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#1
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Startup
The computer seems to startup OK (although I get
the "white" background)but no programs work - when I Alt/Ctrl/Delete I see that "Explorer(not responding)" Any ideas ? |
#2
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Start in Safe Mode. Hold down or repeatedly press the Ctrl key as the machine is
going through the initial phases (sometimes F8 works better.) You should get a Startup Menu, whence you can choose Safe Mode. Assuming it starts OK in Safe Mode, go to StartRun box. Type in MSCONFIG, then OK. Choose Selective Startup, then uncheck all the items below except Win.ini and System.ini items. Click OK and reboot. If you get into Normal Mode, remember that you have no antivirus protection, nor firewall. Be careful. If on broadband hookup, temporarily disconnect the cable. I'm assuming you are using a different computer to reach this newsgroup. Post back with the results of this test. -- Gary S. Terhune MS MVP Shell/User "John" wrote in message ... The computer seems to startup OK (although I get the "white" background)but no programs work - when I Alt/Ctrl/Delete I see that "Explorer(not responding)" Any ideas ? |
#3
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This gets back to "normal" ("wiggly" lines on both sides
of screen and when I alt/ctrl/delete only Explorer is showing). I am using a different computer to reach this newsgroup and I have disconnected the bad one from its broadband connection -----Original Message----- Start in Safe Mode. Hold down or repeatedly press the Ctrl key as the machine is going through the initial phases (sometimes F8 works better.) You should get a Startup Menu, whence you can choose Safe Mode. Assuming it starts OK in Safe Mode, go to StartRun box. Type in MSCONFIG, then OK. Choose Selective Startup, then uncheck all the items below except Win.ini and System.ini items. Click OK and reboot. If you get into Normal Mode, remember that you have no antivirus protection, nor firewall. Be careful. If on broadband hookup, temporarily disconnect the cable. I'm assuming you are using a different computer to reach this newsgroup. Post back with the results of this test. -- Gary S. Terhune MS MVP Shell/User "John" wrote in message ... The computer seems to startup OK (although I get the "white" background)but no programs work - when I Alt/Ctrl/Delete I see that "Explorer(not responding)" Any ideas ? . |
#4
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OK. The wiggly lines are possibly due to a video utility not running, perhaps...
Anyway, the next step is to tell us what's in your startup queue that might be causing the problem. I suspect malware--parasites, adware, spyware. I have a long list of procedures you'll want to know about, but before we get into those, you'll want your system to be able to get back online. So here's how to post the list of startup items. StartRun MSINFO32 When System Information opens, expand the Software Environment, then click on "Startup Programs", then click anywhere in the right-hand pane. Next, press Ctrl-A to select all, then Ctrl-C to Copy. Then, because you need to transfer this to the system you're using to post messages, go to the desktop, right-click anywhere, NewText Document. Call it "Startup.txt", open it, then use Ctrl-V to Paste in the list. Put that file onto a floppy to transfer it to the machine you're using to post, then copy the text from that file into a reply message. I'll post the other instruction in a separate post that you can print out. Once we know what is perhaps preventing the Desktop from showing, we can re-enable the rest and let you back online in order to download the rest of the utilities you'll want to install. Sorry about the delay. Had to go to the store. -- Gary S. Terhune MS MVP Shell/User "john" wrote in message ... This gets back to "normal" ("wiggly" lines on both sides of screen and when I alt/ctrl/delete only Explorer is showing). I am using a different computer to reach this newsgroup and I have disconnected the bad one from its broadband connection -----Original Message----- Start in Safe Mode. Hold down or repeatedly press the Ctrl key as the machine is going through the initial phases (sometimes F8 works better.) You should get a Startup Menu, whence you can choose Safe Mode. Assuming it starts OK in Safe Mode, go to StartRun box. Type in MSCONFIG, then OK. Choose Selective Startup, then uncheck all the items below except Win.ini and System.ini items. Click OK and reboot. If you get into Normal Mode, remember that you have no antivirus protection, nor firewall. Be careful. If on broadband hookup, temporarily disconnect the cable. I'm assuming you are using a different computer to reach this newsgroup. Post back with the results of this test. -- Gary S. Terhune MS MVP Shell/User "John" wrote in message ... The computer seems to startup OK (although I get the "white" background)but no programs work - when I Alt/Ctrl/Delete I see that "Explorer(not responding)" Any ideas ? . |
