Start/Shutdown fails

Unable to restart or shutdown my Compaq5012US using the Start-restart or
shutdown keys. It attempts but locks up on a blank screen. Have to shut
down/restart using the power on/off button.

How long has this been happening? What changes did you make to your
system around the time that this problem began? Have you tried reversing
those changes perhaps by using system restore to roll your system back to
a checkpoint created before this problem started?

Tracking down shutdown and power-off problems (they differ) can be
somewhat difficult but may I suggest that you start by having a look at MS
KB 273746 - "How to Troubleshoot Windows Me Shutdown Problems"
(http://support.microsoft.com?kbid=273746) and then move on to Jim
Eshelman's pages at http://aumha.org/win4/a/shutdown.htm and
http://aumha.org/win4/a/shtdwnme.htm which cover this topic. Hopefully
you will find advice there that will help your resolve your problem.
--
Mike Maltby



wrote:

Unable to restart or shutdown my Compaq5012US using the Start-restart
or shutdown keys. It attempts but locks up on a blank screen. Have
to shut down/restart using the power on/off button.