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#1
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Audio problem and Troubleshooter problem
When it rains, it pours.
Seemingly out of the blue, my computer can no longer play audio. This includes sound from audio and audio/video files of all types, either from the internet or from hard drive, and also audio CDs. In an effort to try and pinpoint the problem, I typed in "troubleshooter" in 98SE Help and got a variety of troubleshooters for various problems. But none of them work - when you select a radio button and click Next, you get a blank page, or, rarely, an error message. In the case of one of the modem troubleshooters the error message reads: Line 23 Char 1 Error Object doesn't support this property or method 'parent.t1.ApgtsX21.Run Query' Code 0 URL: Do you want to continue running scripts on this page? (The "no sound" audio troubleshooter yielded a blank page) I suppose the logical order for problem solving here would be to get the troubleshooter working again and then see if it comes up with anything for the lack of audio, but at this point any advice on any of the above is most welcome. Note: After some trepidation, because the accompanying warnings concerning the impairment of Help files in certain situations was not clear, I installed the most recent critical update. Don't know if that has anything to do with this, but I thought it was worth mentioning just in case. |
#2
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Two or more separate Windows Update criticals took your Troubleshooters
away, for security reasons. http://support.microsoft.com/default...;en-us;Q188867 Troubleshooting Windows 98 Startup Problems. This article contains a link to what it says is the equivalent of the Windows Help Troubleshooters... http://support.microsoft.com/support/windows/tshoot That's it. But, here is how to get them back when offline... First, "START, Find, F&F, Tshoot.inf"; R-Clk it & select "Install". If you still don't have the Troubleshooters... (1) "START, Run, RegEdit" (2) Navigate to HKEY_LOCAL_MACHINE\Software\Microsoft\Internet Explorer\ActiveX Compatibility\{4B106874-DD36-11D0-8B44-00A024DD9EFF} Compatibility Flags 0x00000400 (1024) Dword value 400 by (a) Clicking plus signs, beginning with "HKEY_LOCAL_MACHINE", (b) & ending with "ActiveX Compatibility". (c) Finally, click "{4B106874-DD36-11D0-8B44-00A024DD9EFF}" itself in the left pane. (d) Now, you see "Compatibility Flags 0x00000400 (1024)" in the right pane. (e) "Registry menu, Export Registry file". This will create a ".reg" file of the entire Key that is open... all the items in the right pane & all sub-keys in the left pane (if there is a plus sign). Give it a name & location of your choosing, even to the Desktop or My Documents. Then, to undo the following, you will be able to simply click that file, to Merge it's contents back into the Registry. Actually-- name that one "NoTrouble.reg". It will look like... ....Start..... REGEDIT4 [HKEY_LOCAL_MACHINE\Software\Microsoft\Internet Explorer\ActiveX Compatibility\{4B106874-DD36-11D0-8B44-00A024DD9EFF}] "Compatibility Flags"=dword:00000400 ....End....... (f) Close RegEdit. You now have an "undo" .reg, named "NoTrouble.reg". (g) Make a copy of it called "Trouble.reg". (h) Open "Trouble.reg" in Notepad. Change the "dword" to look as follows... all zeros... ....Start..of "Trouble.reg"... REGEDIT4 [HKEY_LOCAL_MACHINE\Software\Microsoft\Internet Explorer\ActiveX Compatibility\{4B106874-DD36-11D0-8B44-00A024DD9EFF}] "Compatibility Flags"=dword:00000000 ....End....... CAREFUL: That "HKEY" is one line, with TWO spaces only. One between "Internet Explorer", & the other between "ActiveX Compatibility". Make sure it looks that way in Notepad, before you click to Save. Also, you must have an empty line at bottom. Now, "Trouble.reg" gives you the Troubleshooters. "NoTrouble.reg" will give you security by taking them away. Remember to undo it, after you are done looking at the Troubleshooters. (2) By default, when a ".reg" is clicked, it will Merge into the Registry. To alter the default behavior: "START, Settings, Folder Options, File Types tab". Scroll to & click "Registration Entries", click the "Edit" button, select "edit" in the window & click the "Set Default" button. Now, when you click a ".reg" file, it will open in Notepad for examination. To merge it into the Registry, R-Clk it & select "Merge". -- Thanks or Good Luck, There may be humor in this post, and, Naturally, you will not sue, should things get worse after this, PCR "Roger Fink" wrote in message ... | When it rains, it pours. | | Seemingly out of the blue, my computer can no longer play audio. This | includes sound from audio and audio/video files of all types, either from | the internet or from hard drive, and also audio CDs. | | In an effort to try and pinpoint the problem, I typed in "troubleshooter" in | 98SE Help and got a variety of troubleshooters for various problems. But | none of them work - when you select a radio button and click Next, you get a | blank page, or, rarely, an error message. In the case of one of the modem | troubleshooters the error message reads: | | Line 23 | Char 1 | Error Object doesn't support this property or method | 'parent.t1.ApgtsX21.Run Query' | Code 0 | URL: | Do you want to continue running scripts on this page? | | (The "no sound" audio troubleshooter yielded a blank page) | | I suppose the logical order for problem solving here would be to get the | troubleshooter working again and then see if it comes up with anything for | the lack of audio, but at this point any advice on any of the above is most | welcome. | | Note: After some trepidation, because the accompanying warnings concerning | the impairment of Help files in certain situations was not clear, I | installed the most recent critical update. Don't know if that has anything | to do with this, but I thought it was worth mentioning just in case. | | | |
#3
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Thanks, PCR. At 2:30 in the morning this is a little more than I can deal