#5
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The below includes everything I think is necessary for computer security, no
more, and certainly no less. Yes, there are valid differences of opinion regarding which antivirus software to use, but the rest of my suggestions have fairly unanimous support among the cognoscenti. The initial suggestions go hand in hand with maintaining a clean and secure system. Not all links to Spyware/Adware programs may be functioning (it's a war out there), so if you have any problems, try using the links available at http://www.aumha.org/a/quickfix.htm See my article, "Clean Boot--What it is and why you need it" http://www.google.com/groups?selm=%2...GP11.phx.gb l Because some of the more recent known invaders are capable of interfering with the suggestions contained in the above, I suggest you also consider first doing the following, though it may be necessary to set up a clean boot, and even then manually kill a malicious process or two before you can even get these accomplished. Many invaders are built to first detect and disable protections that are in place, so that you might, for instance, have to obtain and employ a DOS-boot antivirus like F-Prot. Repeated running of scanners, booting back and forth from Safe Mode to Normal, or into DOS Mode--a lot of gymnastics are often required to get to an error-free and nasties-free condition. Once there, however, some user sanity and education, plus regular "wetware" updating, will *keep* your system healthy. Update your Antivirus, run a full scan. Then, if you haven't already, obtain, update, and run any or all of the following Trojan/Parasite/Adware/Spyware cleaners. I recommend getting and running *all* of them. They each target slightly different things. Again, be sure you update the definitions they are using to identify crap before running them, each time you run them--which, depending on your surfing habits, should be anything from once a month, to once a week, to once a day, to once an hour if you're really into junkware sites (aka "Free goodies", game sites, fun-places-to-be, etc.) Tradition had it that Firewalls were generally not needed when using simple dial-up modem connections. Alas, this is no longer the case. *Everyone* needs a firewall! Also, I make no bones about it--Norton, McAfee and Trend-Micro products (and probably a few others) are ABOMINATIONS!, particularly when it comes to Win9x systems. They are massive suites that intrude into basic functions where they simply do not need to go. For freeware solutions, I suggest AVG or AVAST (based upon the recommendations of others, though each has it's minor drawbacks) and ZoneAlarm Firewall. But for really good, inexpensive, and trustworthy protection, you simply can't beat eTrust Armor. Antivirus and Firewall combined, very non-intrusive upon the system itself (I've *never* seen a crash caused by EZ Antivirus, and there's hardly any impact whatsoever on Resources, etc.) eTrust is from Computer Associates Inc.--the antivirus is a version of their corporate product usually known as Inoculan, and they got smart recently and switched to using a version of ZoneAlarm for their firewall. You can get a one-year free trial of eTrust EZ Armor at http://www.my-etrust.com/microsoft/. This offer was initially slated to end this June, but has been extended through February 2005. The trial offer is also included in at least some versions (not sure about all languages) of Microsoft's Windows Security Update CD, an item *everyone* should own. (However, do *not* just run the Update CD on your system without a proper analysis of where your system stands with regard to Updates. Might do more harm than good.) EZ Armor would normally cost $50 for the first year (a deal in itself), and yearly renewal subscriptions only cost $25--an absolute steal when compared with other offerings. Order the Windows Security Update CD directly from MS, totally free, including S&H, at