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Audio problem and Troubleshooter problem



 
 
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  #1  
Old January 25th 05, 07:58 AM
Roger Fink
external usenet poster
 
Posts: n/a
Default Audio problem and Troubleshooter problem

When it rains, it pours.

Seemingly out of the blue, my computer can no longer play audio. This
includes sound from audio and audio/video files of all types, either from
the internet or from hard drive, and also audio CDs.

In an effort to try and pinpoint the problem, I typed in "troubleshooter" in
98SE Help and got a variety of troubleshooters for various problems. But
none of them work - when you select a radio button and click Next, you get a
blank page, or, rarely, an error message. In the case of one of the modem
troubleshooters the error message reads:

Line 23
Char 1
Error Object doesn't support this property or method
'parent.t1.ApgtsX21.Run Query'
Code 0
URL:
Do you want to continue running scripts on this page?

(The "no sound" audio troubleshooter yielded a blank page)

I suppose the logical order for problem solving here would be to get the
troubleshooter working again and then see if it comes up with anything for
the lack of audio, but at this point any advice on any of the above is most
welcome.

Note: After some trepidation, because the accompanying warnings concerning
the impairment of Help files in certain situations was not clear, I
installed the most recent critical update. Don't know if that has anything
to do with this, but I thought it was worth mentioning just in case.



  #2  
Old January 25th 05, 08:10 AM
PCR
external usenet poster
 
Posts: n/a
Default

Two or more separate Windows Update criticals took your Troubleshooters
away, for security reasons.

http://support.microsoft.com/default...;en-us;Q188867
Troubleshooting Windows 98 Startup Problems. This article contains a
link to what it says is the equivalent of the Windows Help
Troubleshooters...
http://support.microsoft.com/support/windows/tshoot
That's it. But, here is how to get them back when offline...

First, "START, Find, F&F, Tshoot.inf"; R-Clk it & select "Install". If
you still don't have the Troubleshooters...

(1) "START, Run, RegEdit"
(2) Navigate to

HKEY_LOCAL_MACHINE\Software\Microsoft\Internet Explorer\ActiveX
Compatibility\{4B106874-DD36-11D0-8B44-00A024DD9EFF}

Compatibility Flags 0x00000400 (1024) Dword value 400

by
(a) Clicking plus signs, beginning with "HKEY_LOCAL_MACHINE",
(b) & ending with "ActiveX Compatibility".
(c) Finally, click "{4B106874-DD36-11D0-8B44-00A024DD9EFF}" itself in
the left pane.
(d) Now, you see "Compatibility Flags 0x00000400 (1024)" in the right
pane.
(e) "Registry menu, Export Registry file".

This will create a ".reg" file of the entire Key that is open...
all the items in the right pane & all sub-keys in the left pane (if
there is a plus sign). Give it a name & location of your choosing, even
to the Desktop or My Documents. Then, to undo the following, you will be
able to simply click that file, to Merge it's contents back into the
Registry.

Actually-- name that one "NoTrouble.reg". It will look like...

....Start.....
REGEDIT4

[HKEY_LOCAL_MACHINE\Software\Microsoft\Internet Explorer\ActiveX
Compatibility\{4B106874-DD36-11D0-8B44-00A024DD9EFF}]
"Compatibility Flags"=dword:00000400

....End.......

(f) Close RegEdit. You now have an "undo" .reg, named "NoTrouble.reg".
(g) Make a copy of it called "Trouble.reg".
(h) Open "Trouble.reg" in Notepad. Change the "dword" to look as
follows... all zeros...

....Start..of "Trouble.reg"...
REGEDIT4

[HKEY_LOCAL_MACHINE\Software\Microsoft\Internet Explorer\ActiveX
Compatibility\{4B106874-DD36-11D0-8B44-00A024DD9EFF}]
"Compatibility Flags"=dword:00000000

....End.......

