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#1
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Continued problem with Slow System
On 5/25 I wrote:
"I have a problem with Windows ME. After a couple of hours of use the system slows way down. The cursor is jerky when it moves and system sounds become "echo'y". Even the clock falls way behind actual time. It acts like a resource problem but when I close all of my open applications, the available resources seem to be restored to an acceptable level without a corresponding recovery in system performance, the clock will not even catch up. I have run both scan disk and defrag. I also have an up-to- date virus checker and have specifically scanned for sasser. The problem goes away after a re-boot only to return after another couple of hours. Heavy internet usage (on line gaming or streaming audio) seem to cause this to happen more quickly. I do not believe that hardware is the problem as this is a fairly recent phenomena. Any advice?" Noel Patton was kind enough to point me towards several utilities to run to detect possible viruses/hijackers. First off, thanks everyone for all the advice. I was hopeful that we got this nailed, especially when AdAware detected some possible browser hijack attemps. However after cleaning my system the problem has not gone away. What would be my next step? |
#3
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Continued problem with Slow System
OK, what am I looking for? I don't see anything that
looks like it is grabbing and keeping resources, by and large system idle is above 95% but my PC is really dragging. There are a couple of processes (Explorer.exe and a couple of Symantec programs) that have a relatively large number of threads, but nothing that is using a lot of CPU time. -----Original Message----- What would be my next step? Download and use a process viewer which will tell you which processes are running and how much cpu time each is using, both instantaneous and cumulative. Knowing such details will then help in establishing the cause of the slow down. Suitable viewers include the old but still functional WinTop (part of the equally old Win95 Powertools available from http://www.microsoft.com/windows95/d.../contents/WUTo ys/W95KernelToy/Default.asp) through TaskInfo 2003, unfortunately no longer free, (www.iarsn.com) to SysInternals Process Explorer (www.sysinternals.com where you will also find many other useful tools and utilities). -- Mike Maltby MS-MVP bgaard wrote: On 5/25 I wrote: "I have a problem with Windows ME. After a couple of hours of use the system slows way down. The cursor is jerky when it moves and system sounds become "echo'y". Even the clock falls way behind actual time. It acts like a resource problem but when I close all of my open applications, the available resources seem to be restored to an acceptable level without a corresponding recovery in system performance, the clock will not even catch up. I have run both scan disk and defrag. I also have an up- to- date virus checker and have specifically scanned for sasser. The problem goes away after a re-boot only to return after another couple of hours. Heavy internet usage (on line gaming or streaming audio) seem to cause this to happen more quickly. I do not believe that hardware is the problem as this is a fairly recent phenomena. Any advice?" Noel Patton was kind enough to point me towards several utilities to run to detect possible viruses/hijackers. First off, thanks everyone for all the advice. I was hopeful that we got this nailed, especially when AdAware detected some possible browser hijack attemps. However after cleaning my system the problem has not gone away. What would be my next step? . |
#4
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Continued problem with Slow System
OK, what am I looking for?
I thought you were looking for what was causing you your problems. :-) Next time your system "slows down" and "drags" check what is using the cpu cycles at the time or perhaps even post details of exactly what you are doing at the time. -- Mike Maltby MS-MVP bgaard wrote: OK, what am I looking for? I don't see anything that looks like it is grabbing and keeping resources, by and large system idle is above 95% but my PC is really dragging. There are a couple of processes (Explorer.exe and a couple of Symantec programs) that have a relatively large number of threads, but nothing that is using a lot of CPU time. |
#5
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Continued problem with Slow System
Sorry, I wasn't clear. What I reported above is what I
saw when my system slowed down. My clock was an hour behind, cursor movement was jerky, everything was slow and Wintop indicated that the CPU was 95% idle. I had 1 or 2 browser windows open at any given time, a word document, and outlook express. My son encounters the same problem when he plays on-line games (Warcraft). Shutting all of the applications down does not improve performance - once this behavior starts it continues until I reboot. -----Original Message----- OK, what am I looking for? I thought you were looking for what was causing you your problems. :-) Next time your system "slows down" and "drags" check what is using the cpu cycles at the time or perhaps even post details of exactly what you are doing at the time. -- Mike Maltby MS-MVP bgaard wrote: OK, what am I looking for? I don't see anything that looks like it is grabbing and keeping resources, by and large system idle is above 95% but my PC is really dragging. There are a couple of processes (Explorer.exe and a couple of Symantec programs) that have a relatively large number of threads, but nothing that is using a lot of CPU time. . |