http://www.microsoft.com/security/protect/cd/order.asp In addition to Antivirus and Firewall protection, I consider the following items to be indispensable protection and clean-up utilities. My judgment is based upon their being free, good, accurate, and safe, if handled correctly. See, also, suggestions from MVP Mike Burgess on his site, http://www.mvps.org/winhelp2002/, particularly the general Windows/IE Security page, http://www.mvps.org/winhelp2002/security.htm. More current discussions of Security issues can be found at the Windows Support Center (provided by MVP Jim Eshelman, a true Saint!) at http://www.aumha.org (SpyBot S&D = "SpyBot Search & Destroy") Ad-Aware http://www.lavasoftusa.com/software/adaware/ SpyBot S&D http://www.safer-networking.org/index.php?page=download HijackThis http://www.spywareinfo.com/~merijn/files/HijackThis.exe CWShredder http://www.spywareinfo.com/~merijn/files/cwshredder.zip Spyware Blaster http://www.javacoolsoftware.com/spywareblaster.html PLEASE! Before doing any of these, see also, http://www.mvps.org/inetexplorer/Darnit.htm for suggestions and cautionary information about internet surfing, and some important hints about using the above. ESPECIALLY, be aware that HijackThis scans result in a LOT of stuff that you *don't* want to delete. The admonishment to save a log and show it to an expert is critically good advice. Not following that advice can really do some damage to your system. SpyBot S&D, too, is capable of similar problems, especially if you change default scan settings, or "Immunize". An additional tool that is very helpful in protecting your machine is a HOSTS file. Microsoft MVP Mike Burgess maintain a frequently updated list of bad sites. They may be sites that provide most of the junky advertisements you see in other places, or sites that install spyware/adware, or that, for whatever reason, you shouldn't allow into your system. Using the HOSTS file, you can redirect such addresses to a site that's guaranteed will fail to load on most machines--your own computer. HOSTS Overview -- http://www.mvps.org/winhelp2002/hosts.htm I also consider MVP George Gedye's HOSTS File Manager an indispensable tool. I've been amazed at how well this one tool stopped most of the crap from getting in in the first place. You can find it at the bottom of this page: http://www.mvps.org/PracticallyNerded/Software.htm -- Gary S. Terhune MS MVP Shell/User "john" wrote in message ... This gets back to "normal" ("wiggly" lines on both sides of screen and when I alt/ctrl/delete only Explorer is showing). I am using a different computer to reach this newsgroup and I have disconnected the bad one from its broadband connection -----Original Message----- Start in Safe Mode. Hold down or repeatedly press the Ctrl key as the machine is going through the initial phases (sometimes F8 works better.) You should get a Startup Menu, whence you can choose Safe Mode. Assuming it starts OK in Safe Mode, go to StartRun box. Type in MSCONFIG, then OK. Choose Selective Startup, then uncheck all the items below except Win.ini and System.ini items. Click OK and reboot. If you get into Normal Mode, remember that you have no antivirus protection, nor firewall. Be careful. If on broadband hookup, temporarily disconnect the cable. I'm assuming you are using a different computer to reach this newsgroup. Post back with the results of this test. -- Gary S. Terhune MS MVP Shell/User "John" wrote in message ... The computer seems to startup OK (although I get the "white" background)but no programs work - when I Alt/Ctrl/Delete I see that "Explorer(not responding)" Any ideas ? . |
#6
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Sorry for delay (what time zone are you in ?). The wiggly
lines went away I had to run msconfig again and click on "load startup items". When I rebooted it went back to normal. Does that mean there's something wrong in the Config.sys or autoexe.bat files ? Anyway - I learning lots (thanks). Below is the "startup.txt" file :- Microsoft Find Fast Startup Group "C:\Program Files\Microsoft Office\FINDFAST.EXE" Office Startup Startup Group "C:\Program Files\Microsoft Office\OSA.EXE" -b Microsoft Greetings Reminders Startup Group "C:\Program Files\Microsoft Home Publishing\MHPRMIND.EXE" PowerReg Scheduler Startup Group C:\WINDOWS\Start Menu\Programs\StartUp\PowerReg Scheduler.exe AIM Registry (Per-User Run) C:\PROGRAM FILES\AIM95 \aim.exe -cnetwait.odl ScanRegistry Registry (Machine Run) C:\WINDOWS\scanregw.exe /autorun TaskMonitor