CAREFUL: That "HKEY" is one line, with TWO spaces only. One between
"Internet Explorer", & the other between "ActiveX Compatibility". Make
sure it looks that way in Notepad, before you click to Save. Also, you
must have an empty line at bottom.

Now, "Trouble.reg" gives you the Troubleshooters. "NoTrouble.reg" will
give you security by taking them away. Remember to undo it, after you
are done looking at the Troubleshooters.


(2) By default, when a ".reg" is clicked, it will Merge into the
Registry. To alter the default behavior: "START, Settings, Folder
Options, File Types tab". Scroll to & click "Registration Entries",
click the "Edit" button, select "edit" in the window & click the "Set
Default" button. Now, when you click a ".reg" file, it will open in
Notepad for examination. To merge it into the Registry, R-Clk it &
select "Merge".


--
Thanks or Good Luck,
There may be humor in this post, and,
Naturally, you will not sue,
should things get worse after this,
PCR

"Roger Fink" wrote in message
...
| When it rains, it pours.
|
| Seemingly out of the blue, my computer can no longer play audio. This
| includes sound from audio and audio/video files of all types, either
from
| the internet or from hard drive, and also audio CDs.
|
| In an effort to try and pinpoint the problem, I typed in
"troubleshooter" in
| 98SE Help and got a variety of troubleshooters for various problems.
But
| none of them work - when you select a radio button and click Next, you
get a
| blank page, or, rarely, an error message. In the case of one of the
modem
| troubleshooters the error message reads:
|
| Line 23
| Char 1
| Error Object doesn't support this property or method
| 'parent.t1.ApgtsX21.Run Query'
| Code 0
| URL:

| Do you want to continue running scripts on this page?
|
| (The "no sound" audio troubleshooter yielded a blank page)
|
| I suppose the logical order for problem solving here would be to get
the
| troubleshooter working again and then see if it comes up with anything
for
| the lack of audio, but at this point any advice on any of the above is
most
| welcome.
|
| Note: After some trepidation, because the accompanying warnings
concerning
| the impairment of Help files in certain situations was not clear, I
| installed the most recent critical update. Don't know if that has
anything
| to do with this, but I thought it was worth mentioning just in case.
|
|
|


  #3  
Old January 25th 05, 08:43 AM
Roger Fink
external usenet poster
 
Posts: n/a
Default

Thanks, PCR. At 2:30 in the morning this is a little more than I can deal
with right now. Before I look at it again tomorrow, could you post the
update numbers and perhaps give your opinion on just how bad it would be to
uninstall those updates as an alternative means of dealing with this (and
whether that would fix the problem)? What a mess.

PCR wrote:
Two or more separate Windows Update criticals took your
Troubleshooters away, for security reasons.

http://support.microsoft.com/default...;en-us;Q188867
Troubleshooting Windows 98 Startup Problems. This article contains a
link to what it says is the equivalent of the Windows Help
Troubleshooters...
http://support.microsoft.com/support/windows/tshoot
That's it. But, here is how to get them back when offline...

First, "START, Find, F&F, Tshoot.inf"; R-Clk it & select "Install". If
you still don't have the Troubleshooters...

(1) "START, Run, RegEdit"
(2) Navigate to

HKEY_LOCAL_MACHINE\Software\Microsoft\Internet Explorer\ActiveX
Compatibility\{4B106874-DD36-11D0-8B44-00A024DD9EFF}

Compatibility Flags 0x00000400 (1024) Dword value 400

by
(a) Clicking plus signs, beginning with "HKEY_LOCAL_MACHINE",
(b) & ending with "ActiveX Compatibility".
(c) Finally, click "{4B106874-DD36-11D0-8B44-00A024DD9EFF}" itself in
the left pane.
(d) Now, you see "Compatibility Flags 0x00000400 (1024)" in the
right pane.
(e) "Registry menu, Export Registry file".

This will create a ".reg" file of the entire Key that is open...
all the items in the right pane & all sub-keys in the left pane (if
there is a plus sign). Give it a name & location of your choosing,
even to the Desktop or My Documents. Then, to undo the following, you
will be able to simply click that file, to Merge it's contents back
into the Registry.

