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#1
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CD ROM not working
I have just upgraded to Windows ME and now my cdrom is not
working. I can not find my CD drive anywhere on my computer. Can I fix this? What do I do? I have tried adding new hardware it doesn't help, I have tried reloading WindowsME and that doesn't help. I have tried disconnecting and reconnecting my cd drive and it doesn't help. Is this fixable or am I stuck? |
#2
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CD ROM not working
Control Panel | System | Device Manager. What do you see in the section
CD-ROM? Is your CD-ROM listed? If not then the CD possibly isn't being detected by your bios when you switch on your PC. Can you see your CD-ROM in the list of devices detected by the BIOS when you first switch on your PC - the black and white plain text screen before Win Me is started? -- Mike Maltby MS-MVP Shelly wrote: I have just upgraded to Windows ME and now my cdrom is not working. I can not find my CD drive anywhere on my computer. Can I fix this? What do I do? I have tried adding new hardware it doesn't help, I have tried reloading WindowsME and that doesn't help. I have tried disconnecting and reconnecting my cd drive and it doesn't help. Is this fixable or am I stuck? |
#3
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CD ROM not working
Shelly wrote:
I have just upgraded to Windows ME and now my cdrom is not working. I can not find my CD drive anywhere on my computer. Can I fix this? What do I do? I have tried adding new hardware it doesn't help, I have tried reloading WindowsME and that doesn't help. I have tried disconnecting and reconnecting my cd drive and it doesn't help. Is this fixable or am I stuck? Did you do anything to the hardware after you installed WinME? (from the CD drive I imagine) To begin with, go into the system BIOS and see if your CD drive is listed. Rick |
#4
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CD ROM not working
-----Original Message----- Shelly wrote: I have just upgraded to Windows ME and now my cdrom is not working. I can not find my CD drive anywhere on my computer. Can I fix this? What do I do? I have tried adding new hardware it doesn't help, I have tried reloading WindowsME and that doesn't help. I have tried disconnecting and reconnecting my cd drive and it doesn't help. Is this fixable or am I stuck? Did you do anything to the hardware after you installed WinME? (from the CD drive I imagine) To begin with, go into the system BIOS and see if your CD drive is listed. Rick Hi Rick, I didn't do anything to the hardware after installing it, I did use the CD to install it but for some reason after I installed ME I can't use the CDROM drive and can't find it. Ok this may sound like a stupid question but how do I go into the system BIOS to see if it is listed? And if it is what do I do from there? Thanks for helping me. Shelly . |
#5
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CD ROM not working
-----Original Message----- Control Panel | System | Device Manager. What do you see in the section CD-ROM? Is your CD-ROM listed? If not then the CD possibly isn't being detected by your bios when you switch on your PC. Can you see your CD-ROM in the list of devices detected by the BIOS when you first switch on your PC - the black and white plain text screen before Win Me is started? -- Mike Maltby MS-MVP Hi Mike, When I go into my device manager there is no CD ROM listed at all. And as far as when I turn my computer on I don't seem to have everything list in black and white. So I'm not sure if it is listed in my BIOS. But if it is listed in my BIOS but not being detected anywhere else what can I do? I do know the CD drive is still working because I have tried redownloading WindowsME to see if it would make a difference and it works then but only when starting using the WindowsME startup diskette and the CD. But after running WindowsME I'm back to not being able to use my cd drive. I just don't know if this is fixable but I'm lost without being able to use the CD drive where as I am unable to load any other software. I have even tried replacing the cd drive with another I had in the house but no change. Thanks for trying to help me Shelly |
#6
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CD ROM not working
If you don't see a CD-ROM entry in the Device Manger this would suggest that
your bios is not seeing your hardware. The reason could be as simple as a detached cable. However you say you know it is working because you have tried downloading Win Me. I assume from that that you mean you tried reinstalling Win Me from the CD after booting to DOS using a floppy. This should mean that it is being detected by the bios so I don't really understand why the Device Manager can't see it. You can check the bios settings by going into the bios setup when you first boot your PC. How to access the bios varies from manufacturer to manufacturer but the required key stroke(s) are usually displayed on the initial screen when the system first boots which is the time when you can access the bios. You cannot do so once the system has booted. The specific key sequence is dependent upon the BIOS vendor and/or PC manufacturer. Some common combinations include .... F1 F2 Del or less often, Ctrl + Alt + Esc Ctrl + Alt + Ins -- Mike Maltby MS-MVP PS It's late here (gone 2.a.m.) so I probably won't be able to respond to any follow up until tomorrow. wrote: When I go into my device manager there is no CD ROM listed at all. And as far as when I turn my computer on I don't seem to have everything list in black and white. So I'm not sure if it is listed in my BIOS. But if it is listed in my BIOS but not being detected anywhere else what can I do? I do know the CD drive is still working because I have tried redownloading WindowsME to see if it would make a difference and it works then but only when starting using the WindowsME startup diskette and the CD. But after running WindowsME I'm back to not being able to use my cd drive. I just don't know if this is fixable but I'm lost without being able to use the CD drive where as I am unable to load any other software. I have even tried replacing the cd drive with another I had in the house but no change. Thanks for trying to help me Shelly |