Registry (Machine Run) C:\WINDOWS\taskmon.exe SystemTray Registry (Machine Run) SysTray.Exe LoadPowerProfile Registry (Machine Run) Rundll32.exe powrprof.dll,LoadCurrentPwrScheme TCASUTIEXE Registry (Machine Run) TCAUDIAG.EXE -off DXM6Patch_981116 Registry (Machine Run) C:\WINDOWS\p_981116.exe /Q:A LVComs Registry (Machine Run) C:\WINDOWS\SYSTEM\LVComS.exe LoadQM Registry (Machine Run) loadqm.exe CriticalUpdate Registry (Machine Run) C:\WINDOWS\SYSTEM\wucrtupd.exe -startup Lexmark X73 Button Monitor Registry (Machine Run) C:\PROGRA~1\LEXMAR~1\ACMonitor_X73.exe Lexmark X73 Button Manager Registry (Machine Run) C:\PROGRA~1\LEXMAR~1\AcBtnMgr_X73.exe LexStart Registry (Machine Run) Lexstart.exe LexmarkPrinTray Registry (Machine Run) PrinTray.exe RealTray Registry (Machine Run) C:\Program Files\Real\RealPlayer\realplay.exe SYSTEMBOOTHIDEPLAYER WebInstall2 Registry (Machine Run) C:\WINDOWS\TEMP\WEBINSTALL.EXE /R FileFreedom_Plugin Registry (Machine Run) C:\PROGRAM FILES\FILEFREEDOM\wtm.exe QuickTime Task Registry (Machine Run) "C:\WINDOWS\SYSTEM\QTTASK.EXE" -atboottime Symantec NetDriver Monitor Registry (Machine Run) C:\PROGRA~1\SYMNET~1\SNDMON.EXE New.net Startup Registry (Machine Run) rundll32 C:\PROGRA~1\NEWDOT~1\NEWDOT~2.DLL,NewDotNetStartup -s ccApp Registry (Machine Run) "C:\Program Files\Common Files\Symantec Shared\ccApp.exe" Symantec Core LC Registry (Machine Run) C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe start URLLSTCK.exe Registry (Machine Run) C:\Program Files\Norton Internet Security\UrlLstCk.exe LoadPowerProfile Registry (Machine Service) Rundll32.exe powrprof.dll,LoadCurrentPwrScheme SchedulingAgent Registry (Machine Service) mstask.exe ccEvtMgr Registry (Machine Service) "C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe" ccSetMgr Registry (Machine Service) "C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe" ScriptBlocking Registry (Machine Service) "C:\Program Files\Common Files\Symantec Shared\Script Blocking\SBServ.exe" -reg ccProxy Registry (Machine Service) C:\PROGRA~1 \COMMON~1\SYMANT~1\CCPROXY.EXE SndSrvc Registry (Machine Service) C:\PROGRA~1 \COMMON~1\SYMANT~1\SNDSRVC.EXE -----Original Message----- OK. The wiggly lines are possibly due to a video utility not running, perhaps... Anyway, the next step is to tell us what's in your startup queue that might be causing the problem. I suspect malware--parasites, adware, spyware. I have a long list of procedures you'll want to know about, but before we get into those, you'll want your system to be able to get back online. So here's how to post the list of startup items. StartRun MSINFO32 When System Information opens, expand the Software Environment, then click on "Startup Programs", then click anywhere in the right- hand pane. Next, press Ctrl-A to select all, then Ctrl-C to Copy. Then, because you need to transfer this to the system you're using to post messages, go to the desktop, right-click anywhere, NewText Document. Call it "Startup.txt", open it, then use Ctrl-V to Paste in the list. Put that file onto a floppy to transfer it to the machine you're using to post, then copy the text from that file into a reply message. I'll post the other instruction in a separate post that you can print out. Once we know what is perhaps preventing the Desktop from showing, we can re-enable the rest and let you back online in order to download the rest of the utilities you'll want to install. Sorry about the delay. Had to go to the store. -- Gary S. Terhune MS MVP Shell/User "john" wrote in message ... This gets back to "normal" ("wiggly" lines on both sides of screen and when I alt/ctrl/delete only Explorer is showing). I am using a different computer to reach this newsgroup and I have disconnected the bad one from its broadband connection -----Original Message----- Start in Safe Mode. Hold down or repeatedly press the Ctrl key as the machine is going through the initial phases (sometimes F8 works better.) You should get a Startup Menu, whence you can choose Safe Mode. Assuming it starts OK in Safe Mode, go to StartRun box. Type in MSCONFIG, then OK. Choose Selective Startup, then uncheck all the items below except Win.ini and System.ini items. Click OK and reboot. If you get into Normal Mode, remember that you have no antivirus protection, nor firewall. Be careful. If on broadband hookup, temporarily disconnect the cable. I'm assuming you are using a different computer to reach this newsgroup. Post back with the results of this test. -- Gary S. Terhune MS MVP Shell/User "John" wrote in message ... The computer seems to startup OK (although I get the "white" background)but no programs work - when I Alt/Ctrl/Delete I see that "Explorer(not responding)" Any ideas ? . . |