#6
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Continued problem with Slow System
If your clock is an hour slow and it was correct when you booted your system
then you have an application running that is stealing clock cycles and this same application could be what is causing you to have problems with your mouse. As I said perhaps you should think about posting details of the applications you have running on your PC when this happens. -- Mike Maltby MS-MVP bgaard wrote: Sorry, I wasn't clear. What I reported above is what I saw when my system slowed down. My clock was an hour behind, cursor movement was jerky, everything was slow and Wintop indicated that the CPU was 95% idle. I had 1 or 2 browser windows open at any given time, a word document, and outlook express. My son encounters the same problem when he plays on-line games (Warcraft). Shutting all of the applications down does not improve performance - once this behavior starts it continues until I reboot. |
#7
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Continued problem with Slow System
Booted system and verified clock was set to current
correct time. Ran AdAware and Spybot to verify system was clean (it was). Worked for about an hour, had Outlook Express, several Word documents (no more that 2 at any given time, closed when done working), and two Internet Explorer windows (one for general browsing, one for streaming audio) open. After about an hour, I noticed that my system clock had lost 8 minutes. My cursor was jerky and system sounds were echoing. I closed all open applications and checked system resources. System properties indicated 512 MB of RAM available and system resources were 61% free. WinTop indicated the following 27 programs: Idle KERNAL32.DLL MSGSRV.EXE SPOOL32.EXE MPREXE.EXE MSTASK.EXE CCEVTRMRG.EXE (Firewall/Virus scanner) NISUM. EXE (Firewall/Virus scanner) CCPXYSVC. EXE (Firewall/Virus scanner) mmtask.tsk STMGR.EXE DEVLDR16.EXE EXPLORER.EXE TASKMON.EXE SYSTRAY.EXE WMIEXE.EXE DDHELP.EXE LOADQM.EXE CCAPP. EXE (Firewall/Virus scanner) AHQTB.EXE WKCALREM.EXE WMENCAGT.EXE WINTOP.EXE PSTORES.EXE TAPISRV.EXE WEBSHOTSTRAY.EXE (screensaver) RUNDLL32.EXE The Idle process had used about 1 hour of CPU time, DEVLDR16 had used about 1 minute of CPU time and Explorer had used about 4 Minutes CPU time (Cumulative). Idle was consistently using 95% or more of the CPU except for brief intervals (a second or so). Nothing else was using significant CPU time. The close program dialogue box indicated the following 10 programs: WinTop Explorer Ccapp Webshotstray Loadqm Wmencagt Wkcalrem Devldr16 Systray Ahqtb I then walked away from me PC and left it alone for an hour (67 Minutes actual). No applications were running during this time except WinTop, my screensaver (Webshots), and my Firewall/Virus Scanner). When I returned, I noticed that my system clock had lost an additional 26 minutes and was now 34 minutes slow. System properties indicated 512 MB of RAM available and system resources were still 61% free. WinTop indicated that 26 programs were running, PSTORES.EXE was no longer on the list, the balance matched the list from above. The Idle process had used about 1 hour and 42 minutes of CPU time, DEVLDR16 and Explorer remained at about 1 Minute and 4 Minutes respectively. Idle continued to use 95% or more of the CPU except for brief intervals (a second or so). The close program dialogue box indicated the same 10 programs. Can anyone tell me what is going on here? -----Original Message----- If your clock is an hour slow and it was correct when you booted your system then you have an application running that is stealing clock cycles and this same application could be what is causing you to have problems with your mouse. As I said perhaps you should think about posting details of the applications you have running on your PC when this happens. -- Mike Maltby MS-MVP bgaard wrote: Sorry, I wasn't clear. What I reported above is what I saw when my system slowed down. My clock was an hour behind, cursor movement was jerky, everything was slow and Wintop indicated that the CPU was 95% idle. I had 1 or 2 browser windows open at any given time, a word document, and outlook express. My son encounters the same problem when he plays on-line games (Warcraft). Shutting all of the applications down does not improve performance - once this behavior starts it continues until I reboot. . |
#8
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Continued problem with Slow System
The first place I'd be looking is at your screensaver (Webshotstray) as this
