paton and myself
have been suggesting that Microsoft should have includes since around 2002
when I first established the prime cause of the %1 %2 problem.

Regarding having to repeat my last security update, I think I will
need to repeat several updates!


You'll need to reinstall every update and patch that you have attempted to
install since you first encountered the %1 %2 error since none will have
been installed correctly. I would suggest that you download and run
Belarc's Adviser (http://www.belarc.com/free_download.html) as this will
help you to identify any updates that you might need to reinstall - such
as any that
didn't properly install due to the %1 %2 error you were seeing earlier.
The Windows Update site often doesn't recognise that patches are broken so
doesn't offer them again. Running Belarc helps and any patch that needs
to be reinstalled can then be downloaded from the Windows Update
Catalogue. (http://v4.windowsupdate.microsoft.co...en/default.asp).
--
Mike Maltby




  #9  
Old January 7th 06, 04:22 PM posted to microsoft.public.windowsme.general
external usenet poster
 
Posts: n/a
Default Problems with start-up, shutdown, restore... Should I reinsta

Michael J. Sykes wrote:

I decided to first follow the procedure in the Microsoft page you
referenced (deleting the _RESTORE folder as you subsequently
suggested).


Mike,

I'm not sure how you did this as the _RESTORE folder cannot be deleted
from Win Me without hacking so I assume you mean the renamed folder
OLDREST. Incidentally the procedure at 280369 is virtually the same as
the instructions I posted - just a little more long winded.

This has resulted in the apparent restoration of my
System Restore. Thank you! Is there still a need to mess with my
WININIT.INI file?


If you have a wininit.ini file present after rebooting then you have
problems and it is essential to establish why this is occurring.

I also accessed the Windows update website which found one critical
update for me to install. I know that I got those error messages
after installing the last couple of updates, however. Do I need to
do something else to ensure my security upgrades are up to date?


You've almost certainly got loads of patches to reinstall. See my earlier
post about running Belarc Adviser.

When I rebooted after installing the new update, I saw no error
messages. However it appears my shutdown and start-up problems were
NOT solved by setting an exit sound for my computer (see my message
above). I would welcome your suggestions.


Let's try to walk before progressing to running. Let's get system restore
working correctly and your PC fully patches and then we can consider other
problems. Since you feel that system restore is working now I would
strongly recommend the following quick test:

a) Create a shortcut on your desktop to a file.
b) Create a manual checkpoint
Could you create a checkpoint?
c) Delete the shortcut
d) Restore your PC to the checkpoint you created.
Was the shortcut restored? Did you see any error messages?
e) Reboot your PC
Was the checkpoint retained?

Regarding the Symantec programs, I noticed Microsoft says the Norton
System Works 2000 is not compatible with Win-ME; it specifically
mentions the Norton Live Update feature causing problems. I have the
2001 version of Norton System Works; I have uninstalled the NAV
program and disabled the live update (but still have the utilities).
Do you think I'm safe or should I purge my computer of all Symantec
programs?


At the risk of repeating myself NO Symantec applications can be safely
used with Win Me, especially so if you wish to use your PC and not end up
with loads of problems. To my mind you have already demonstrated the
truth of this. vbg
--
Mike Maltby


  #10  
Old January 7th 06, 04:25 PM posted to microsoft.public.windowsme.general
external usenet poster
 
Posts: n/a
Default Problems with start-up, shutdown, restore... Should I reinsta

However, I did notice an option to "disable
scandisk after bad shutdown" which should eliminate one annoyance!


No, No, No. This is the very last thing you want to be doing.

Any ideas about restoring my System Restore?


Why ask this when a solution has already been suggested?
--
Mike Maltby



Michael J. Sykes wrote:

Thank you for your response. The first troubleshooting step was to
"disable fast shutdown" via the MSCONFIG advanced tab. When I tried,
however, I discovered there is no such option in the advanced menu of
my MSCONFIG program. However, I did notice an option to "disable
scandisk after bad shutdown" which should eliminate one annoyance!

I also noticed an option (checked) to "Enable DeepSleep". One
problem of my OS was that when it turned my display off due to a
period of inactivity, it was impossible to turn the display back on.
Therefore, I set the power management settings to prevent my computer
from shutting down the display. Might an alternative solution be to
uncheck the "enable DeepSleep" option?

In Step 3 of the troubleshooter, it mentions that some shutdown
problems have been solved by adding an exit sound when none was
previously present. Since I had no exit sound, I added one and then
successfully shut my computer down! It is too soon to tell whether
this problem is resolved since my shutdown problem is not as
consistent as my start-up problem. When I have been using my
computer for just a short time (without opening many programs), it
usually shuts down properly.

Any ideas about restoring my System Restore?

 




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