with right now. Before I look at it again tomorrow, could you post the update numbers and perhaps give your opinion on just how bad it would be to uninstall those updates as an alternative means of dealing with this (and whether that would fix the problem)? What a mess. PCR wrote: Two or more separate Windows Update criticals took your Troubleshooters away, for security reasons. http://support.microsoft.com/default...;en-us;Q188867 Troubleshooting Windows 98 Startup Problems. This article contains a link to what it says is the equivalent of the Windows Help Troubleshooters... http://support.microsoft.com/support/windows/tshoot That's it. But, here is how to get them back when offline... First, "START, Find, F&F, Tshoot.inf"; R-Clk it & select "Install". If you still don't have the Troubleshooters... (1) "START, Run, RegEdit" (2) Navigate to HKEY_LOCAL_MACHINE\Software\Microsoft\Internet Explorer\ActiveX Compatibility\{4B106874-DD36-11D0-8B44-00A024DD9EFF} Compatibility Flags 0x00000400 (1024) Dword value 400 by (a) Clicking plus signs, beginning with "HKEY_LOCAL_MACHINE", (b) & ending with "ActiveX Compatibility". (c) Finally, click "{4B106874-DD36-11D0-8B44-00A024DD9EFF}" itself in the left pane. (d) Now, you see "Compatibility Flags 0x00000400 (1024)" in the right pane. (e) "Registry menu, Export Registry file". This will create a ".reg" file of the entire Key that is open... all the items in the right pane & all sub-keys in the left pane (if there is a plus sign). Give it a name & location of your choosing, even to the Desktop or My Documents. Then, to undo the following, you will be able to simply click that file, to Merge it's contents back into the Registry. Actually-- name that one "NoTrouble.reg". It will look like... ...Start..... REGEDIT4 [HKEY_LOCAL_MACHINE\Software\Microsoft\Internet Explorer\ActiveX Compatibility\{4B106874-DD36-11D0-8B44-00A024DD9EFF}] "Compatibility Flags"=dword:00000400 ...End....... (f) Close RegEdit. You now have an "undo" .reg, named "NoTrouble.reg". (g) Make a copy of it called "Trouble.reg". (h) Open "Trouble.reg" in Notepad. Change the "dword" to look as follows... all zeros... ...Start..of "Trouble.reg"... REGEDIT4 [HKEY_LOCAL_MACHINE\Software\Microsoft\Internet Explorer\ActiveX Compatibility\{4B106874-DD36-11D0-8B44-00A024DD9EFF}] "Compatibility Flags"=dword:00000000 ...End....... CAREFUL: That "HKEY" is one line, with TWO spaces only. One between "Internet Explorer", & the other between "ActiveX Compatibility". Make sure it looks that way in Notepad, before you click to Save. Also, you must have an empty line at bottom. Now, "Trouble.reg" gives you the Troubleshooters. "NoTrouble.reg" will give you security by taking them away. Remember to undo it, after you are done looking at the Troubleshooters. (2) By default, when a ".reg" is clicked, it will Merge into the Registry. To alter the default behavior: "START, Settings, Folder Options, File Types tab". Scroll to & click "Registration Entries", click the "Edit" button, select "edit" in the window & click the "Set Default" button. Now, when you click a ".reg" file, it will open in Notepad for examination. To merge it into the Registry, R-Clk it & select "Merge". When it rains, it pours. Seemingly out of the blue, my computer can no longer play audio. This includes sound from audio and audio/video files of all types, either from the internet or from hard drive, and also audio CDs. In an effort to try and pinpoint the problem, I typed in "troubleshooter" in 98SE Help and got a variety of troubleshooters for various problems. But none of them work - when you select a radio button and click Next, you get a blank page, or, rarely, an error message. In the case of one of the modem troubleshooters the error message reads: Line 23 Char 1 Error Object doesn't support this property or method 'parent.t1.ApgtsX21.Run Query' Code 0 URL: Do you want to continue running scripts on this page? (The "no sound" audio troubleshooter yielded a blank page) I suppose the logical order for problem solving here would be to get the troubleshooter working again and then see if it comes up with anything for the lack of audio, but at this point any advice on any of the above is most welcome. Note: After some trepidation, because the accompanying warnings concerning the impairment of Help files in certain situations was not clear, I installed the most recent critical update. Don't know if that has anything to do with this, but I thought it was worth mentioning just in case. |
#4
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They are critical security updates, and removing them would be a very bad idea.
Besides, there is no need to remove them. The workarounds are designed to avoid that. There are two different fixes, depending on the Windows updates you have installed. The original fix for the older update was this: First, click Start Settings Folder Options View tab, and click to enable "Show All Files" and click OK. Click Start Find File or Folders, and search the C:\ drive for a file named Tshoot.inf...it should be found in the \Windows\Inf folder. Right-click Tshoot.inf and click Install on the menu that appears. If the latest cumulative patch for Internet Explorer is installed, there is only a workaround. See he http://home.comcast.net/~bascon58/98Help.htm and http://mvps.org/PracticallyNerded/SoftFixes.htm your other error when using the Help, see he "Cannot Open the File: Mk:@MSITStore" Err Msg When Opening Help http://support.microsoft.com/?kbid=312456 Please give more detail on your audio problem. Do NO sounds whatsoever play....system sounds, midi files, audio CDs, mp3 files? What does it show in Device Manager under 'Sound,video and Game Controllers'? And what does it show in Control Panel Multimedia? -- Glen Ventura, MS MVP Shell/User, A+ http://dts-l.org/goodpost.htm "Roger Fink" wrote in message ... Thanks, PCR. At 2:30 in the morning this is a little more than I can deal with right now. Before I look at it again tomorrow, could you post the update numbers and perhaps give your opinion on just how bad it would be to uninstall those updates as an alternative means of dealing with this (and whether that would fix the problem)? What a mess. PCR wrote: Two or more separate Windows Update criticals took your Troubleshooters away, for security reasons. http://support.microsoft.com/default...;en-us;Q188867 Troubleshooting Windows 98 Startup Problems. This article contains a link to what it says is the equivalent of the Windows Help Troubleshooters... http://support.microsoft.com/support/windows/tshoot That's it. But, here is how to get them back when offline... First, "START, Find, F&F, Tshoot.inf"; R-Clk it & select "Install". If you still don't have the Troubleshooters... (1) "START, Run, RegEdit" (2) Navigate to HKEY_LOCAL_MACHINE\Software\Microsoft\Internet Explorer\ActiveX Compatibility\{4B106874-DD36-11D0-8B44-00A024DD9EFF} Compatibility Flags 0x00000400 (1024) Dword value 400 by (a) Clicking plus signs, beginning with "HKEY_LOCAL_MACHINE", (b) & ending with "ActiveX Compatibility". (c) Finally, click "{4B106874-DD36-11D0-8B44-00A024DD9EFF}" itself in the left pane. (d) Now, you see "Compatibility Flags 0x00000400 (1024)" in the right pane. (e) "Registry menu, Export Registry file". This will create a ".reg" file of the entire Key that is open... all the items in the right pane & all sub-keys in the left pane (if there is a plus sign). Give it a name & location of your choosing, even to the Desktop or My Documents. Then, to undo the following, you will be able to simply click that file, to Merge it's contents back into the Registry. Actually-- name that one "NoTrouble.reg". It will look like... ...Start..... REGEDIT4 [HKEY_LOCAL_MACHINE\Software\Microsoft\Internet Explorer\ActiveX Compatibility\{4B106874-DD36-11D0-8B44-00A024DD9EFF}] "Compatibility Flags"=dword:00000400 ...End....... (f) Close