Actually-- name that one "NoTrouble.reg". It will look like...

...Start.....
REGEDIT4

[HKEY_LOCAL_MACHINE\Software\Microsoft\Internet Explorer\ActiveX
Compatibility\{4B106874-DD36-11D0-8B44-00A024DD9EFF}]
"Compatibility Flags"=dword:00000400

...End.......

(f) Close RegEdit. You now have an "undo" .reg, named "NoTrouble.reg".
(g) Make a copy of it called "Trouble.reg".
(h) Open "Trouble.reg" in Notepad. Change the "dword" to look as
follows... all zeros...

...Start..of "Trouble.reg"...
REGEDIT4

[HKEY_LOCAL_MACHINE\Software\Microsoft\Internet Explorer\ActiveX
Compatibility\{4B106874-DD36-11D0-8B44-00A024DD9EFF}]
"Compatibility Flags"=dword:00000000

...End.......

CAREFUL: That "HKEY" is one line, with TWO spaces only. One between
"Internet Explorer", & the other between "ActiveX Compatibility". Make
sure it looks that way in Notepad, before you click to Save. Also, you
must have an empty line at bottom.

Now, "Trouble.reg" gives you the Troubleshooters. "NoTrouble.reg" will
give you security by taking them away. Remember to undo it, after you
are done looking at the Troubleshooters.


(2) By default, when a ".reg" is clicked, it will Merge into the
Registry. To alter the default behavior: "START, Settings, Folder
Options, File Types tab". Scroll to & click "Registration Entries",
click the "Edit" button, select "edit" in the window & click the "Set
Default" button. Now, when you click a ".reg" file, it will open in
Notepad for examination. To merge it into the Registry, R-Clk it &
select "Merge".


When it rains, it pours.

Seemingly out of the blue, my computer can no longer play audio. This
includes sound from audio and audio/video files of all types, either
from the internet or from hard drive, and also audio CDs.

In an effort to try and pinpoint the problem, I typed in
"troubleshooter" in 98SE Help and got a variety of troubleshooters
for various problems. But none of them work - when you select a
radio button and click Next, you get a blank page, or, rarely, an
error message. In the case of one of the modem troubleshooters the
error message reads:

Line 23
Char 1
Error Object doesn't support this property or method
'parent.t1.ApgtsX21.Run Query'
Code 0
URL:

Do you want to continue running scripts on this page?

(The "no sound" audio troubleshooter yielded a blank page)

I suppose the logical order for problem solving here would be to get
the troubleshooter working again and then see if it comes up with
anything for the lack of audio, but at this point any advice on any
of the above is most welcome.

Note: After some trepidation, because the accompanying warnings
concerning the impairment of Help files in certain situations was
not clear, I installed the most recent critical update. Don't know
if that has anything to do with this, but I thought it was worth
mentioning just in case.



  #4  
Old January 25th 05, 01:28 PM
glee
external usenet poster
 
Posts: n/a
Default

They are critical security updates, and removing them would be a very bad idea.
Besides, there is no need to remove them. The workarounds are designed to avoid
that.

There are two different fixes, depending on the Windows updates you have installed.

The original fix for the older update was this:
First, click Start Settings Folder Options View tab, and click to enable "Show
All Files" and click OK.
Click Start Find File or Folders, and search the C:\ drive for a file named
Tshoot.inf...it should be found in the \Windows\Inf folder.
Right-click Tshoot.inf and click Install on the menu that appears.

