Boot Loop

This computer runs Windows Me. It was working just fine before being shut
down and moved because of a new carpet being put down. When it was hooked
back up and powered up it would progress to the Windows Me logo window and
then stop and start the boot all over. Next up was the Safe Mode option.
When we select Safe Mode it progress into Safe Mode and operates in the mode
as it should. If we select normal start up it loops again.
No error messages have come up. The computer registeres both hard drives,
both CD/DVD drives.
Right now we cannot figure out what it is doing this. Any suggestions please.

Briandp

Brian, the fact that it appears to boot into Safe Mode without a problem
suggests that it might just be an external hardware issue, especially as
you've moved (disconnected - reconnected) your pc and its peripherals.

Either confirm your external connectors and/or disconnect all external
hardware - except monitor, keyboard and mouse - and see if there is any
improvement.

Also, take a look at the files bootlog.prv and bootlog.txt (in the root
folder of the C: drive) in Safe Mode, using Notepad to read them. Look at
the last item(s) in the file which *might* give a clue as to what is causing
it to fail. (BTW - confirm that the dates of these files correspond to your
recent move.)

Failing to find any external device causing the problem, you may have to
take a look inside your pc for badly seated cables or cards which could have
become dislodged during the movement of your pc. - Good luck!

Mart



"Briandp" wrote in message
...
This computer runs Windows Me. It was working just fine before being shut
down and moved because of a new carpet being put down. When it was hooked
back up and powered up it would progress to the Windows Me logo window and
then stop and start the boot all over. Next up was the Safe Mode option.
When we select Safe Mode it progress into Safe Mode and operates in the
mode
as it should. If we select normal start up it loops again.
No error messages have come up. The computer registeres both hard drives,
both CD/DVD drives.
Right now we cannot figure out what it is doing this. Any suggestions
please.

Briandp

Did the disconnect and reconnect and it did not work.
Openned the computer and all cards, memory, and drives have a solid
connection.
Went in to the Bootlog.txt and found the following:

It appears that all went well through'

LoadStart=Display.drv
LoadSuccess=Display.drv

InitDone=Display
Init=Display Resources
InitDone=Display Resources

Then it has a long long lsit of:

"Failure code is 0016"

Starting with:

LoadStart=C:\WINDOWS\fonts\MARLETT.TTF
LoadFail=C:\WINDOWS\fonts\MARLETT.TTF Failure code is 0016

Way down at the bottom it then lists:

LoadSuccess=USER.EXE
LoadStart=MSGSRV32.EXE
LoadSuccess=MSGRV32.EXE

THEN:

It has a number of TRSQuery entries.

Any ideas with that.

Thanks Briandp

"Briandp" wrote:

This computer runs Windows Me. It was working just fine before being shut
down and moved because of a new carpet being put down. When it was hooked
back up and powered up it would progress to the Windows Me logo window and
then stop and start the boot all over. Next up was the Safe Mode option.
When we select Safe Mode it progress into Safe Mode and operates in the mode
as it should. If we select normal start up it loops again.
No error messages have come up. The computer registeres both hard drives,
both CD/DVD drives.
Right now we cannot figure out what it is doing this. Any suggestions please.

Briandp

Any ideas with that.

Not really Brian except to say that I've heard of this problem (Failure code
is 0016) before but never heard of a definitive solution. ... Just try
Googling!

Suggestions?
Unlikely, but confirm that you haven't been infected with anything, by
running your AV utility. If you can't get yours to run in Safe Mode, try
F-Protect AV for DOS from http://www.f-prot.com/ which you can be run from
Real Mode DOS using your WinMe floppy Startup Disk.

If nothing found, then try booting (using F8) with option 4) Step-by-step
confirmation and eliminate one item at a time (N.B. this could take quite a
while - and a number of re-boots - as you may have a dozen or more items to
confirm (or not!) - But do it methodically!

The fact that your fonts are 'failing' is (in my experience) probably due to
a hardware device/driver issue. But locating which, can be a long-winded
process of elimination.

I would suggest that you also take a look at Device Manager and see if there
are any conflicts (Yellow Question/Exclamation marks, or any duplicated
items.

The computer registeres both hard drives,
both CD/DVD drives.

I wonder why you are telling me that - do you know something more?
Are you seeing them in your DOS 'post' screen or in Windows explorer in Safe
Mode? - Very worrying if you can see your CD/DVD drives in Windows Explorer
in Safe Mode - because you shouldn't!!
You should be able to see them in DevMan in Safe Mode though.