#7
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After I tried it with the Load Startup click on I tried
with the autoexec click on and it rebooted as normal, so I then tried with the config click on and it rebooted as normal. The msconfig is set back to normal and the computer is booted fine - not sure how it "righted" itself but everything seems fine now. Many many thanks - is this your job or do you just love computers ? -----Original Message----- OK. The wiggly lines are possibly due to a video utility not running, perhaps... Anyway, the next step is to tell us what's in your startup queue that might be causing the problem. I suspect malware--parasites, adware, spyware. I have a long list of procedures you'll want to know about, but before we get into those, you'll want your system to be able to get back online. So here's how to post the list of startup items. StartRun MSINFO32 When System Information opens, expand the Software Environment, then click on "Startup Programs", then click anywhere in the right- hand pane. Next, press Ctrl-A to select all, then Ctrl-C to Copy. Then, because you need to transfer this to the system you're using to post messages, go to the desktop, right-click anywhere, NewText Document. Call it "Startup.txt", open it, then use Ctrl-V to Paste in the list. Put that file onto a floppy to transfer it to the machine you're using to post, then copy the text from that file into a reply message. I'll post the other instruction in a separate post that you can print out. Once we know what is perhaps preventing the Desktop from showing, we can re-enable the rest and let you back online in order to download the rest of the utilities you'll want to install. Sorry about the delay. Had to go to the store. -- Gary S. Terhune MS MVP Shell/User "john" wrote in message ... This gets back to "normal" ("wiggly" lines on both sides of screen and when I alt/ctrl/delete only Explorer is showing). I am using a different computer to reach this newsgroup and I have disconnected the bad one from its broadband connection -----Original Message----- Start in Safe Mode. Hold down or repeatedly press the Ctrl key as the machine is going through the initial phases (sometimes F8 works better.) You should get a Startup Menu, whence you can choose Safe Mode. Assuming it starts OK in Safe Mode, go to StartRun box. Type in MSCONFIG, then OK. Choose Selective Startup, then uncheck all the items below except Win.ini and System.ini items. Click OK and reboot. If you get into Normal Mode, remember that you have no antivirus protection, nor firewall. Be careful. If on broadband hookup, temporarily disconnect the cable. I'm assuming you are using a different computer to reach this newsgroup. Post back with the results of this test. -- Gary S. Terhune MS MVP Shell/User "John" wrote in message ... The computer seems to startup OK (although I get the "white" background)but no programs work - when I Alt/Ctrl/Delete I see that "Explorer(not responding)" Any ideas ? . . |
#8
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I'd suggest doing all that Gary has offered.
I see 3 items you should stop from running all together: Microsoft Find Fast Startup Group "C:\Program Files\Microsoft Office\FINDFAST.EXE" Office Startup Startup Group "C:\Program Files\Microsoft Office\OSA.EXE" -b RealTray Registry (Machine Run) C:\Program Files\Real\RealPlayer\realplay.exe SYSTEMBOOTHIDEPLAYER And 2 that are related to spyware and your P2P use: WebInstall2 Registry (Machine Run) C:\WINDOWS\TEMP\WEBINSTALL.EXE /R FileFreedom_Plugin Registry (Machine Run) C:\PROGRAM FILES\FILEFREEDOM\wtm.exe along with 1 more nasty that is most probably related to your P2P use: New.net Startup Registry (Machine Run) rundll32 :\PROGRA~1\NEWDOT~1\NEWDOT~2.DLL,NewDotNetStartup -s -- Brian A. Conflicts start where information lacks. http://www.dts-l.org/goodpost.htm "John" wrote in message ... Sorry for delay (what time zone are you in ?). The wiggly lines went away I had to run msconfig again and click on "load startup items". When I rebooted it went back to normal. Does that mean there's something wrong in the Config.sys or autoexe.bat files ? Anyway - I learning lots (thanks). Below is the "startup.txt" file :- Microsoft Find Fast Startup Group "C:\Program Files\Microsoft Office\FINDFAST.EXE" Office Startup