If the latest cumulative patch for Internet Explorer is installed, there is only a
workaround.
See he
http://home.comcast.net/~bascon58/98Help.htm
and
http://mvps.org/PracticallyNerded/SoftFixes.htm

your other error when using the Help, see he
"Cannot Open the File: Mk:@MSITStore" Err Msg When Opening Help
http://support.microsoft.com/?kbid=312456

Please give more detail on your audio problem. Do NO sounds whatsoever
play....system sounds, midi files, audio CDs, mp3 files? What does it show in
Device Manager under 'Sound,video and Game Controllers'? And what does it show in
Control Panel Multimedia?
--
Glen Ventura, MS MVP Shell/User, A+
http://dts-l.org/goodpost.htm


"Roger Fink" wrote in message
...
Thanks, PCR. At 2:30 in the morning this is a little more than I can deal
with right now. Before I look at it again tomorrow, could you post the
update numbers and perhaps give your opinion on just how bad it would be to
uninstall those updates as an alternative means of dealing with this (and
whether that would fix the problem)? What a mess.

PCR wrote:
Two or more separate Windows Update criticals took your
Troubleshooters away, for security reasons.

http://support.microsoft.com/default...;en-us;Q188867
Troubleshooting Windows 98 Startup Problems. This article contains a
link to what it says is the equivalent of the Windows Help
Troubleshooters...
http://support.microsoft.com/support/windows/tshoot
That's it. But, here is how to get them back when offline...

First, "START, Find, F&F, Tshoot.inf"; R-Clk it & select "Install". If
you still don't have the Troubleshooters...

(1) "START, Run, RegEdit"
(2) Navigate to

HKEY_LOCAL_MACHINE\Software\Microsoft\Internet Explorer\ActiveX
Compatibility\{4B106874-DD36-11D0-8B44-00A024DD9EFF}

Compatibility Flags 0x00000400 (1024) Dword value 400

by
(a) Clicking plus signs, beginning with "HKEY_LOCAL_MACHINE",
(b) & ending with "ActiveX Compatibility".
(c) Finally, click "{4B106874-DD36-11D0-8B44-00A024DD9EFF}" itself in
the left pane.
(d) Now, you see "Compatibility Flags 0x00000400 (1024)" in the
right pane.
(e) "Registry menu, Export Registry file".

This will create a ".reg" file of the entire Key that is open...
all the items in the right pane & all sub-keys in the left pane (if
there is a plus sign). Give it a name & location of your choosing,
even to the Desktop or My Documents. Then, to undo the following, you
will be able to simply click that file, to Merge it's contents back
into the Registry.

Actually-- name that one "NoTrouble.reg". It will look like...

...Start.....
REGEDIT4

[HKEY_LOCAL_MACHINE\Software\Microsoft\Internet Explorer\ActiveX
Compatibility\{4B106874-DD36-11D0-8B44-00A024DD9EFF}]
"Compatibility Flags"=dword:00000400

...End.......

(f) Close RegEdit. You now have an "undo" .reg, named "NoTrouble.reg".
(g) Make a copy of it called "Trouble.reg".
(h) Open "Trouble.reg" in Notepad. Change the "dword" to look as
follows... all zeros...

...Start..of "Trouble.reg"...
REGEDIT4

[HKEY_LOCAL_MACHINE\Software\Microsoft\Internet Explorer\ActiveX
Compatibility\{4B106874-DD36-11D0-8B44-00A024DD9EFF}]
"Compatibility Flags"=dword:00000000

...End.......

CAREFUL: That "HKEY" is one line, with TWO spaces only. One between
"Internet Explorer", & the other between "ActiveX Compatibility". Make
sure it looks that way in Notepad, before you click to Save. Also, you
must have an empty line at bottom.

Now, "Trouble.reg" gives you the Troubleshooters. "NoTrouble.reg" will
give you security by taking them away. Remember to undo it, after you
are done looking at the Troubleshooters.


(2) By default, when a ".reg" is clicked, it will Merge into the
Registry. To alter the default behavior: "START, Settings, Folder
Options, File Types tab". Scroll to & click "Registration Entries",
click the "Edit" button, select "edit" in the window & click the "Set
Default" button. Now, when you click a ".reg" file, it will open in
Notepad for examination. To merge it into the Registry, R-Clk it &
select "Merge".


When it rains, it pours.