Mart


"Briandp" wrote in message
...
Did the disconnect and reconnect and it did not work.
Openned the computer and all cards, memory, and drives have a solid
connection.
Went in to the Bootlog.txt and found the following:

It appears that all went well through'

LoadStart=Display.drv
LoadSuccess=Display.drv

InitDone=Display
Init=Display Resources
InitDone=Display Resources

Then it has a long long lsit of:

"Failure code is 0016"

Starting with:

LoadStart=C:\WINDOWS\fonts\MARLETT.TTF
LoadFail=C:\WINDOWS\fonts\MARLETT.TTF Failure code is 0016

Way down at the bottom it then lists:

LoadSuccess=USER.EXE
LoadStart=MSGSRV32.EXE
LoadSuccess=MSGRV32.EXE

THEN:

It has a number of TRSQuery entries.

Any ideas with that.

Thanks Briandp

"Briandp" wrote:

This computer runs Windows Me. It was working just fine before being
shut
down and moved because of a new carpet being put down. When it was
hooked
back up and powered up it would progress to the Windows Me logo window
and
then stop and start the boot all over. Next up was the Safe Mode option.
When we select Safe Mode it progress into Safe Mode and operates in the
mode
as it should. If we select normal start up it loops again.
No error messages have come up. The computer registeres both hard
drives,
both CD/DVD drives.
Right now we cannot figure out what it is doing this. Any suggestions
please.

Briandp

Mart, I'm sorry for the confusion. I see the CD/DVD when I'm in the BIOS.
They register there just fine. In safe mode the only drives there are the
hard drives and the floppy drive. Sorry about that. I was just trying to
advise that they are working and operational.

I will try the F-8 process and if that does not work, Then I think I may be
in for an F-disk job. I'll let you know how it comes out.

brianbp Also, thankyou for your assistance.

"Mart" wrote:

Any ideas with that.

Not really Brian except to say that I've heard of this problem (Failure code
is 0016) before but never heard of a definitive solution. ... Just try
Googling!

Suggestions?
Unlikely, but confirm that you haven't been infected with anything, by
running your AV utility. If you can't get yours to run in Safe Mode, try
F-Protect AV for DOS from http://www.f-prot.com/ which you can be run from
Real Mode DOS using your WinMe floppy Startup Disk.

If nothing found, then try booting (using F8) with option 4) Step-by-step
confirmation and eliminate one item at a time (N.B. this could take quite a
while - and a number of re-boots - as you may have a dozen or more items to
confirm (or not!) - But do it methodically!

The fact that your fonts are 'failing' is (in my experience) probably due to
a hardware device/driver issue. But locating which, can be a long-winded
process of elimination.

I would suggest that you also take a look at Device Manager and see if there
are any conflicts (Yellow Question/Exclamation marks, or any duplicated
items.

The computer registeres both hard drives,
both CD/DVD drives.

I wonder why you are telling me that - do you know something more?
Are you seeing them in your DOS 'post' screen or in Windows explorer in Safe
Mode? - Very worrying if you can see your CD/DVD drives in Windows Explorer
in Safe Mode - because you shouldn't!!
You should be able to see them in DevMan in Safe Mode though.


Mart


"Briandp" wrote in message
...
Did the disconnect and reconnect and it did not work.
Openned the computer and all cards, memory, and drives have a solid
connection.
Went in to the Bootlog.txt and found the following:

It appears that all went well through'

LoadStart=Display.drv
LoadSuccess=Display.drv

InitDone=Display
Init=Display Resources
InitDone=Display Resources

Then it has a long long lsit of:

"Failure code is 0016"

Starting with:

LoadStart=C:\WINDOWS\fonts\MARLETT.TTF
LoadFail=C:\WINDOWS\fonts\MARLETT.TTF Failure code is 0016

Way down at the bottom it then lists:

LoadSuccess=USER.EXE
LoadStart=MSGSRV32.EXE
LoadSuccess=MSGRV32.EXE

THEN:

It has a number of TRSQuery entries.

Any ideas with that.

Thanks Briandp

"Briandp" wrote:

This computer runs Windows Me. It was working just fine before being
shut
down and moved because of a new carpet being put down. When it was
hooked
back up and powered up it would progress to the Windows Me logo window
and
then stop and start the boot all over. Next up was the Safe Mode option.
When we select Safe Mode it progress into Safe Mode and operates in the
mode
as it should. If we select normal start up it loops again.
No error messages have come up. The computer registeres both hard
drives,
both CD/DVD drives.
Right now we cannot figure out what it is doing this. Any suggestions
please.

Briandp

Mart:

I have ran down all the hardware for this computer and set it up as it was
before they took it appart for the carpet job. Once I did that I tried a
boot and got the same results.

