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#1
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lost internet connection through NIC, now dials modem
Hi,
My friends system is a PIII - 450, WIN98SE. The system has a NIC and a 56K modem I set the system up so that it connects to the internet through the NIC to a cable modem They have AOL for broadband (yeah, I know, but they like it). Recently, he upgraded AOL to the most recent version. I think the problem started when he picked the modem as his internet connection. Now the system no longer recognises the NIC connection to the internet. opening internet explorer results in a page not found error, and starting AOL causes the modem to be dialed. I called AOL help, they had me delete all the AOL internet connections in teh AOL program and reset the internet connections on internet explorer. Still now help. Can anyone give me advise on how to fix this and get the broadband connection back up? Thanks! Stephan |
#2
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lost internet connection through NIC, now dials modem
Stephan wrote:
Hi, My friends system is a PIII - 450, WIN98SE. The system has a NIC and a 56K modem I set the system up so that it connects to the internet through the NIC to a cable modem They have AOL for broadband (yeah, I know, but they like it). Recently, he upgraded AOL to the most recent version. I think the problem started when he picked the modem as his internet connection. Now the system no longer recognises the NIC connection to the internet. opening internet explorer results in a page not found error, and starting AOL causes the modem to be dialed. I called AOL help, they had me delete all the AOL internet connections in teh AOL program and reset the internet connections on internet explorer. Still now help. Can anyone give me advise on how to fix this and get the broadband connection back up? Thanks! Stephan Hi, You need to call AOL again. There is a way to reset it, but it's AOL's software. I had to do it for a client but it was a while ago and I don't remember the procedure exactly. You have to force AOL's software to pick a different Internet connection other than the modem. Seems there was a drop down box somwhere in that very busy interface to manually select the device, but sorry, I don't remember where. Hopefully when you call them you won't get the same person who had you basically throw salt over your shoulder to try and get it working. It was actually a pretty quick procedure, but my memory is beginning to reflect my age. MM |
#3
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lost internet connection through NIC, now dials modem
"Mostly Me (MM)" wrote in message ... Stephan wrote: Hi, My friends system is a PIII - 450, WIN98SE. The system has a NIC and a 56K modem I set the system up so that it connects to the internet through the NIC to a cable modem They have AOL for broadband (yeah, I know, but they like it). Recently, he upgraded AOL to the most recent version. I think the problem started when he picked the modem as his internet connection. Now the system no longer recognises the NIC connection to the internet. opening internet explorer results in a page not found error, and starting AOL causes the modem to be dialed. I called AOL help, they had me delete all the AOL internet connections in teh AOL program and reset the internet connections on internet explorer. Still now help. Can anyone give me advise on how to fix this and get the broadband connection back up? Thanks! Stephan Hi, You need to call AOL again. There is a way to reset it, but it's AOL's software. I had to do it for a client but it was a while ago and I don't remember the procedure exactly. You have to force AOL's software to pick a different Internet connection other than the modem. Seems there was a drop down box somwhere in that very busy interface to manually select the device, but sorry, I don't remember where. Hopefully when you call them you won't get the same person who had you basically throw salt over your shoulder to try and get it working. It was actually a pretty quick procedure, but my memory is beginning to reflect my age. MM I think I did that on the firtst AOL phone call. I remmber a similar problem on another friend's computer, which I was able to correct by re-installing IE6 I wasn't able to do the reinstall on my friends computer. |
#4
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lost internet connection through NIC, now dials modem
Stephan wrote:
I think I did that on the firtst AOL phone call. I remmber a similar problem on another friend's computer, which I was able to correct by re-installing IE6 I wasn't able to do the reinstall on my friends computer. Hi, You may have a problem with IE, but that would be separate from the problem of selecting a device to connect to the Internet with. It's the AOL software that initiates the selected device. If it is still trying to dial using the 56k modem, then it is looking for the wrong device. You can run a repair of IE by going to StartRun, then entering msinfo32 in the field and click ok. Along the top of that dialogue box, select ToolsInternet Explorer Repair Tool, then select "repair" from the menu. MM |
#5
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lost internet connection through NIC, now dials modem
thanks, i'll try that
"Mostly Me (MM)" wrote in message ... Stephan wrote: I think I did that on the firtst AOL phone call. I remmber a similar problem on another friend's computer, which I was able to correct by re-installing IE6 I wasn't able to do the reinstall on my friends computer. Hi, You may have a problem with IE, but that would be separate from the problem of selecting a device to connect to the Internet with. It's the AOL software that initiates the selected device. If it is still trying to dial using the 56k modem, then it is looking for the wrong device. You can run a repair of IE by going to StartRun, then entering msinfo32 in the field and click ok. Along the top of that dialogue box, select ToolsInternet Explorer Repair Tool, then select "repair" from the menu. MM |
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