Startup Group "C:\Program Files\Microsoft Office\OSA.EXE" -b Microsoft Greetings Reminders Startup Group "C:\Program Files\Microsoft Home Publishing\MHPRMIND.EXE" PowerReg Scheduler Startup Group C:\WINDOWS\Start Menu\Programs\StartUp\PowerReg Scheduler.exe AIM Registry (Per-User Run) C:\PROGRAM FILES\AIM95 \aim.exe -cnetwait.odl ScanRegistry Registry (Machine Run) C:\WINDOWS\scanregw.exe /autorun TaskMonitor Registry (Machine Run) C:\WINDOWS\taskmon.exe SystemTray Registry (Machine Run) SysTray.Exe LoadPowerProfile Registry (Machine Run) Rundll32.exe powrprof.dll,LoadCurrentPwrScheme TCASUTIEXE Registry (Machine Run) TCAUDIAG.EXE -off DXM6Patch_981116 Registry (Machine Run) C:\WINDOWS\p_981116.exe /Q:A LVComs Registry (Machine Run) C:\WINDOWS\SYSTEM\LVComS.exe LoadQM Registry (Machine Run) loadqm.exe CriticalUpdate Registry (Machine Run) C:\WINDOWS\SYSTEM\wucrtupd.exe -startup Lexmark X73 Button Monitor Registry (Machine Run) C:\PROGRA~1\LEXMAR~1\ACMonitor_X73.exe Lexmark X73 Button Manager Registry (Machine Run) C:\PROGRA~1\LEXMAR~1\AcBtnMgr_X73.exe LexStart Registry (Machine Run) Lexstart.exe LexmarkPrinTray Registry (Machine Run) PrinTray.exe RealTray Registry (Machine Run) C:\Program Files\Real\RealPlayer\realplay.exe SYSTEMBOOTHIDEPLAYER WebInstall2 Registry (Machine Run) C:\WINDOWS\TEMP\WEBINSTALL.EXE /R FileFreedom_Plugin Registry (Machine Run) C:\PROGRAM FILES\FILEFREEDOM\wtm.exe QuickTime Task Registry (Machine Run) "C:\WINDOWS\SYSTEM\QTTASK.EXE" -atboottime Symantec NetDriver Monitor Registry (Machine Run) C:\PROGRA~1\SYMNET~1\SNDMON.EXE New.net Startup Registry (Machine Run) rundll32 C:\PROGRA~1\NEWDOT~1\NEWDOT~2.DLL,NewDotNetStartup -s ccApp Registry (Machine Run) "C:\Program Files\Common Files\Symantec Shared\ccApp.exe" Symantec Core LC Registry (Machine Run) C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe start URLLSTCK.exe Registry (Machine Run) C:\Program Files\Norton Internet Security\UrlLstCk.exe LoadPowerProfile Registry (Machine Service) Rundll32.exe powrprof.dll,LoadCurrentPwrScheme SchedulingAgent Registry (Machine Service) mstask.exe ccEvtMgr Registry (Machine Service) "C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe" ccSetMgr Registry (Machine Service) "C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe" ScriptBlocking Registry (Machine Service) "C:\Program Files\Common Files\Symantec Shared\Script Blocking\SBServ.exe" -reg ccProxy Registry (Machine Service) C:\PROGRA~1 \COMMON~1\SYMANT~1\CCPROXY.EXE SndSrvc Registry (Machine Service) C:\PROGRA~1 \COMMON~1\SYMANT~1\SNDSRVC.EXE -----Original Message----- OK. The wiggly lines are possibly due to a video utility not running, perhaps... Anyway, the next step is to tell us what's in your startup queue that might be causing the problem. I suspect malware--parasites, adware, spyware. I have a long list of procedures you'll want to know about, but before we get into those, you'll want your system to be able to get back online. So here's how to post the list of startup items. StartRun MSINFO32 When System Information opens, expand the Software Environment, then click on "Startup Programs", then click anywhere in the right- hand pane. Next, press Ctrl-A to select all, then Ctrl-C to Copy. Then, because you need to transfer this to the system you're using to post messages, go to the desktop, right-click anywhere, NewText Document. Call it "Startup.txt", open it, then use Ctrl-V to Paste in the list. Put that file onto a floppy to transfer it to the machine you're using to post, then copy the text from that file into a reply message. I'll post the other instruction in a separate post that you can print out. Once we know what is perhaps preventing the Desktop from showing, we can re-enable the rest and let you back online in order to download the rest of the utilities you'll want to install. Sorry about the delay. Had to go to the store. -- Gary S. Terhune MS MVP Shell/User "john" wrote in message ... This gets back to "normal" ("wiggly" lines on both sides of screen and when I alt/ctrl/delete only Explorer is showing). I am using a different computer to reach this newsgroup and I have disconnected the bad one from its broadband connection -----Original Message----- Start in Safe Mode. Hold down or repeatedly press the Ctrl key as the machine is going through the initial phases (sometimes F8 works better.) You should get a Startup Menu, whence you can choose Safe Mode. Assuming it starts OK in Safe Mode, go to StartRun box. Type in MSCONFIG, then OK. Choose Selective Startup, then uncheck all the items below except Win.ini and System.ini items. Click OK and reboot. If you get into Normal Mode, remember that you have no antivirus protection, nor firewall. Be careful. If on broadband hookup, temporarily disconnect the cable. I'm assuming you are using a different computer to reach this newsgroup. Post back with the results of this test. -- Gary S. Terhune MS MVP Shell/User "John" wrote in message ... The computer seems to startup OK (although I get the "white" background)but no programs work - when I Alt/Ctrl/Delete I see that "Explorer(not responding)" Any ideas ? . . |