I then decided to do a step by step boot up and this is what I found.

First log to appear when I started the step by step was:

Create Startup Log file: Yes
Enable SMARTDRV cache: Yes
Device=C:\WINDOWS\DBLBUFF.SYS Yes
Load All Windows drivers Yes
vnetsup.vxd Yes
ndis.vxd Yes
JAVASUP.VXD Yes
vnetbios.vsx Yes
vredir.vxd Yes
ofs.vxd Yes
VIAGART.DVD Yes
Fastpara.vxd Yes
MRTRATE.VXD Yes
C:\WINDOWS\SYSTEM\Dragburn.vxd Yes
ASPIENUM.VXD Yes
vsdata95.vxd When I did Yes on this it restarted the computer.

I then went through the step by step again and when I got to this last note
I entered No and it restarted the computer.

I found out that there are two hard drives a C drive with 40Gb and a D drive
with 6Gb. The D drive is the original drive for this computer, the C drive
is the newer one that was added in and has Windows Me on it. The D drive has
the old Windows 95 operating system in it or parts of it. All the hardware
was joined with this computer when it was running Win 95 as the operating
system.

I have disconnected the D drive and tried to boot up and got the same
results, a restart to the safe mode menu.

Feel that the problem is in this area with a conflict between the Me and 95
os elements that are still in the computer. I'm considering going into the
REgistry and searching out all Win95 elements and removing them, however I
may just compound the problem. If you have any other suggestions I am ready
to try them.

Briandp

"Briandp" wrote:

Mart, I'm sorry for the confusion. I see the CD/DVD when I'm in the BIOS.
They register there just fine. In safe mode the only drives there are the
hard drives and the floppy drive. Sorry about that. I was just trying to
advise that they are working and operational.

I will try the F-8 process and if that does not work, Then I think I may be
in for an F-disk job. I'll let you know how it comes out.

brianbp Also, thankyou for your assistance.

"Mart" wrote:

Any ideas with that.

Not really Brian except to say that I've heard of this problem (Failure code
is 0016) before but never heard of a definitive solution. ... Just try
Googling!

Suggestions?
Unlikely, but confirm that you haven't been infected with anything, by
running your AV utility. If you can't get yours to run in Safe Mode, try
F-Protect AV for DOS from http://www.f-prot.com/ which you can be run from
Real Mode DOS using your WinMe floppy Startup Disk.

If nothing found, then try booting (using F8) with option 4) Step-by-step
confirmation and eliminate one item at a time (N.B. this could take quite a
while - and a number of re-boots - as you may have a dozen or more items to
confirm (or not!) - But do it methodically!

The fact that your fonts are 'failing' is (in my experience) probably due to
a hardware device/driver issue. But locating which, can be a long-winded
process of elimination.

I would suggest that you also take a look at Device Manager and see if there
are any conflicts (Yellow Question/Exclamation marks, or any duplicated
items.

The computer registeres both hard drives,
both CD/DVD drives.

I wonder why you are telling me that - do you know something more?
Are you seeing them in your DOS 'post' screen or in Windows explorer in Safe
Mode? - Very worrying if you can see your CD/DVD drives in Windows Explorer
in Safe Mode - because you shouldn't!!
You should be able to see them in DevMan in Safe Mode though.


Mart


"Briandp" wrote in message
...
Did the disconnect and reconnect and it did not work.
Openned the computer and all cards, memory, and drives have a solid
connection.
Went in to the Bootlog.txt and found the following:

It appears that all went well through'

LoadStart=Display.drv
LoadSuccess=Display.drv

InitDone=Display
Init=Display Resources
InitDone=Display Resources

Then it has a long long lsit of:

"Failure code is 0016"

Starting with:

LoadStart=C:\WINDOWS\fonts\MARLETT.TTF
LoadFail=C:\WINDOWS\fonts\MARLETT.TTF Failure code is 0016

Way down at the bottom it then lists:

LoadSuccess=USER.EXE
LoadStart=MSGSRV32.EXE
LoadSuccess=MSGRV32.EXE

THEN:

It has a number of TRSQuery entries.

Any ideas with that.

Thanks Briandp

"Briandp" wrote:

This computer runs Windows Me. It was working just fine before being
shut
down and moved because of a new carpet being put down. When it was
hooked
back up and powered up it would progress to the Windows Me logo window
and
then stop and start the boot all over. Next up was the Safe Mode option.
When we select Safe Mode it progress into Safe Mode and operates in the
mode
as it should. If we select normal start up it loops again.
No error messages have come up. The computer registeres both hard
drives,
both CD/DVD drives.
Right now we cannot figure out what it is doing this. Any suggestions
please.