could be what is stealing clock cycles. I'm also not clear as to why you have the Windows Media Encoder (Wmencagt) loaded and running all of the time and this is something I would disable and only run when required. Personally I'd also be looking to dump the Symantec malware you have running and look for an alternative less operating system hostile firewall but then again that's very much a personal opinion and I don't think that this is the cause of your problems but can't discount it without further testing. So how to proceed? You are going to have to run your system with each of these various applications disabled in turn until you find the once that is causing you your problems. -- Mike Maltby MS-MVP bgaard wrote: Booted system and verified clock was set to current correct time. Ran AdAware and Spybot to verify system was clean (it was). Worked for about an hour, had Outlook Express, several Word documents (no more that 2 at any given time, closed when done working), and two Internet Explorer windows (one for general browsing, one for streaming audio) open. After about an hour, I noticed that my system clock had lost 8 minutes. My cursor was jerky and system sounds were echoing. I closed all open applications and checked system resources. System properties indicated 512 MB of RAM available and system resources were 61% free. WinTop indicated the following 27 programs: Idle KERNAL32.DLL MSGSRV.EXE SPOOL32.EXE MPREXE.EXE MSTASK.EXE CCEVTRMRG.EXE (Firewall/Virus scanner) NISUM. EXE (Firewall/Virus scanner) CCPXYSVC. EXE (Firewall/Virus scanner) mmtask.tsk STMGR.EXE DEVLDR16.EXE EXPLORER.EXE TASKMON.EXE SYSTRAY.EXE WMIEXE.EXE DDHELP.EXE LOADQM.EXE CCAPP. EXE (Firewall/Virus scanner) AHQTB.EXE WKCALREM.EXE WMENCAGT.EXE WINTOP.EXE PSTORES.EXE TAPISRV.EXE WEBSHOTSTRAY.EXE (screensaver) RUNDLL32.EXE The Idle process had used about 1 hour of CPU time, DEVLDR16 had used about 1 minute of CPU time and Explorer had used about 4 Minutes CPU time (Cumulative). Idle was consistently using 95% or more of the CPU except for brief intervals (a second or so). Nothing else was using significant CPU time. The close program dialogue box indicated the following 10 programs: WinTop Explorer Ccapp Webshotstray Loadqm Wmencagt Wkcalrem Devldr16 Systray Ahqtb I then walked away from me PC and left it alone for an hour (67 Minutes actual). No applications were running during this time except WinTop, my screensaver (Webshots), and my Firewall/Virus Scanner). When I returned, I noticed that my system clock had lost an additional 26 minutes and was now 34 minutes slow. System properties indicated 512 MB of RAM available and system resources were still 61% free. WinTop indicated that 26 programs were running, PSTORES.EXE was no longer on the list, the balance matched the list from above. The Idle process had used about 1 hour and 42 minutes of CPU time, DEVLDR16 and Explorer remained at about 1 Minute and 4 Minutes respectively. Idle continued to use 95% or more of the CPU except for brief intervals (a second or so). The close program dialogue box indicated the same 10 programs. Can anyone tell me what is going on here? -----Original Message----- If your clock is an hour slow and it was correct when you booted your system then you have an application running that is stealing clock cycles and this same application could be what is causing you to have problems with your mouse. As I said perhaps you should think about posting details of the applications you have running on your PC when this happens. -- Mike Maltby MS-MVP bgaard wrote: Sorry, I wasn't clear. What I reported above is what I saw when my system slowed down. My clock was an hour behind, cursor movement was jerky, everything was slow and Wintop indicated that the CPU was 95% idle. I had 1 or 2 browser windows open at any given time, a word document, and outlook express. My son encounters the same problem when he plays on-line games (Warcraft). Shutting all of the applications down does not improve performance - once this behavior starts it continues until I reboot. . |
#9
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I read something about a memory leak recently could that be your problem?
I always have media encoder thingy running too, should I not have? Quote:
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#10
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In his earlier post to you, Mike M wrote," I'm also not clear as to why
you have the Windows Media Encoder (Wmencagt) loaded and running all of the time and this is something I would disable and only run when required. " What part of this do you not understand? There is only one known memory leak, involving ATM services, under WinME, which is almost not certainly your problem. -- Jack E. Martinelli 2002-05 MS MVP for Shell/User / DTS Help us help you: http://www.dts-L.org/goodpost.htm http://www.microsoft.com/athome/secu...t/default.aspx Your cooperation is very appreciated. ------ "PSYCHOPIXIE" wrote in message ... I read something about a memory leak recently could that be your problem? I always have media encoder thingy running too, should I not have? Mike M Wrote: The first place I'd be looking is at your screensaver (Webshotstray) as this could be what is stealing clock cycles. I'm also not clear as to why you have the Windows Media Encoder (Wmencagt) loaded and running all of the time and this is something I would disable and only run when required. Personally I'd also be looking to dump the Symantec malware you have running and look for an alternative less operating system hostile firewall but then again that's very much a personal opinion and I don't think that this is the cause of your problems but can't discount it without further testing. So how to proceed? You are going to have to run your system with each of these various applications disabled in turn until you find the once that is causing you your problems. -- Mike Maltby MS-MVP SNIP |
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