RegEdit. You now have an "undo" .reg, named "NoTrouble.reg". (g) Make a copy of it called "Trouble.reg". (h) Open "Trouble.reg" in Notepad. Change the "dword" to look as follows... all zeros... ...Start..of "Trouble.reg"... REGEDIT4 [HKEY_LOCAL_MACHINE\Software\Microsoft\Internet Explorer\ActiveX Compatibility\{4B106874-DD36-11D0-8B44-00A024DD9EFF}] "Compatibility Flags"=dword:00000000 ...End....... CAREFUL: That "HKEY" is one line, with TWO spaces only. One between "Internet Explorer", & the other between "ActiveX Compatibility". Make sure it looks that way in Notepad, before you click to Save. Also, you must have an empty line at bottom. Now, "Trouble.reg" gives you the Troubleshooters. "NoTrouble.reg" will give you security by taking them away. Remember to undo it, after you are done looking at the Troubleshooters. (2) By default, when a ".reg" is clicked, it will Merge into the Registry. To alter the default behavior: "START, Settings, Folder Options, File Types tab". Scroll to & click "Registration Entries", click the "Edit" button, select "edit" in the window & click the "Set Default" button. Now, when you click a ".reg" file, it will open in Notepad for examination. To merge it into the Registry, R-Clk it & select "Merge". When it rains, it pours. Seemingly out of the blue, my computer can no longer play audio. This includes sound from audio and audio/video files of all types, either from the internet or from hard drive, and also audio CDs. In an effort to try and pinpoint the problem, I typed in "troubleshooter" in 98SE Help and got a variety of troubleshooters for various problems. But none of them work - when you select a radio button and click Next, you get a blank page, or, rarely, an error message. In the case of one of the modem troubleshooters the error message reads: Line 23 Char 1 Error Object doesn't support this property or method 'parent.t1.ApgtsX21.Run Query' Code 0 URL: Do you want to continue running scripts on this page? (The "no sound" audio troubleshooter yielded a blank page) I suppose the logical order for problem solving here would be to get the troubleshooter working again and then see if it comes up with anything for the lack of audio, but at this point any advice on any of the above is most welcome. Note: After some trepidation, because the accompanying warnings concerning the impairment of Help files in certain situations was not clear, I installed the most recent critical update. Don't know if that has anything to do with this, but I thought it was worth mentioning just in case. |
#5
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You are welcome. As Glee says, it is each cumulative IE update (which
replaces the prior) that is removing those Troubleshooters. Best keep the latest cumulative, & just use one of the workarounds. -- Thanks or Good Luck, There may be humor in this post, and, Naturally, you will not sue, should things get worse after this, PCR "Roger Fink" wrote in message ... | Thanks, PCR. At 2:30 in the morning this is a little more than I can deal | with right now. Before I look at it again tomorrow, could you post the | update numbers and perhaps give your opinion on just how bad it would be to | uninstall those updates as an alternative means of dealing with this (and | whether that would fix the problem)? What a mess. | | PCR wrote: | Two or more separate Windows Update criticals took your | Troubleshooters away, for security reasons. | | http://support.microsoft.com/default...;en-us;Q188867 | Troubleshooting Windows 98 Startup Problems. This article contains a | link to what it says is the equivalent of the Windows Help | Troubleshooters... | http://support.microsoft.com/support/windows/tshoot | That's it. But, here is how to get them back when offline... | | First, "START, Find, F&F, Tshoot.inf"; R-Clk it & select "Install". If | you still don't have the Troubleshooters... | | (1) "START, Run, RegEdit" | (2) Navigate to | | HKEY_LOCAL_MACHINE\Software\Microsoft\Internet Explorer\ActiveX | Compatibility\{4B106874-DD36-11D0-8B44-00A024DD9EFF} | | Compatibility Flags 0x00000400 (1024) Dword value 400 | | by | (a) Clicking plus signs, beginning with "HKEY_LOCAL_MACHINE", | (b) & ending with "ActiveX Compatibility". | (c) Finally, click "{4B106874-DD36-11D0-8B44-00A024DD9EFF}" itself in | the left pane. | (d) Now, you see "Compatibility Flags 0x00000400 (1024)" in the | right pane. | (e) "Registry menu, Export Registry file". | | This will create a ".reg" file of the entire Key that is open... | all the items in the right pane & all sub-keys in the left pane (if | there is a plus sign). Give it a name & location of your choosing, | even to the Desktop or My Documents. Then, to undo the following, you | will be able to simply click that file, to Merge it's contents back | into the Registry. | | Actually-- name that one "NoTrouble.reg". It will look like... | | ...Start..... | REGEDIT4 | | [HKEY_LOCAL_MACHINE\Software\Microsoft\Internet Explorer\ActiveX | Compatibility\{4B106874-DD36-11D0-8B44-00A024DD9EFF}] | "Compatibility Flags"=dword:00000400 | | ...End....... | | (f) Close RegEdit. You now have an "undo" .reg, named "NoTrouble.reg". | (g) Make a copy of it called "Trouble.reg". | (h) Open "Trouble.reg" in Notepad. Change the "dword" to look as | follows... all zeros... | | ...Start..of "Trouble.reg"... | REGEDIT4 | | [HKEY_LOCAL_MACHINE\Software\Microsoft\Internet Explorer\ActiveX | Compatibility\{4B106874-DD36-11D0-8B44-00A024DD9EFF}] | "Compatibility Flags"=dword:00000000 | | ...End....... | | CAREFUL: That "HKEY" is one line, with TWO spaces only. One between | "Internet Explorer", & the other between "ActiveX Compatibility". Make | sure it looks that way in Notepad, before you click to Save. Also, you | must have an empty line at bottom. | | Now, "Trouble.reg" gives you the Troubleshooters. "NoTrouble.reg" will | give you security by taking them away. Remember to undo it, after you | are done looking at the Troubleshooters. | | | (2) By default, when a ".reg" is clicked, it will Merge into the | Registry. To alter the default behavior: "START, Settings, Folder | Options, File Types tab". Scroll to & click "Registration Entries", | click the "Edit" button, select "edit" in the window & click the "Set | Default" button. Now, when you click a ".reg" file, it will open in | Notepad for examination. To merge it into the Registry, R-Clk it & | select "Merge". | | | When it rains, it pours. | | Seemingly out of the blue, my computer can no longer play audio. This | includes sound from audio and audio/video files of all types, either | from the internet or from hard drive, and also audio CDs. | | In an effort to try and pinpoint the problem, I typed in | "troubleshooter" in 98SE Help and got a variety of troubleshooters | for various problems. But none of them work - when you select a | radio button and click Next, you get a blank page, or, rarely, an | error message. In the case of one of the modem troubleshooters the | error message reads: | | Line 23 | Char 1 | Error Object doesn't support this property or method | 'parent.t1.ApgtsX21.Run Query' | Code 0 | URL: | | Do you want to continue running scripts on this page? | | (The "no sound" audio troubleshooter yielded a blank page) | | I suppose the logical order for problem solving here would be to get | the troubleshooter working again and then see if it comes up with | anything for the lack of audio, but at this point any advice on any | of the above is most welcome. | | Note: After some trepidation, because the accompanying warnings | concerning the impairment of Help files in certain situations was | not clear, I installed the most recent critical update. Don't know | if that has anything to do with this, but I thought it was worth | mentioning just in case. | | |