Seemingly out of the blue, my computer can no longer play audio. This
includes sound from audio and audio/video files of all types, either
from the internet or from hard drive, and also audio CDs.

In an effort to try and pinpoint the problem, I typed in
"troubleshooter" in 98SE Help and got a variety of troubleshooters
for various problems. But none of them work - when you select a
radio button and click Next, you get a blank page, or, rarely, an
error message. In the case of one of the modem troubleshooters the
error message reads:

Line 23
Char 1
Error Object doesn't support this property or method
'parent.t1.ApgtsX21.Run Query'
Code 0
URL:

Do you want to continue running scripts on this page?

(The "no sound" audio troubleshooter yielded a blank page)

I suppose the logical order for problem solving here would be to get
the troubleshooter working again and then see if it comes up with
anything for the lack of audio, but at this point any advice on any
of the above is most welcome.

Note: After some trepidation, because the accompanying warnings
concerning the impairment of Help files in certain situations was
not clear, I installed the most recent critical update. Don't know
if that has anything to do with this, but I thought it was worth
mentioning just in case.




  #5  
Old January 26th 05, 01:06 AM
PCR
external usenet poster
 
Posts: n/a
Default

You are welcome. As Glee says, it is each cumulative IE update (which
replaces the prior) that is removing those Troubleshooters. Best keep
the latest cumulative, & just use one of the workarounds.


--
Thanks or Good Luck,
There may be humor in this post, and,
Naturally, you will not sue,
should things get worse after this,
PCR

"Roger Fink" wrote in message
...
| Thanks, PCR. At 2:30 in the morning this is a little more than I can
deal
| with right now. Before I look at it again tomorrow, could you post the
| update numbers and perhaps give your opinion on just how bad it would
be to
| uninstall those updates as an alternative means of dealing with this
(and
| whether that would fix the problem)? What a mess.
|
| PCR wrote:
| Two or more separate Windows Update criticals took your
| Troubleshooters away, for security reasons.
|
|
http://support.microsoft.com/default...;en-us;Q188867
| Troubleshooting Windows 98 Startup Problems. This article contains a
| link to what it says is the equivalent of the Windows Help
| Troubleshooters...
| http://support.microsoft.com/support/windows/tshoot
| That's it. But, here is how to get them back when offline...
|
| First, "START, Find, F&F, Tshoot.inf"; R-Clk it & select "Install".
If
| you still don't have the Troubleshooters...
|
| (1) "START, Run, RegEdit"
| (2) Navigate to
|
| HKEY_LOCAL_MACHINE\Software\Microsoft\Internet Explorer\ActiveX
| Compatibility\{4B106874-DD36-11D0-8B44-00A024DD9EFF}
|
| Compatibility Flags 0x00000400 (1024) Dword value 400
|
| by
| (a) Clicking plus signs, beginning with "HKEY_LOCAL_MACHINE",
| (b) & ending with "ActiveX Compatibility".
| (c) Finally, click "{4B106874-DD36-11D0-8B44-00A024DD9EFF}" itself
in
| the left pane.
| (d) Now, you see "Compatibility Flags 0x00000400 (1024)" in the
| right pane.
| (e) "Registry menu, Export Registry file".
|
| This will create a ".reg" file of the entire Key that is
open...
| all the items in the right pane & all sub-keys in the left pane (if
| there is a plus sign). Give it a name & location of your choosing,
| even to the Desktop or My Documents. Then, to undo the following,
you
| will be able to simply click that file, to Merge it's contents back
| into the Registry.
|
| Actually-- name that one "NoTrouble.reg". It will look like...
|
| ...Start.....
| REGEDIT4
|
| [HKEY_LOCAL_MACHINE\Software\Microsoft\Internet Explorer\ActiveX
| Compatibility\{4B106874-DD36-11D0-8B44-00A024DD9EFF}]
| "Compatibility Flags"=dword:00000400
|
| ...End.......
|
| (f) Close RegEdit. You now have an "undo" .reg, named
"NoTrouble.reg".
| (g) Make a copy of it called "Trouble.reg".
| (h) Open "Trouble.reg" in Notepad. Change the "dword" to look as
| follows... all zeros...
|
| ...Start..of "Trouble.reg"...
| REGEDIT4
|
| [HKEY_LOCAL_MACHINE\Software\Microsoft\Internet Explorer\ActiveX
| Compatibility\{4B106874-DD36-11D0-8B44-00A024DD9EFF}]
| "Compatibility Flags"=dword:00000000
|
| ...End.......
|
| CAREFUL: That "HKEY" is one line, with TWO spaces only. One between
| "Internet Explorer", & the other between "ActiveX Compatibility".
Make
| sure it looks that way in Notepad, before you click to Save. Also,
you
| must have an empty line at bottom.
|
| Now, "Trouble.reg" gives you the Troubleshooters. "NoTrouble.reg"
will
| give you security by taking them away. Remember to undo it, after
you
| are done looking at the Troubleshooters.
|
|
| (2) By default, when a ".reg" is clicked, it will Merge into the
| Registry. To alter the default behavior: "START, Settings, Folder
| Options, File Types tab". Scroll to & click "Registration Entries",
| click the "Edit" button, select "edit" in the window & click the
"Set
| Default" button. Now, when you click a ".reg" file, it will open in
| Notepad for examination. To merge it into the Registry, R-Clk it &
| select "Merge".
|
|
| When it rains, it pours.
|
| Seemingly out of the blue, my computer can no longer play audio.
This
| includes sound from audio and audio/video files of all types,
either
| from the internet or from hard drive, and also audio CDs.
|
| In an effort to try and pinpoint the problem, I typed in
| "troubleshooter" in 98SE Help and got a variety of troubleshooters
| for various problems. But none of them work - when you select a
| radio button and click Next, you get a blank page, or, rarely, an
| error message. In the case of one of the modem troubleshooters the
| error message reads:
|
| Line 23
| Char 1
| Error Object doesn't support this property or method
| 'parent.t1.ApgtsX21.Run Query'
| Code 0
| URL:
|