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"John" wrote in message
... Sorry for delay (what time zone are you in ?). The wiggly lines went away I had to run msconfig again and click on "load startup items". When I rebooted it went back to normal. Does that mean there's something wrong in the Config.sys or autoexe.bat files ? Don't know without seeing them, but you say the problems have gone away... Might be that you had something necessary disabled before, perhaps. Could just be that whatever changed one way and then back fixed a mixed up setting. Anyway - I learning lots (thanks). Below is the "startup.txt" file :- Microsoft Find Fast Startup Group "C:\Program Files\Microsoft Office\FINDFAST.EXE" FindFast is not something most people use enough to justify the hit on performance. And I'm being nice when I say that. Best way to get rid of it using Office Setup. But you can try just deleting the shortcut from your StartProgramsStartup folder and watching to see if it comes back. Office Startup Startup Group "C:\Program Files\Microsoft Office\OSA.EXE" -b Prelaunches some basic Office underpinnings, supposedly speeding up launching. If you use Office a lot, particularly if you launch it meany times a day or use the various programs interactively, you *might* see some benefit from OSA. However, it is also one that tends to reappear mysteriously. Again, in the Startup Folder Microsoft Greetings Reminders Startup Group "C:\Program Files\Microsoft Home Publishing\MHPRMIND.EXE" If you use the Reminders then fine. I don't have any pros or cons other than my natural bent towards doing without when in doubt. PowerReg Scheduler Startup Group C:\WINDOWS\Start Menu\Programs\StartUp\PowerReg Scheduler.exe This is malware. See http://www.pestpatrol.com/zks/pestin..._scheduler.asp AIM Registry (Per-User Run) C:\PROGRAM FILES\AIM95 \aim.exe -cnetwait.odl If you use AOL's Internet Messenger, then I'll assume you want to keep it. Otehrwise, dump it. Uninstall it using Add/Remove Programs. ScanRegistry Registry (Machine Run) C:\WINDOWS\scanregw.exe /autorun Scans the Registry at startup and makes a new backup if one does not already exist for "Today". Leave it alone. TaskMonitor Registry (Machine Run) C:\WINDOWS\taskmon.exe Can take a toll on performance, but it is responsible for keeping tabs on process usage and provides Defrag with the info it uses to "Optimize" files for faster startup and apps launching. I've almost always left it, the exception being when even that small a hit on performance was too much for the system.. SystemTray Registry (Machine Run) SysTray.Exe LoadPowerProfile Registry (Machine Run) Rundll32.exe powrprof.dll,LoadCurrentPwrScheme TCASUTIEXE Registry (Machine Run) TCAUDIAG.EXE -off Probably a 3COM Network Card analysis tool. It runs and then quits, so there's not real problem, but then it doesn't really do much useful that you can't do when you actually encounter a problem with the NIC. DXM6Patch_981116 Registry (Machine Run) C:\WINDOWS\p_981116.exe /Q:A Can't remember about this one for sure, but I'd leave it. LVComs Registry (Machine Run) C:\WINDOWS\SYSTEM\LVComS.exe Necessary for accessing your Logitech Camera. Not sure, but I *think* you can stop this one and only start it when you want to access the camera. LoadQM Registry (Machine Run) loadqm.exe See he http://support.microsoft.com/?kbid=309418 CriticalUpdate Registry (Machine Run) C:\WINDOWS\SYSTEM\wucrtupd.exe -startup Critical Updates Notification. schedules regular checks to see if there are any new Critical Updates for your system at Windows Updates. Lexmark X73 Button Monitor Registry (Machine Run) C:\PROGRA~1\LEXMAR~1\ACMonitor_X73.exe Lexmark X73 Button Manager Registry (Machine Run) C:\PROGRA~1\LEXMAR~1\AcBtnMgr_X73.exe LexStart Registry (Machine Run) Lexstart.exe LexmarkPrinTray Registry (Machine Run) PrinTray.exe All four of these are background activities that Lexmark Printer