#6
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This concerns the 'no audio' portion of my problems. At least for now. I was
able to restore all of the audio capability by using Fix-It's version of scanreg /restore ("System Saver"). However now Norton Live Update isn't working and I've been able to verify that it was the restore that disabled it (I reverted back to today's first boot with GoBack and LU was fine). With Fix-It you get to check off the boxes shown in the image before you apply the command. I checked off all of them. So my question is, is there likely a box or boxes I can avoid checking off so that I'll still get my audio back without losing Live Update? I realize there may not be first-hand familiarity with the program but I wouldn't be reticent about offering advice - remember, with GoBack I can revert if it doesn't work out. This may not be the MVP preferred method of troubleshooting the audio problem but, apart from the LU situation, it worked, and I'm hoping you'll work with me on it. PCR wrote: You are welcome. As Glee says, it is each cumulative IE update (which replaces the prior) that is removing those Troubleshooters. Best keep the latest cumulative, & just use one of the workarounds. Thanks, PCR. At 2:30 in the morning this is a little more than I can deal with right now. Before I look at it again tomorrow, could you post the update numbers and perhaps give your opinion on just how bad it would be to uninstall those updates as an alternative means of dealing with this (and whether that would fix the problem)? What a mess. PCR wrote: Two or more separate Windows Update criticals took your Troubleshooters away, for security reasons. http://support.microsoft.com/default...;en-us;Q188867 Troubleshooting Windows 98 Startup Problems. This article contains a link to what it says is the equivalent of the Windows Help Troubleshooters... http://support.microsoft.com/support/windows/tshoot That's it. But, here is how to get them back when offline... First, "START, Find, F&F, Tshoot.inf"; R-Clk it & select "Install". If you still don't have the Troubleshooters... (1) "START, Run, RegEdit" (2) Navigate to HKEY_LOCAL_MACHINE\Software\Microsoft\Internet Explorer\ActiveX Compatibility\{4B106874-DD36-11D0-8B44-00A024DD9EFF} Compatibility Flags 0x00000400 (1024) Dword value 400 by (a) Clicking plus signs, beginning with "HKEY_LOCAL_MACHINE", (b) & ending with "ActiveX Compatibility". (c) Finally, click "{4B106874-DD36-11D0-8B44-00A024DD9EFF}" itself in the left pane. (d) Now, you see "Compatibility Flags 0x00000400 (1024)" in the right pane. (e) "Registry menu, Export Registry file". This will create a ".reg" file of the entire Key that is open... all the items in the right pane & all sub-keys in the left pane (if there is a plus sign). Give it a name & location of your choosing, even to the Desktop or My Documents. Then, to undo the following, you will be able to simply click that file, to Merge it's contents back into the Registry. Actually-- name that one "NoTrouble.reg". It will look like... ...Start..... REGEDIT4 [HKEY_LOCAL_MACHINE\Software\Microsoft\Internet Explorer\ActiveX Compatibility\{4B106874-DD36-11D0-8B44-00A024DD9EFF}] "Compatibility Flags"=dword:00000400 ...End....... (f) Close RegEdit. You now have an "undo" .reg, named "NoTrouble.reg". (g) Make a copy of it called "Trouble.reg". (h) Open "Trouble.reg" in Notepad. Change the "dword" to look as follows... all zeros... ...Start..of "Trouble.reg"... REGEDIT4 [HKEY_LOCAL_MACHINE\Software\Microsoft\Internet Explorer\ActiveX Compatibility\{4B106874-DD36-11D0-8B44-00A024DD9EFF}] "Compatibility Flags"=dword:00000000 ...End....... CAREFUL: That "HKEY" is one line, with TWO spaces only. One between "Internet Explorer", & the other between "ActiveX Compatibility". Make sure it looks that way in Notepad, before you click to Save. Also, you must have an empty line at bottom. Now, "Trouble.reg" gives you the Troubleshooters. "NoTrouble.reg" will give you security by taking them away. Remember to undo it, after you are done looking at the Troubleshooters. (2) By default, when a ".reg" is clicked, it will Merge into the Registry. To alter the default behavior: "START, Settings, Folder Options, File Types tab". Scroll to & click "Registration Entries", click the "Edit" button, select "edit" in the window & click the "Set Default" button. Now, when you click a ".reg" file, it will open in Notepad for examination. To merge it into the Registry, R-Clk it & select "Merge". When it rains, it pours. Seemingly out of the blue, my computer can no longer play audio. This includes sound from audio and audio/video files of all types, either from the internet or from hard drive, and also audio CDs. In an effort to try and pinpoint the problem, I typed in "troubleshooter" in 98SE Help and got a variety of troubleshooters for various problems. But none of them work - when you select a radio button and click Next, you get a blank page, or, rarely, an error message. In the case of one of the modem troubleshooters the error message reads: Line 23 Char 1 Error Object doesn't support this property or method 'parent.t1.ApgtsX21.Run Query' Code 0 URL: Do you want to continue running scripts on this page? (The "no sound" audio troubleshooter yielded a blank page) I suppose the logical order for problem solving here would be to get the troubleshooter working again and then see if it comes up with anything for the lack of audio, but at this point any advice on any of the above is most welcome. Note: After some trepidation, because the accompanying warnings concerning the impairment of Help files in certain situations was not clear, I installed the most recent critical update. Don't know if that has anything to do with this, but I thought it was worth mentioning just in case. |
#7
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The most likely restoe that fixed your probvlem was the Registry files.....that is