| Do you want to continue running scripts on this page?
|
| (The "no sound" audio troubleshooter yielded a blank page)
|
| I suppose the logical order for problem solving here would be to
get
| the troubleshooter working again and then see if it comes up with
| anything for the lack of audio, but at this point any advice on any
| of the above is most welcome.
|
| Note: After some trepidation, because the accompanying warnings
| concerning the impairment of Help files in certain situations was
| not clear, I installed the most recent critical update. Don't know
| if that has anything to do with this, but I thought it was worth
| mentioning just in case.
|
|


  #6  
Old January 26th 05, 02:11 AM
Roger Fink
external usenet poster
 
Posts: n/a
Default

This concerns the 'no audio' portion of my problems. At least for now. I was
able to restore all of the audio capability by using Fix-It's version of
scanreg /restore ("System Saver"). However now Norton Live Update isn't
working and I've been able to verify that it was the restore that disabled
it (I reverted back to today's first boot with GoBack and LU was fine). With
Fix-It you get to check off the boxes shown in the image before you apply
the command. I checked off all of them. So my question is, is there likely a
box or boxes I can avoid checking off so that I'll still get my audio back
without losing Live Update? I realize there may not be first-hand
familiarity with the program but I wouldn't be reticent about offering
advice - remember, with GoBack I can revert if it doesn't work out. This may
not be the MVP preferred method of troubleshooting the audio problem but,
apart from the LU situation, it worked, and I'm hoping you'll work with me
on it.


PCR wrote:
You are welcome. As Glee says, it is each cumulative IE update (which
replaces the prior) that is removing those Troubleshooters. Best keep
the latest cumulative, & just use one of the workarounds.