Briandp

Try booting to Safe Mode and uninstalling Zone Alarm and see if this now
allows you to boot to normal mode. vsdata95.vxd is part of ZA.
--
Mike Maltby



Briandp wrote:

Mart:

I have ran down all the hardware for this computer and set it up as
it was before they took it appart for the carpet job. Once I did
that I tried a boot and got the same results.

I then decided to do a step by step boot up and this is what I found.

First log to appear when I started the step by step was:

Create Startup Log file: Yes
Enable SMARTDRV cache: Yes
Device=C:\WINDOWS\DBLBUFF.SYS Yes
Load All Windows drivers Yes
vnetsup.vxd Yes
ndis.vxd Yes
JAVASUP.VXD Yes
vnetbios.vsx Yes
vredir.vxd Yes
ofs.vxd Yes
VIAGART.DVD Yes
Fastpara.vxd Yes
MRTRATE.VXD Yes
C:\WINDOWS\SYSTEM\Dragburn.vxd Yes
ASPIENUM.VXD Yes
vsdata95.vxd When I did Yes on this it restarted the
computer.

I then went through the step by step again and when I got to this
last note I entered No and it restarted the computer.

I found out that there are two hard drives a C drive with 40Gb and a
D drive with 6Gb. The D drive is the original drive for this
computer, the C drive is the newer one that was added in and has
Windows Me on it. The D drive has the old Windows 95 operating
system in it or parts of it. All the hardware was joined with this
computer when it was running Win 95 as the operating system.

I have disconnected the D drive and tried to boot up and got the same
results, a restart to the safe mode menu.

Feel that the problem is in this area with a conflict between the Me
and 95 os elements that are still in the computer. I'm considering
going into the REgistry and searching out all Win95 elements and
removing them, however I may just compound the problem. If you have
any other suggestions I am ready to try them.

If Mike's suggestion doesn't bear fruit, go back into Step-by-step and
answer 'No' to each line - one at a time - to see if that helps to pin it
down. The reboot and try a 'No' against the next line etc. (I said it would
be a long process)

Interestingly MS Knowledge Base highlights a 'potential issue' with
mrtrate.vxd and your printer driver :-

"Fatal Exception 0E Has Occurred in VXD mrtRate (01) When Printing"
http://support.microsoft.com/?kbid=252414

I just wonder if it is related to your problem.

Also, take a look at Device Manager - in Safe Mode - and see if there any
conflicts or yellow question/exclamation marks or duplicated entries.

However, if you are quite sure that you've not changed any hardware/software
since immediately before the 'carpet' episode (when things were ok) and then
after the episode when things went down hill, you could try running System
Restore and roll-back to the last time before the carpet job.

Mart


"Briandp" wrote in message
...
Mart:

I have ran down all the hardware for this computer and set it up as it was
before they took it appart for the carpet job. Once I did that I tried a
boot and got the same results.

I then decided to do a step by step boot up and this is what I found.

First log to appear when I started the step by step was:

Create Startup Log file: Yes
Enable SMARTDRV cache: Yes
Device=C:\WINDOWS\DBLBUFF.SYS Yes
Load All Windows drivers Yes
vnetsup.vxd Yes
ndis.vxd Yes
JAVASUP.VXD Yes
vnetbios.vsx Yes
vredir.vxd Yes
ofs.vxd Yes
VIAGART.DVD Yes
Fastpara.vxd Yes
MRTRATE.VXD Yes
C:\WINDOWS\SYSTEM\Dragburn.vxd Yes
ASPIENUM.VXD Yes
vsdata95.vxd When I did Yes on this it restarted the computer.

I then went through the step by step again and when I got to this last
note
I entered No and it restarted the computer.

I found out that there are two hard drives a C drive with 40Gb and a D
drive
with 6Gb. The D drive is the original drive for this computer, the C
drive
is the newer one that was added in and has Windows Me on it. The D drive
has
the old Windows 95 operating system in it or parts of it. All the
hardware
was joined with this computer when it was running Win 95 as the operating
system.

I have disconnected the D drive and tried to boot up and got the same
results, a restart to the safe mode menu.

Feel that the problem is in this area with a conflict between the Me and
95
os elements that are still in the computer. I'm considering going into
the
REgistry and searching out all Win95 elements and removing them, however I
may just compound the problem. If you have any other suggestions I am
ready
to try them.

Briandp

"Briandp" wrote:

Mart, I'm sorry for the confusion. I see the CD/DVD when I'm in the
BIOS.
They register there just fine. In safe mode the only drives there are
the
hard drives and the floppy drive. Sorry about that. I was just trying
to
advise that they are working and operational.

