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#1
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CDR drive not accessible
My CD-RW drive worked just fine until a few days ago. It recognized all CD-
Rs and CD-RWs , but now it simply stopped working. When the drawer is opened, the light comes on, but when I insert a CD-R or CD-RW I get the message "Q is not accessible. The device is not ready." I clicked on the device and tried to remove the device and have Windows reinstall it, but I get the message "You selected a device category. Device categories cannot be removed. Click the plus sign next to the device category, and then click the device you want to remove." I DID click on the plus sign next to the device category, and then click on the device I want to remove. I tried to use CTI CD-Maker 2000 Standard, which I used many times before. It adds the file, then I go to "record". The drawer opens, and I get the message "Please insert a recordable CD-R or CD-RW disc into the CD recorder." The drawer closes, and the CD recorder light comes on briefly; and then nothing happens. How can I get my computer to recognize that there is a CD-R or CD-RW disc in the drive? I noticed that many people seem to be having the same problem, but none of the suggestions seem to work. Someone suggested cleaning the drive. I tried, but that disc is not recognized either. Any help would be greatly appreciated. I am using Windows 98. |
#2
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CDR drive not accessible
Restart in SAFE MODE*, then open Device Manager, expand the CDROM category, and
remove ALL items listed there. If there is an "Other" category in Device Manager, expand it and delete all devices there also. Click OK, and restart in Normal mode (StartShutdownRestart). While you are in Device Manager, make sure no other devices are shown with a red X or an exclamation mark ! on them, indicating a problem. *To restart in Safe Mode: - Start the computer and hold down the CTRL key till the Windows 98 Startup menu (boot menu) appears. OR - Repeatedly tap the F8 key after the memory count to bring up the boot menu. - Use the arrow keys to select "Safe Mode" and press Enter. Also, see: http://service1.symantec.com/SUPPORT...01052409420406 -- Glen Ventura, MS MVP Shell/User, A+ http://dts-l.org/goodpost.htm "Patti-M" u20148@uwe wrote in message news:5ddbcf2f7094b@uwe... My CD-RW drive worked just fine until a few days ago. It recognized all CD- Rs and CD-RWs , but now it simply stopped working. When the drawer is opened, the light comes on, but when I insert a CD-R or CD-RW I get the message "Q is not accessible. The device is not ready." I clicked on the device and tried to remove the device and have Windows reinstall it, but I get the message "You selected a device category. Device categories cannot be removed. Click the plus sign next to the device category, and then click the device you want to remove." I DID click on the plus sign next to the device category, and then click on the device I want to remove. I tried to use CTI CD-Maker 2000 Standard, which I used many times before. It adds the file, then I go to "record". The drawer opens, and I get the message "Please insert a recordable CD-R or CD-RW disc into the CD recorder." The drawer closes, and the CD recorder light comes on briefly; and then nothing happens. How can I get my computer to recognize that there is a CD-R or CD-RW disc in the drive? I noticed that many people seem to be having the same problem, but none of the suggestions seem to work. Someone suggested cleaning the drive. I tried, but that disc is not recognized either. Any help would be greatly appreciated. I am using Windows 98. |
#3
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CDR drive not accessible
Thanks for trying to help. I expanded the CDROM category, and I tried to
remove both the CD-R and CD-RW drives in SAFE mode, but I get the same message that I got when I tried removing just the CD-RW drive in SAFE mode. That is "You selected a device category. Device categories cannot be removed. Click the plus sign next to the device category, and then click the device you want to remove." That is what I did, but it wouldn't let me remove them. There is no "Other" category. Any other suggestions? glee wrote: Restart in SAFE MODE*, then open Device Manager, expand the CDROM category, and remove ALL items listed there. If there is an "Other" category in Device Manager, expand it and delete all devices there also. Click OK, and restart in Normal mode (StartShutdownRestart). While you are in Device Manager, make sure no other devices are shown with a red X or an exclamation mark ! on them, indicating a problem. *To restart in Safe Mode: - Start the computer and hold down the CTRL key till the Windows 98 Startup menu (boot menu) appears. OR - Repeatedly tap the F8 key after the memory count to bring up the boot menu. - Use the arrow keys to select "Safe Mode" and press Enter. Also, see: http://service1.symantec.com/SUPPORT...01052409420406 My CD-RW drive worked just fine until a few days ago. It recognized all CD- Rs and CD-RWs , but now [quoted text clipped - 19 lines] I am using Windows 98. -- Message posted via WindowsKB.com http://www.windowskb.com/Uwe/Forums....ystem/200603/1 |
#4
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CDR drive not accessible
Try right-clicking on the device and select "Remove" from the context menu
that appears. "Patti-M via WindowsKB.com" u20148@uwe wrote in message news:5de5495783b7b@uwe... Thanks for trying to help. I expanded the CDROM category, and I tried to remove both the CD-R and CD-RW drives in SAFE mode, but I get the same message that I got when I tried removing just the CD-RW drive in SAFE mode. That is "You selected a device category. Device categories cannot be removed. Click the plus sign next to the device category, and then click the device you want to remove." That is what I did, but it wouldn't let me remove them. There is no "Other" category. Any other suggestions? glee wrote: Restart in SAFE MODE*, then open Device Manager, expand the CDROM category, and remove ALL items listed there. If there is an "Other" category in Device Manager, expand it and delete all devices there also. Click OK, and restart in Normal mode (StartShutdownRestart). While you are in Device Manager, make sure no other devices are shown with a red X or an exclamation mark ! on them, indicating a problem. *To restart in Safe Mode: - Start the computer and hold down the CTRL key till the Windows 98 Startup menu (boot menu) appears. OR - Repeatedly tap the F8 key after the memory count to bring up the boot menu. - Use the arrow keys to select "Safe Mode" and press Enter. Also, see: http://service1.symantec.com/SUPPORT...01052409420406 My CD-RW drive worked just fine until a few days ago. It recognized all CD- Rs and CD-RWs , but now [quoted text clipped - 19 lines] I am using Windows 98. -- Message posted via WindowsKB.com http://www.windowskb.com/Uwe/Forums....ystem/200603/1 |
#5
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CDR drive not accessible
Thanks. I already tried that. It won't let me. Same error message.