also the most likely cause of the Live Update problem. I would rather use scanreg than a third-party "system saver". I do not care for any products by Symantec, nor do I care for GoBack, so I cannot help you on those points. -- Glen Ventura, MS MVP Shell/User, A+ http://dts-l.org/goodpost.htm "Roger Fink" wrote in message ... This concerns the 'no audio' portion of my problems. At least for now. I was able to restore all of the audio capability by using Fix-It's version of scanreg /restore ("System Saver"). However now Norton Live Update isn't working and I've been able to verify that it was the restore that disabled it (I reverted back to today's first boot with GoBack and LU was fine). With Fix-It you get to check off the boxes shown in the image before you apply the command. I checked off all of them. So my question is, is there likely a box or boxes I can avoid checking off so that I'll still get my audio back without losing Live Update? I realize there may not be first-hand familiarity with the program but I wouldn't be reticent about offering advice - remember, with GoBack I can revert if it doesn't work out. This may not be the MVP preferred method of troubleshooting the audio problem but, apart from the LU situation, it worked, and I'm hoping you'll work with me on it. PCR wrote: You are welcome. As Glee says, it is each cumulative IE update (which replaces the prior) that is removing those Troubleshooters. Best keep the latest cumulative, & just use one of the workarounds. Thanks, PCR. At 2:30 in the morning this is a little more than I can deal with right now. Before I look at it again tomorrow, could you post the update numbers and perhaps give your opinion on just how bad it would be to uninstall those updates as an alternative means of dealing with this (and whether that would fix the problem)? What a mess. PCR wrote: Two or more separate Windows Update criticals took your Troubleshooters away, for security reasons. http://support.microsoft.com/default...;en-us;Q188867 Troubleshooting Windows 98 Startup Problems. This article contains a link to what it says is the equivalent of the Windows Help Troubleshooters... http://support.microsoft.com/support/windows/tshoot That's it. But, here is how to get them back when offline... First, "START, Find, F&F, Tshoot.inf"; R-Clk it & select "Install". If you still don't have the Troubleshooters... (1) "START, Run, RegEdit" (2) Navigate to HKEY_LOCAL_MACHINE\Software\Microsoft\Internet Explorer\ActiveX Compatibility\{4B106874-DD36-11D0-8B44-00A024DD9EFF} Compatibility Flags 0x00000400 (1024) Dword value 400 by (a) Clicking plus signs, beginning with "HKEY_LOCAL_MACHINE", (b) & ending with "ActiveX Compatibility". (c) Finally, click "{4B106874-DD36-11D0-8B44-00A024DD9EFF}" itself in the left pane. (d) Now, you see "Compatibility Flags 0x00000400 (1024)" in the right pane. (e) "Registry menu, Export Registry file". This will create a ".reg" file of the entire Key that is open... all the items in the right pane & all sub-keys in the left pane (if there is a plus sign). Give it a name & location of your choosing, even to the Desktop or My Documents. Then, to undo the following, you will be able to simply click that file, to Merge it's contents back into the Registry. Actually-- name that one "NoTrouble.reg". It will look like... ...Start..... REGEDIT4 [HKEY_LOCAL_MACHINE\Software\Microsoft\Internet Explorer\ActiveX Compatibility\{4B106874-DD36-11D0-8B44-00A024DD9EFF}] "Compatibility Flags"=dword:00000400 ...End....... (f) Close RegEdit. You now have an "undo" .reg, named "NoTrouble.reg". (g) Make a copy of it called "Trouble.reg". (h) Open "Trouble.reg" in Notepad. Change the "dword" to look as follows... all zeros... ...Start..of "Trouble.reg"... REGEDIT4 [HKEY_LOCAL_MACHINE\Software\Microsoft\Internet Explorer\ActiveX Compatibility\{4B106874-DD36-11D0-8B44-00A024DD9EFF}] "Compatibility Flags"=dword:00000000 ...End....... CAREFUL: That "HKEY" is one line, with TWO spaces only. One between "Internet Explorer", & the other between "ActiveX Compatibility". Make sure it looks that way in Notepad, before you click to Save. Also, you must have an empty line at bottom. Now, "Trouble.reg" gives you the Troubleshooters. "NoTrouble.reg" will give you security by taking them away. Remember to undo it, after you are done looking at the Troubleshooters. (2) By default, when a ".reg" is clicked, it will Merge into the Registry. To alter the default behavior: "START, Settings, Folder Options, File Types tab". Scroll to & click "Registration Entries", click the "Edit" button, select "edit" in the window & click the "Set Default" button. Now, when you click a ".reg" file, it will open in Notepad for examination. To merge it into the Registry, R-Clk it & select "Merge". When it rains, it pours. Seemingly out of the blue, my computer can no longer play audio. This includes sound from audio and audio/video files of all types, either from the internet or from hard drive, and also audio CDs. In an effort to try and pinpoint the problem, I typed in "troubleshooter" in 98SE Help and got a variety of troubleshooters for various problems. But none of them work - when you select a radio button and click Next, you get a blank page, or, rarely, an error message. In the case of one of the modem troubleshooters the error message reads: Line 23 Char 1 Error Object doesn't support this property or method 'parent.t1.ApgtsX21.Run Query' Code 0 URL: Do you want to continue running scripts on this page? (The "no sound" audio troubleshooter yielded a blank page) I suppose the logical order for problem solving here would be to get the troubleshooter working again and then see if it comes up with anything for the lack of audio, but at this point any advice on any of the above is most welcome. Note: After some trepidation, because the accompanying warnings concerning the impairment of Help files in certain situations was not clear, I installed the most recent critical update. Don't know if that has anything to do with this, but I thought it was worth mentioning just in case. |
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Your favorite software company deserves a critical look as well. They had
the option of phrasing their update in conventional English, using phrases like "Installation of this update will disable Troubleshooter", but elected to obfuscate, IMHO, lest nobody use it. glee wrote: The most likely restoe that fixed your probvlem was the Registry files.....that is also the most likely cause of the Live Update problem. I would rather use scanreg than a third-party "system saver". I do not care for any products by Symantec, nor do I care for GoBack, so I cannot help you on those points. "Roger Fink" wrote in message ... This concerns the 'no audio' portion of my problems. At least for now. I was able to restore all of the audio capability by using Fix-It's version of scanreg /restore ("System Saver"). However now Norton Live Update isn't working and I've been able to verify that it was the restore that disabled it (I reverted back to today's first boot with GoBack and LU was fine). With Fix-It you get to check off the boxes shown in the image before you apply the command. I checked off all of them. So my question is, is there likely