Using Help Troubleshooter I end up with a blank window

You have helped me immensely. I just wasn't aware of how
to use Dr. Watson By doing my homework and simply reading
what Microsoft provides on the subject I now know the
purpose of Dr. Watson and how to use it. BUT...the reason
I originally went to Dr. Watson was in regard to another
problem on which I can possibly impose on you to provide
me some G2. Here is a description of the problem.

I go to Start/Help/Monitors/troubleshooting. From the
popup menu I select "display troubleshooter" and then
check "I can't run full-screen MS-DOS programs on my
secondary monitor" and then click on "next". A blank
window appears.

I am only concerned that a blank window appears as I have
already solved by monitor problem. By the way, the same
blank window appears for any other similar "display
troubleshooter" procedure such as that involving sound.

Your help is greatly appreciated.

Did you recently install a security update?

If so, get the TS work around fix at:
http://mvps.org/PracticallyNerded/SoftFixes.htm

If not, do a find on your hard drive for: tshoot.inf If it is not found,
open Explorer and on the toolbar click, View, Folder Options and View tab.
Mark the box, Show all files. Do the find again. When found, right click
the file and select install.


--
Regards

Ron Badour, MS MVP for W98
Tips: http://home.satx.rr.com/badour
Knowledge Base Info:
http://support.microsoft.com/default.aspx?pr=kbinfo

"bencerr" wrote in message
...
You have helped me immensely. I just wasn't aware of how
to use Dr. Watson By doing my homework and simply reading
what Microsoft provides on the subject I now know the
purpose of Dr. Watson and how to use it. BUT...the reason
I originally went to Dr. Watson was in regard to another
problem on which I can possibly impose on you to provide
me some G2. Here is a description of the problem.

I go to Start/Help/Monitors/troubleshooting. From the
popup menu I select "display troubleshooter" and then
check "I can't run full-screen MS-DOS programs on my
secondary monitor" and then click on "next". A blank
window appears.

I am only concerned that a blank window appears as I have
already solved by monitor problem. By the way, the same
blank window appears for any other similar "display
troubleshooter" procedure such as that involving sound.

Your help is greatly appreciated.

Thanks much Ron,

I did the find on tshoot.inf and did the install but the
same problem still occurs using Windows Help. However,
downloading the TS from the referred website has provided
me the full use of the Troubleshooter using the shortcut
on my desktop. Hence, despite the obviously inherent
problem, the TS patch seems to solve it by way of an end
run.

I sincerely thank you for your help.

Ben Cerruti

-----Original Message-----
Did you recently install a security update?

If so, get the TS work around fix at:
http://mvps.org/PracticallyNerded/SoftFixes.htm

If not, do a find on your hard drive for: tshoot.inf
If it is not found,
open Explorer and on the toolbar click, View, Folder
Options and View tab.
Mark the box, Show all files. Do the find again. When
found, right click
the file and select install.


--
Regards

Ron Badour, MS MVP for W98
Tips: http://home.satx.rr.com/badour
Knowledge Base Info:
http://support.microsoft.com/default.aspx?pr=kbinfo

"bencerr" wrote in
message
...
You have helped me immensely. I just wasn't aware of
how
to use Dr. Watson By doing my homework and simply
reading
what Microsoft provides on the subject I now know the
purpose of Dr. Watson and how to use it. BUT...the
reason
I originally went to Dr. Watson was in regard to another
problem on which I can possibly impose on you to provide
me some G2. Here is a description of the problem.

I go to Start/Help/Monitors/troubleshooting. From the
popup menu I select "display troubleshooter" and then
check "I can't run full-screen MS-DOS programs on my
secondary monitor" and then click on "next". A blank
window appears.

I am only concerned that a blank window appears as I
have
already solved by monitor problem. By the way, the same
blank window appears for any other similar "display
troubleshooter" procedure such as that involving sound.

Your help is greatly appreciated.




.