uses to give you more control, use special features, or provide feedback. I believe all of them can be dispensed with, if you don't miss whatever function they provide. I'd try disabling each alone and/or together to see if you actually miss anything. RealTray Registry (Machine Run) C:\Program Files\Real\RealPlayer\realplay.exe SYSTEMBOOTHIDEPLAYER Unless you're a Real Player fanatic, get rid of this one, preferably by finding teh Option or Preference settings that prevents it. The location and wording varies from version to version. WebInstall2 Registry (Machine Run) C:\WINDOWS\TEMP\WEBINSTALL.EXE /R Most likely a adware that accompanies ClipGenie software. Downloads ads to pop up on your system. Can be problematic. Should remove. FileFreedom_Plugin Registry (Machine Run) C:\PROGRAM FILES\FILEFREEDOM\wtm.exe Same as above. Adware. QuickTime Task Registry (Machine Run) "C:\WINDOWS\SYSTEM\QTTASK.EXE" -atboottime See the entry on Real Player. Same thing. Symantec NetDriver Monitor Registry (Machine Run) C:\PROGRA~1\SYMNET~1\SNDMON.EXE Part of Norton. I go into my feeling on Norton in my companion post. Uninstall Norton, this goes away. And good riddance. New.net Startup Registry (Machine Run) rundll32 C:\PROGRA~1\NEWDOT~1\NEWDOT~2.DLL,NewDotNetStartup -s Adware/Spyware ccApp Registry (Machine Run) "C:\Program Files\Common Files\Symantec Shared\ccApp.exe" Another part of Norton. Symantec Core LC Registry (Machine Run) C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe start More Norton. URLLSTCK.exe Registry (Machine Run) C:\Program Files\Norton Internet Security\UrlLstCk.exe Yet more Norton. LoadPowerProfile Registry (Machine Service) Rundll32.exe powrprof.dll,LoadCurrentPwrScheme Needed. Keep it. SchedulingAgent Registry (Machine Service) mstask.exe This is Task Scheduler. You should open Task Scheduler and Stop it if you don't actually have tasks running. Like Critical Updates. Otherwise, no biggy. ccEvtMgr Registry (Machine Service) "C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe" ccSetMgr Registry (Machine Service) "C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe" ScriptBlocking Registry (Machine Service) "C:\Program Files\Common Files\Symantec Shared\Script Blocking\SBServ.exe" -reg ccProxy Registry (Machine Service) C:\PROGRA~1\COMMON~1\SYMANT~1\CCPROXY.EXE SndSrvc Registry (Machine Service) C:\PROGRA~1 \COMMON~1\SYMANT~1\SNDSRVC.EXE Are we gagging on Norton yet? The above five items are yet more Norton bloat. See my companion post on Clean Boot and security suggestions. It is very likely that one or more of these were responsible for your problem. And I'm *certain* that fully half of them should be gotten rid of by changing from Norton to something else, by dumping unnecessary background apps, and by scouring your system of Adware and Spyware. Another quarter could probably be gotten rid of without your ever missing them. -- Gary S. Terhune MS MVP Shell/User |
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"John" wrote in message
... After I tried it with the Load Startup click on I tried with the autoexec click on and it rebooted as normal, so I then tried with the config click on and it rebooted as normal. The msconfig is set back to normal and the computer is booted fine - not sure how it "righted" itself but everything seems fine now. Not sure, either, but that's good to hear. Still, I'd consider my checklist in my other response here just a few minutes ago and before going online you should use MSCONFIG to disable the bad guys and much of the rest--just leaving the basics and your Norton security apps until you get your system cleaned out of malware. Many many thanks - is this your job or do you just love computers ? I use computers to make a living (graphic design and publishing), and I consult and repair them as a "paying hobby" because word-of-mouth brings needy people to my doorstep or phone with problems that need solving. Family, friends of the family, friends of friends, colleagues, etc. When I began participating in newsgroups, it was due to an intense desire to learn--I was relatively new to computers, self-taught and still learning... And I was snowed in, living in a trailer. Had lots of time on my hands. Almost my entire history of newsgroup participation has been in this very newsgroup. I don't really know why I do it, or why I do it as much as I do. Just crazy, perhaps. -- Gary S. Terhune MS MVP Shell/User http://mvp.support.microsoft.com/default.aspx |
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