a box or boxes I can avoid checking off so that I'll still get my audio back without losing Live Update? I realize there may not be first-hand familiarity with the program but I wouldn't be reticent about offering advice - remember, with GoBack I can revert if it doesn't work out. This may not be the MVP preferred method of troubleshooting the audio problem but, apart from the LU situation, it worked, and I'm hoping you'll work with me on it. PCR wrote: You are welcome. As Glee says, it is each cumulative IE update (which replaces the prior) that is removing those Troubleshooters. Best keep the latest cumulative, & just use one of the workarounds. Thanks, PCR. At 2:30 in the morning this is a little more than I can deal with right now. Before I look at it again tomorrow, could you post the update numbers and perhaps give your opinion on just how bad it would be to uninstall those updates as an alternative means of dealing with this (and whether that would fix the problem)? What a mess. PCR wrote: Two or more separate Windows Update criticals took your Troubleshooters away, for security reasons. http://support.microsoft.com/default...;en-us;Q188867 Troubleshooting Windows 98 Startup Problems. This article contains a link to what it says is the equivalent of the Windows Help Troubleshooters... http://support.microsoft.com/support/windows/tshoot That's it. But, here is how to get them back when offline... First, "START, Find, F&F, Tshoot.inf"; R-Clk it & select "Install". If you still don't have the Troubleshooters... (1) "START, Run, RegEdit" (2) Navigate to HKEY_LOCAL_MACHINE\Software\Microsoft\Internet Explorer\ActiveX Compatibility\{4B106874-DD36-11D0-8B44-00A024DD9EFF} Compatibility Flags 0x00000400 (1024) Dword value 400 by (a) Clicking plus signs, beginning with "HKEY_LOCAL_MACHINE", (b) & ending with "ActiveX Compatibility". (c) Finally, click "{4B106874-DD36-11D0-8B44-00A024DD9EFF}" itself in the left pane. (d) Now, you see "Compatibility Flags 0x00000400 (1024)" in the right pane. (e) "Registry menu, Export Registry file". This will create a ".reg" file of the entire Key that is open... all the items in the right pane & all sub-keys in the left pane (if there is a plus sign). Give it a name & location of your choosing, even to the Desktop or My Documents. Then, to undo the following, you will be able to simply click that file, to Merge it's contents back into the Registry. Actually-- name that one "NoTrouble.reg". It will look like... ...Start..... REGEDIT4 [HKEY_LOCAL_MACHINE\Software\Microsoft\Internet Explorer\ActiveX Compatibility\{4B106874-DD36-11D0-8B44-00A024DD9EFF}] "Compatibility Flags"=dword:00000400 ...End....... (f) Close RegEdit. You now have an "undo" .reg, named "NoTrouble.reg". (g) Make a copy of it called "Trouble.reg". (h) Open "Trouble.reg" in Notepad. Change the "dword" to look as follows... all zeros... ...Start..of "Trouble.reg"... REGEDIT4 [HKEY_LOCAL_MACHINE\Software\Microsoft\Internet Explorer\ActiveX Compatibility\{4B106874-DD36-11D0-8B44-00A024DD9EFF}] "Compatibility Flags"=dword:00000000 ...End....... CAREFUL: That "HKEY" is one line, with TWO spaces only. One between "Internet Explorer", & the other between "ActiveX Compatibility". Make sure it looks that way in Notepad, before you click to Save. Also, you must have an empty line at bottom. Now, "Trouble.reg" gives you the Troubleshooters. "NoTrouble.reg" will give you security by taking them away. Remember to undo it, after you are done looking at the Troubleshooters. (2) By default, when a ".reg" is clicked, it will Merge into the Registry. To alter the default behavior: "START, Settings, Folder Options, File Types tab". Scroll to & click "Registration Entries", click the "Edit" button, select "edit" in the window & click the "Set Default" button. Now, when you click a ".reg" file, it will open in Notepad for examination. To merge it into the Registry, R-Clk it & select "Merge". When it rains, it pours. Seemingly out of the blue, my computer can no longer play audio. This includes sound from audio and audio/video files of all types, either from the internet or from hard drive, and also audio CDs. In an effort to try and pinpoint the problem, I typed in "troubleshooter" in 98SE Help and got a variety of troubleshooters for various problems. But none of them work - when you select a radio button and click Next, you get a blank page, or, rarely, an error message. In the case of one of the modem troubleshooters the error message reads: Line 23 Char 1 Error Object doesn't support this property or method 'parent.t1.ApgtsX21.Run Query' Code 0 URL: Do you want to continue running scripts on this page? (The "no sound" audio troubleshooter yielded a blank page) I suppose the logical order for problem solving here would be to get the troubleshooter working again and then see if it comes up with anything for the lack of audio, but at this point any advice on any of the above is most welcome. Note: After some trepidation, because the accompanying warnings concerning the impairment of Help files in certain situations was not clear, I installed the most recent critical update. Don't know if that has anything to do with this, but I thought it was worth mentioning just in case. |
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Probably the Registry files affect both products. With luck, System.ini
will only affect the Audio. It certainly does have Audio matter inside. As you said, GoBack, if it fails. Then... In the state where you have Norton Live Update, but no Audio, perhaps... Here is basically all I know of audio, except you may also look at a list of audio devices/drivers in Device Manager. If you go that way, BETTER be sure of what you've got now, so that you may change back to it. To see what you've got now... (a) "Control Panel, System, Device Manager tab, Sound Video & Game Controllers branch". (b) D-Clk the devices under it, each in turn, for Properties. (c) Click the Driver tab, & then click the "Update Driver button". (d) Bolt "Display a list..", & click "Next". What shows up in the "Models" box? (e) Finally, bolt "Show all hardware". What is lit up in both the left & right panes? That is what is currently installed & active. If you choose others from the left/right panes (& click "Next"), it will constitute an uninstall of the old & an install of the new. Well, here is all I know... With the computer off, un/re-plug all audio wires. Well, try "START, Run, CDPLAYER". It is simpler than, for instance, WMP. If you get sound there, then it's a setting in WMP, or whatever, at fault. (1) Is the sound muted? D-Clk the speaker icon in the Tray to see. If no speaker is there, then "START button, Settings, Control Panel, Multimedia", & check the box for it at bottom. (2) "Control Panel, Add/Remove Programs, Windows Setup tab, Multimedia, Volume Control". If it is shown as installed (checked), then uncheck it, OK your way out, & even perhaps reboot. Then, do it all again, but this time CHECK it. (3) In my case, the