I will try the F-8 process and if that does not work, Then I think I may
be
in for an F-disk job. I'll let you know how it comes out.

brianbp Also, thankyou for your assistance.

"Mart" wrote:

Any ideas with that.

Not really Brian except to say that I've heard of this problem (Failure
code
is 0016) before but never heard of a definitive solution. ... Just
try
Googling!

Suggestions?
Unlikely, but confirm that you haven't been infected with anything, by
running your AV utility. If you can't get yours to run in Safe Mode,
try
F-Protect AV for DOS from http://www.f-prot.com/ which you can be run
from
Real Mode DOS using your WinMe floppy Startup Disk.

If nothing found, then try booting (using F8) with option 4)
Step-by-step
confirmation and eliminate one item at a time (N.B. this could take
quite a
while - and a number of re-boots - as you may have a dozen or more
items to
confirm (or not!) - But do it methodically!

The fact that your fonts are 'failing' is (in my experience) probably
due to
a hardware device/driver issue. But locating which, can be a
long-winded
process of elimination.

I would suggest that you also take a look at Device Manager and see if
there
are any conflicts (Yellow Question/Exclamation marks, or any duplicated
items.

The computer registeres both hard drives,
both CD/DVD drives.

I wonder why you are telling me that - do you know something more?
Are you seeing them in your DOS 'post' screen or in Windows explorer in
Safe
Mode? - Very worrying if you can see your CD/DVD drives in Windows
Explorer
in Safe Mode - because you shouldn't!!
You should be able to see them in DevMan in Safe Mode though.


Mart


"Briandp" wrote in message
...
Did the disconnect and reconnect and it did not work.
Openned the computer and all cards, memory, and drives have a solid
connection.
Went in to the Bootlog.txt and found the following:

It appears that all went well through'

LoadStart=Display.drv
LoadSuccess=Display.drv

InitDone=Display
Init=Display Resources
InitDone=Display Resources

Then it has a long long lsit of:

"Failure code is 0016"

Starting with:

LoadStart=C:\WINDOWS\fonts\MARLETT.TTF
LoadFail=C:\WINDOWS\fonts\MARLETT.TTF Failure code is 0016

Way down at the bottom it then lists:

LoadSuccess=USER.EXE
LoadStart=MSGSRV32.EXE
LoadSuccess=MSGRV32.EXE

THEN:

It has a number of TRSQuery entries.

Any ideas with that.

Thanks Briandp

"Briandp" wrote:

This computer runs Windows Me. It was working just fine before
being
shut
down and moved because of a new carpet being put down. When it was
hooked
back up and powered up it would progress to the Windows Me logo
window
and
then stop and start the boot all over. Next up was the Safe Mode
option.
When we select Safe Mode it progress into Safe Mode and operates in
the
mode
as it should. If we select normal start up it loops again.
No error messages have come up. The computer registeres both hard
drives,
both CD/DVD drives.
Right now we cannot figure out what it is doing this. Any
suggestions
please.

Briandp

On Mon, 2 Oct 2006 14:55:02 -0700, Briandp

I then decided to do a step by step boot up and this is what I found.

vsdata95.vxd When I did Yes on this it restarted the computer.

That's one of two parts of Zone Alarm that are NOT disabled when you
set Zone Alarm to be disabled. The only way to kill them off is to
disable them in MSConfig, or uninstall Zone Alarm.

They can and do interfere with network traffic when Zone Alarm is
disabled, so the above applies when troubleshooting blocked File and
Print Sharing and other networking hassles.



------------ ----- --- -- - - - -
Drugs are usually safe. Inject? (Y/n)
------------ ----- --- -- - - - -

cquirke (MVP Windows shell/user) wrote:
On Mon, 2 Oct 2006 14:55:02 -0700, Briandp

I then decided to do a step by step boot up and this is what I found.

vsdata95.vxd When I did Yes on this it restarted the computer.

That's one of two parts of Zone Alarm that are NOT disabled when you
set Zone Alarm to be disabled. The only way to kill them off is to
disable them in MSConfig, or uninstall Zone Alarm.

They can and do interfere with network traffic when Zone Alarm is
disabled, so the above applies when troubleshooting blocked File and
Print Sharing and other networking hassles.



------------ ----- --- -- - - - -
Drugs are usually safe. Inject? (Y/n)
------------ ----- --- -- - - - -

Thanks Chris. BTW, does Zone Alarm Professional fully unistall or must
a user manually remove registry entries.

--
Dan W.

Computer User