Thanks, PCR. At 2:30 in the morning this is a little more than I can
deal with right now. Before I look at it again tomorrow, could you
post the update numbers and perhaps give your opinion on just how
bad it would be to uninstall those updates as an alternative means
of dealing with this (and whether that would fix the problem)? What
a mess.

PCR wrote:
Two or more separate Windows Update criticals took your
Troubleshooters away, for security reasons.

http://support.microsoft.com/default...;en-us;Q188867
Troubleshooting Windows 98 Startup Problems. This article contains a
link to what it says is the equivalent of the Windows Help
Troubleshooters...
http://support.microsoft.com/support/windows/tshoot
That's it. But, here is how to get them back when offline...

First, "START, Find, F&F, Tshoot.inf"; R-Clk it & select "Install".
If you still don't have the Troubleshooters...

(1) "START, Run, RegEdit"
(2) Navigate to

HKEY_LOCAL_MACHINE\Software\Microsoft\Internet Explorer\ActiveX
Compatibility\{4B106874-DD36-11D0-8B44-00A024DD9EFF}

Compatibility Flags 0x00000400 (1024) Dword value 400

by
(a) Clicking plus signs, beginning with "HKEY_LOCAL_MACHINE",
(b) & ending with "ActiveX Compatibility".
(c) Finally, click "{4B106874-DD36-11D0-8B44-00A024DD9EFF}" itself
in the left pane.
(d) Now, you see "Compatibility Flags 0x00000400 (1024)" in the
right pane.
(e) "Registry menu, Export Registry file".

This will create a ".reg" file of the entire Key that is
open... all the items in the right pane & all sub-keys in the left
pane (if there is a plus sign). Give it a name & location of your
choosing, even to the Desktop or My Documents. Then, to undo the
following, you will be able to simply click that file, to Merge
it's contents back into the Registry.

Actually-- name that one "NoTrouble.reg". It will look like...

...Start.....
REGEDIT4

[HKEY_LOCAL_MACHINE\Software\Microsoft\Internet Explorer\ActiveX
Compatibility\{4B106874-DD36-11D0-8B44-00A024DD9EFF}]
"Compatibility Flags"=dword:00000400

...End.......

(f) Close RegEdit. You now have an "undo" .reg, named
"NoTrouble.reg". (g) Make a copy of it called "Trouble.reg".
(h) Open "Trouble.reg" in Notepad. Change the "dword" to look as
follows... all zeros...

...Start..of "Trouble.reg"...
REGEDIT4

[HKEY_LOCAL_MACHINE\Software\Microsoft\Internet Explorer\ActiveX
Compatibility\{4B106874-DD36-11D0-8B44-00A024DD9EFF}]
"Compatibility Flags"=dword:00000000

...End.......

CAREFUL: That "HKEY" is one line, with TWO spaces only. One between
"Internet Explorer", & the other between "ActiveX Compatibility".
Make sure it looks that way in Notepad, before you click to Save.
Also, you must have an empty line at bottom.

Now, "Trouble.reg" gives you the Troubleshooters. "NoTrouble.reg"
will give you security by taking them away. Remember to undo it,
after you are done looking at the Troubleshooters.


(2) By default, when a ".reg" is clicked, it will Merge into the
Registry. To alter the default behavior: "START, Settings, Folder
Options, File Types tab". Scroll to & click "Registration Entries",
click the "Edit" button, select "edit" in the window & click the
"Set Default" button. Now, when you click a ".reg" file, it will
open in Notepad for examination. To merge it into the Registry,
R-Clk it & select "Merge".


When it rains, it pours.

Seemingly out of the blue, my computer can no longer play audio.
This includes sound from audio and audio/video files of all types,
either from the internet or from hard drive, and also audio CDs.

In an effort to try and pinpoint the problem, I typed in
"troubleshooter" in 98SE Help and got a variety of troubleshooters
for various problems. But none of them work - when you select a
radio button and click Next, you get a blank page, or, rarely, an
error message. In the case of one of the modem troubleshooters the
error message reads:

Line 23
Char 1
Error Object doesn't support this property or method
'parent.t1.ApgtsX21.Run Query'
Code 0
URL:


Do you want to continue running scripts on this page?