volume control appears to be part of my audio drivers... When I do the following procedure, I am asked to supply drivers during boot. I bypass the request, & end up with none. Then, I run an .exe downloaded from Compaq, which puts them back in. Or, I go to a folder & click a Setup.exe in there, when I want the older drivers. The point is-- YOU may have to do it that way too. So, prepare. (a) Boot to Safe Mode. (Enable Startup Menu at "START, Run, MSConfig, Advanced button.) (b) "Control Panel, System, Device Manager tab". (c) Open the "Sound, video & game controllers" branch, & delete all devices under it. This is meant to eliminate "ghosts" of drivers past, which are invisible in Normal Mode. (d) Reboot to Normal Mode. (e) Install your Sound Drivers, if they haven't automatically been detected. (4) If you are sure of Audio drivers you may have downloaded, that you do have a method to reinstall them, then consider... (a) "Control Panel, Add/Remove Programs, Install/Uninstall tab" (b) If your Audio driver is mentioned there, uninstall it before installing the new. -- Thanks or Good Luck, There may be humor in this post, and, Naturally, you will not sue, should things get worse after this, PCR "Roger Fink" wrote in message ... | This concerns the 'no audio' portion of my problems. At least for now. I was | able to restore all of the audio capability by using Fix-It's version of | scanreg /restore ("System Saver"). However now Norton Live Update isn't | working and I've been able to verify that it was the restore that disabled | it (I reverted back to today's first boot with GoBack and LU was fine). With | Fix-It you get to check off the boxes shown in the image before you apply | the command. I checked off all of them. So my question is, is there likely a | box or boxes I can avoid checking off so that I'll still get my audio back | without losing Live Update? I realize there may not be first-hand | familiarity with the program but I wouldn't be reticent about offering | advice - remember, with GoBack I can revert if it doesn't work out. This may | not be the MVP preferred method of troubleshooting the audio problem but, | apart from the LU situation, it worked, and I'm hoping you'll work with me | on it. | | | PCR wrote: | You are welcome. As Glee says, it is each cumulative IE update (which | replaces the prior) that is removing those Troubleshooters. Best keep | the latest cumulative, & just use one of the workarounds. | | | Thanks, PCR. At 2:30 in the morning this is a little more than I can | deal with right now. Before I look at it again tomorrow, could you | post the update numbers and perhaps give your opinion on just how | bad it would be to uninstall those updates as an alternative means | of dealing with this (and whether that would fix the problem)? What | a mess. | | PCR wrote: | Two or more separate Windows Update criticals took your | Troubleshooters away, for security reasons. | | http://support.microsoft.com/default...;en-us;Q188867 | Troubleshooting Windows 98 Startup Problems. This article contains a | link to what it says is the equivalent of the Windows Help | Troubleshooters... | http://support.microsoft.com/support/windows/tshoot | That's it. But, here is how to get them back when offline... | | First, "START, Find, F&F, Tshoot.inf"; R-Clk it & select "Install". | If you still don't have the Troubleshooters... | | (1) "START, Run, RegEdit" | (2) Navigate to | | HKEY_LOCAL_MACHINE\Software\Microsoft\Internet Explorer\ActiveX | Compatibility\{4B106874-DD36-11D0-8B44-00A024DD9EFF} | | Compatibility Flags 0x00000400 (1024) Dword value 400 | | by | (a) Clicking plus signs, beginning with "HKEY_LOCAL_MACHINE", | (b) & ending with "ActiveX Compatibility". | (c) Finally, click "{4B106874-DD36-11D0-8B44-00A024DD9EFF}" itself | in the left pane. | (d) Now, you see "Compatibility Flags 0x00000400 (1024)" in the | right pane. | (e) "Registry menu, Export Registry file". | | This will create a ".reg" file of the entire Key that is | open... all the items in the right pane & all sub-keys in the left | pane (if there is a plus sign). Give it a name & location of your | choosing, even to the Desktop or My Documents. Then, to undo the | following, you will be able to simply click that file, to Merge | it's contents back into the Registry. | | Actually-- name that one "NoTrouble.reg". It will look like... | | ...Start..... | REGEDIT4 | | [HKEY_LOCAL_MACHINE\Software\Microsoft\Internet Explorer\ActiveX | Compatibility\{4B106874-DD36-11D0-8B44-00A024DD9EFF}] | "Compatibility Flags"=dword:00000400 | | ...End....... | | (f) Close RegEdit. You now have an "undo" .reg, named | "NoTrouble.reg". (g) Make a copy of it called "Trouble.reg". | (h) Open "Trouble.reg" in Notepad. Change the "dword" to look as | follows... all zeros... | | ...Start..of "Trouble.reg"... | REGEDIT4 | | [HKEY_LOCAL_MACHINE\Software\Microsoft\Internet Explorer\ActiveX | Compatibility\{4B106874-DD36-11D0-8B44-00A024DD9EFF}] | "Compatibility Flags"=dword:00000000 | | ...End....... | | CAREFUL: That "HKEY" is one line, with TWO spaces only. One between | "Internet Explorer", & the other between "ActiveX Compatibility". | Make sure it looks that way in Notepad, before you click to Save. | Also, you must have an empty line at bottom. | | Now, "Trouble.reg" gives you the Troubleshooters. "NoTrouble.reg" | will give you security by taking them away. Remember to undo it, | after you are done looking at the Troubleshooters. | | | (2) By default, when a ".reg" is clicked, it will Merge into the | Registry. To alter the default behavior: "START, Settings, Folder | Options, File Types tab". Scroll to & click "Registration Entries", | click the "Edit" button, select "edit" in the window & click the | "Set Default" button. Now, when you click a ".reg" file, it will | open in Notepad for examination. To merge it into the Registry, | R-Clk it & select "Merge". | | | When it rains, it pours. | | Seemingly out of the blue, my computer can no longer play audio. | This includes sound from audio and audio/video files of all types, | either from the internet or from hard drive, and also audio CDs. | | In an effort to try and pinpoint the problem, I typed in | "troubleshooter" in 98SE Help and got a variety of troubleshooters | for various problems. But none of them work - when you select a | radio button and click Next, you get a blank page, or, rarely, an | error message. In the case of one of the modem troubleshooters the | error message reads: | | Line 23 | Char 1 | Error Object doesn't support this property or method | 'parent.t1.ApgtsX21.Run Query' | Code 0 | URL: | | | Do you want to continue running scripts on this page? | | (The "no sound" audio troubleshooter yielded a blank page) | | I suppose the logical order for problem solving here would be to | get the troubleshooter working again and then see if it comes up | with anything for the lack of audio, but at this point any advice | on any of the above is most welcome. | | Note: After some trepidation, because the accompanying warnings | concerning the impairment of Help files in certain situations was | not clear, I installed the most recent critical update. Don't know | if that has anything to do with this, but I thought it was worth | mentioning just in case. | | | |