Bill Blanton wrote: Try right-clicking on the device and select "Remove" from the context menu that appears. Thanks for trying to help. I expanded the CDROM category, and I tried to remove both the CD-R and CD-RW drives in SAFE mode, but I get the same [quoted text clipped - 27 lines] I am using Windows 98. -- Message posted via http://www.windowskb.com |
#6
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CDR drive not accessible
How long have you had this problem now....how many is a few days? You might try
doing a registry restore to the date just prior to this problem, if it is really only a few days. Restart in DOS mode, then at the command prompt, type: scanreg /restore and press Enter. Choose the backup .cab file dated the day before the problem started, and press Enter, then follow the prompts. If that does not help or you don't have a backup dated before that day, read on. It appears you are having the same type of problem this person had: http://www.whosthatguy.com/devman.jpg In some cases, the icons in Device Manager change into grey diamonds as appears in the picture in that link, also. Do you see that or are the DM icons normal? Just curious, as I think that would indicate Registry corruption in the ENUM key. Try this first: Start again in Safe Mode, and expand the "Hard disk controllers" category this time. Under it you will see something like "Primary IDE Controller", Secondary IDE Controller", and "PCI IDE Controller". Select and remove the PCI IDE Controller (or whatever particular name it is given...Intel ### PCI IDE Controller, or "Via Busmaster PCI IDE Controller....you get the idea). Is that successful, or do you get the same error? If that succeeds, while still in Safe Mode Device Manager, try to remove the CDROM items again....if it fails just skip it, click OK and restart in normal mode, so that the IDE controllers can be redetected. Does that fix anything? If not, go back into Safe Mode and try to delete the CDROM devices again, now that the previous removal of the IDE controller was successful. ..If on the other hand, you also get the same error when trying to remove the IDE Controller in Safe Mode...."Device categories cannot be removed"....then try this, but be prepared to reinstall all your device drivers (video card, modem, network card, sound card): Click StartRun, type scanregw |Click OK| When prompted, backup the registry. Restart in Safe Mode, open the Registry Editor (StartRunregedit), expand HKEY_LOCAL_MACHINE, select the ENUM sub-key, and press the Delete key, then OK the confirmation message. Restart in normal mode and let Windows start detecting the hardware....when it finds the primary IDE controller and wants to reboot, say no and let it find the secondary IDE controller too, then reboot at that prompt. Next restart will find the rest of the hardware. If all this does not fix it and you want to revert back, reboot to DOS and restore the registry copy that was made when you used scanregw to back it up....it will be dated with that date. -- Glen Ventura, MS MVP Shell/User, A+ http://dts-l.org/goodpost.htm "Patti-M via WindowsKB.com" u20148@uwe wrote in message news:5de9629f3a4f5@uwe... Thanks. I already tried that. It won't let me. Same error message. Bill Blanton wrote: Try right-clicking on the device and select "Remove" from the context menu that appears. Thanks for trying to help. I expanded the CDROM category, and I tried to remove both the CD-R and CD-RW drives in SAFE mode, but I get the same [quoted text clipped - 27 lines] I am using Windows 98. -- Message posted via http://www.windowskb.com |
#7
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CDR drive not accessible
Patti,
Are you there? -- Glen Ventura, MS MVP Shell/User, A+ http://dts-l.org/goodpost.htm "Patti-M via WindowsKB.com" u20148@uwe wrote in message news:5de9629f3a4f5@uwe... Thanks. I already tried that. It won't let me. Same error message. Bill Blanton wrote: Try right-clicking on the device and select "Remove" from the context menu that appears. Thanks for trying to help. I expanded the CDROM category, and I tried to remove both the CD-R and CD-RW drives in SAFE mode, but I get the same [quoted text clipped - 27 lines] I am using Windows 98. -- Message posted via http://www.windowskb.com |
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