#7
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CD ROM not working
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#8
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CD ROM not working
HI Rick,
Well I'm still not quite sure on the BIOS exactly but when I start my computer which is a IBM it says I can hit F1 for setup. So I did that and in my system summary it tells me CD-ROM drive installed. So it does show that my CD-rom drive is installed, now I got a little confused with the rest of your advice, you said I should use my startup floppy with CD ROM help which I've done before but it then brings me to an A: prompt what do I type from that point. The only thing I know is if I type setup it runs the cd and brings me back to WindowsME setup, but I don't want to set it up again because it doesn't change anything. I'm really sorry I know I must sound kind of dumb and I'm glad you're baring with me through this. I've only been using these computers for about two years and I thought I've learned alot but apparently not nearly enough. But like I said not sure what to do from the A: prompt it says I can type help but I've also tried that and it doesn't seem to help either. Thank you for trying to help me I really appreciate it. You may email me directly if you would like or I will check back here. Shelly -----Original Message----- wrote: While booting, at the very end of the memory check (when it displays the amount of memory you have) you should tap on a specific key that will get you in. For generic PCs, the most common is Delete, for big brand-names such as IBM, Compaq, Dell, each has their own (just to confuse everybody else), in which case check either their website or your user's manual. Your only going in there to make sure the computer is seeing the CD drive. After you verify that it is, you should try booting from a WindowsME floppy boot disk (choose the "with CD Support" Option). Again we're checking to see if plain old DOS can see it (be advised that if you're using a stock WinME EBD the CD letter will be one higher than normal, ie: D: will have become E: sort of thing) Rick . |
#9
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CD ROM not working
HI Mike
I have gone into my setup and I have an IBM and I press F1 and it does show me in my sytem summary that CD-ROM Drive is installed. So for some strange reason it is installed and it does work because yes I have reinstalled windowsME (thanks for correcting me..lol..) using the Floppy and CD. But I can't find it when I am using windowsME. I'm about to give up on these computers..I have only been really using them for about two years and I thought I've learned alot but apparently not. Well I'm grateful for all the help you've given me. If you'd like to respond you may either email me or reply on here and I will check back soon. And where are you from that it was 2A.M. if you don't mind me asking? I'm in Rhode Island. Thanks again. Shelly -----Original Message----- If you don't see a CD-ROM entry in the Device Manger this would suggest that your bios is not seeing your hardware. The reason could be as simple as a detached cable. However you say you know it is working because you have tried downloading Win Me. I assume from that that you mean you tried reinstalling Win Me from the CD after booting to DOS using a floppy. This should mean that it is being detected by the bios so I don't really understand why the Device Manager can't see it. You can check the bios settings by going into the bios setup when you first boot your PC. How to access the bios varies from manufacturer to manufacturer but the required key stroke(s) are usually displayed on the initial screen when the system first boots which is the time when you can access the bios. You cannot do so once the system has booted. The specific key sequence is dependent upon the BIOS vendor and/or PC manufacturer. Some common combinations include .... F1 F2 Del or less often, Ctrl + Alt + Esc Ctrl + Alt + Ins -- Mike Maltby MS-MVP PS It's late here (gone 2.a.m.) so I probably won't be able to respond to any follow up until tomorrow. wrote: When I go into my device manager there is no CD ROM listed at all. And as far as when I turn my computer on I don't seem to have everything list in black and white. So I'm not sure if it is listed in my BIOS. But if it is listed in my BIOS but not being detected anywhere else what can I do? I do know the CD drive is still working because I have tried redownloading WindowsME to see if it would make a difference and it works then but only when starting using the WindowsME startup diskette and the CD. But after running WindowsME I'm back to not being able to use my cd drive. I just don't know if this is fixable but I'm lost without being able to use the CD drive where as I am unable to load any other software. I have even tried replacing the cd drive with another I had in the house but no change. Thanks for trying to help me Shelly . |
#10
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CD ROM not working
As far as troubleshooting is concerned, we now know that it's not
something wrong with the CD drive itself (of course I could've read through your post with MikeM where you stated that... but that would've been much too easy :/ ) Can you go into ControlPanel/System/DeviceManager (View by Type) and look through for a CD drive or something which says the model of the CD (there's an actual category called CD, but if it isn't there, check other ones like HardDrives and HD-Controllers) No luck there, then try "View by Connection" and root around there for the same thing listed under "IDE Controllers" (itself under "PCI Bus") Rick |
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