#10
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My "favorite software company"? They're not even mentioned in this thread...we are
talking about Microsoft and Symantec wares. -- Glen Ventura, MS MVP Shell/User, A+ http://dts-l.org/goodpost.htm "Roger Fink" wrote in message ... Your favorite software company deserves a critical look as well. They had the option of phrasing their update in conventional English, using phrases like "Installation of this update will disable Troubleshooter", but elected to obfuscate, IMHO, lest nobody use it. glee wrote: The most likely restoe that fixed your probvlem was the Registry files.....that is also the most likely cause of the Live Update problem. I would rather use scanreg than a third-party "system saver". I do not care for any products by Symantec, nor do I care for GoBack, so I cannot help you on those points. "Roger Fink" wrote in message ... This concerns the 'no audio' portion of my problems. At least for now. I was able to restore all of the audio capability by using Fix-It's version of scanreg /restore ("System Saver"). However now Norton Live Update isn't working and I've been able to verify that it was the restore that disabled it (I reverted back to today's first boot with GoBack and LU was fine). With Fix-It you get to check off the boxes shown in the image before you apply the command. I checked off all of them. So my question is, is there likely a box or boxes I can avoid checking off so that I'll still get my audio back without losing Live Update? I realize there may not be first-hand familiarity with the program but I wouldn't be reticent about offering advice - remember, with GoBack I can revert if it doesn't work out. This may not be the MVP preferred method of troubleshooting the audio problem but, apart from the LU situation, it worked, and I'm hoping you'll work with me on it. PCR wrote: You are welcome. As Glee says, it is each cumulative IE update (which replaces the prior) that is removing those Troubleshooters. Best keep the latest cumulative, & just use one of the workarounds. Thanks, PCR. At 2:30 in the morning this is a little more than I can deal with right now. Before I look at it again tomorrow, could you post the update numbers and perhaps give your opinion on just how bad it would be to uninstall those updates as an alternative means of dealing with this (and whether that would fix the problem)? What a mess. PCR wrote: Two or more separate Windows Update criticals took your Troubleshooters away, for security reasons. http://support.microsoft.com/default...;en-us;Q188867 Troubleshooting Windows 98 Startup Problems. This article contains a link to what it says is the equivalent of the Windows Help Troubleshooters... http://support.microsoft.com/support/windows/tshoot That's it. But, here is how to get them back when offline... First, "START, Find, F&F, Tshoot.inf"; R-Clk it & select "Install". If you still don't have the Troubleshooters... (1) "START, Run, RegEdit" (2) Navigate to HKEY_LOCAL_MACHINE\Software\Microsoft\Internet Explorer\ActiveX Compatibility\{4B106874-DD36-11D0-8B44-00A024DD9EFF} Compatibility Flags 0x00000400 (1024) Dword value 400 by (a) Clicking plus signs, beginning with "HKEY_LOCAL_MACHINE", (b) & ending with "ActiveX Compatibility". (c) Finally, click "{4B106874-DD36-11D0-8B44-00A024DD9EFF}" itself in the left pane. (d) Now, you see "Compatibility Flags 0x00000400 (1024)" in the right pane. (e) "Registry menu, Export Registry file". This will create a ".reg" file of the entire Key that is open... all the items in the right pane & all sub-keys in the left pane (if there is a plus sign). Give it a name & location of your choosing, even to the Desktop or My Documents. Then, to undo the following, you will be able to simply click that file, to Merge it's contents back into the Registry. Actually-- name that one "NoTrouble.reg". It will look like... ...Start..... REGEDIT4 [HKEY_LOCAL_MACHINE\Software\Microsoft\Internet Explorer\ActiveX Compatibility\{4B106874-DD36-11D0-8B44-00A024DD9EFF}] "Compatibility Flags"=dword:00000400 ...End....... (f) Close RegEdit. You now have an "undo" .reg, named "NoTrouble.reg". (g) Make a copy of it called "Trouble.reg". (h) Open "Trouble.reg" in Notepad. Change the "dword" to look as follows... all zeros... ...Start..of "Trouble.reg"... REGEDIT4 [HKEY_LOCAL_MACHINE\Software\Microsoft\Internet Explorer\ActiveX Compatibility\{4B106874-DD36-11D0-8B44-00A024DD9EFF}] "Compatibility Flags"=dword:00000000 ...End....... CAREFUL: That "HKEY" is one line, with TWO spaces only. One between "Internet Explorer", & the other between "ActiveX Compatibility". Make sure it looks that way in Notepad, before you click to Save. Also, you must have an empty line at bottom. Now, "Trouble.reg" gives you the Troubleshooters. "NoTrouble.reg" will give you security by taking them away. Remember to undo it, after you are done looking at the Troubleshooters. (2) By default, when a ".reg" is clicked, it will Merge into the Registry. To alter the default behavior: "START, Settings, Folder Options, File Types tab". Scroll to & click "Registration Entries", click the "Edit" button, select "edit" in the window & click the "Set Default" button. Now, when you click a ".reg" file, it will open in Notepad for examination. To merge it into the Registry, R-Clk it & select "Merge". When it rains, it pours. Seemingly out of the blue, my computer can no longer play audio. This includes sound from audio and audio/video files of all types, either from the internet or from hard drive, and also audio CDs. In an effort to try and pinpoint the problem, I typed in "troubleshooter" in 98SE Help and got a variety of troubleshooters for various problems. But none of them work - when you select a radio button and click Next, you get a blank page, or, rarely, an error message. In the case of one of the modem troubleshooters the error message reads: Line 23 Char 1 Error Object doesn't support this property or method 'parent.t1.ApgtsX21.Run Query' Code 0 URL: Do you want to continue running scripts on this page? (The "no sound" audio troubleshooter yielded a blank page) I suppose the logical order for problem solving here would be to get the troubleshooter working again and then see if it comes up with anything for the lack of audio, but at this point any advice on any of the above is most welcome. Note: After some trepidation, because the accompanying warnings concerning the impairment of Help files in certain situations was not clear, I installed the most recent critical update. Don't know if that has anything to do with this, but I thought it was worth mentioning just in case. |
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