(The "no sound" audio troubleshooter yielded a blank page)

I suppose the logical order for problem solving here would be to
get the troubleshooter working again and then see if it comes up
with anything for the lack of audio, but at this point any advice
on any of the above is most welcome.

Note: After some trepidation, because the accompanying warnings
concerning the impairment of Help files in certain situations was
not clear, I installed the most recent critical update. Don't know
if that has anything to do with this, but I thought it was worth
mentioning just in case.





Attached Images
 
  #7  
Old January 26th 05, 03:56 AM
glee
external usenet poster
 
Posts: n/a
Default

The most likely restoe that fixed your probvlem was the Registry files.....that is
also the most likely cause of the Live Update problem. I would rather use scanreg
than a third-party "system saver". I do not care for any products by Symantec, nor
do I care for GoBack, so I cannot help you on those points.
--
Glen Ventura, MS MVP Shell/User, A+
http://dts-l.org/goodpost.htm

"Roger Fink" wrote in message
...
This concerns the 'no audio' portion of my problems. At least for now. I was
able to restore all of the audio capability by using Fix-It's version of
scanreg /restore ("System Saver"). However now Norton Live Update isn't
working and I've been able to verify that it was the restore that disabled
it (I reverted back to today's first boot with GoBack and LU was fine). With
Fix-It you get to check off the boxes shown in the image before you apply
the command. I checked off all of them. So my question is, is there likely a
box or boxes I can avoid checking off so that I'll still get my audio back
without losing Live Update? I realize there may not be first-hand
familiarity with the program but I wouldn't be reticent about offering
advice - remember, with GoBack I can revert if it doesn't work out. This may
not be the MVP preferred method of troubleshooting the audio problem but,
apart from the LU situation, it worked, and I'm hoping you'll work with me
on it.


PCR wrote:
You are welcome. As Glee says, it is each cumulative IE update (which
replaces the prior) that is removing those Troubleshooters. Best keep
the latest cumulative, & just use one of the workarounds.


Thanks, PCR. At 2:30 in the morning this is a little more than I can
deal with right now. Before I look at it again tomorrow, could you
post the update numbers and perhaps give your opinion on just how
bad it would be to uninstall those updates as an alternative means
of dealing with this (and whether that would fix the problem)? What
a mess.

PCR wrote:
Two or more separate Windows Update criticals took your
Troubleshooters away, for security reasons.

http://support.microsoft.com/default...;en-us;Q188867
Troubleshooting Windows 98 Startup Problems. This article contains a
link to what it says is the equivalent of the Windows Help
Troubleshooters...
http://support.microsoft.com/support/windows/tshoot
That's it. But, here is how to get them back when offline...

First, "START, Find, F&F, Tshoot.inf"; R-Clk it & select "Install".
If you still don't have the Troubleshooters...

(1) "START, Run, RegEdit"
(2) Navigate to

HKEY_LOCAL_MACHINE\Software\Microsoft\Internet Explorer\ActiveX
Compatibility\{4B106874-DD36-11D0-8B44-00A024DD9EFF}

Compatibility Flags 0x00000400 (1024) Dword value 400

by
(a) Clicking plus signs, beginning with "HKEY_LOCAL_MACHINE",
(b) & ending with "ActiveX Compatibility".
(c) Finally, click "{4B106874-DD36-11D0-8B44-00A024DD9EFF}" itself
in the left pane.
(d) Now, you see "Compatibility Flags 0x00000400 (1024)" in the
right pane.
(e) "Registry menu, Export Registry file".

This will create a ".reg" file of the entire Key that is
open... all the items in the right pane & all sub-keys in the left
pane (if there is a plus sign). Give it a name & location of your
choosing, even to the Desktop or My Documents. Then, to undo the
following, you will be able to simply click that file, to Merge
it's contents back into the Registry.

Actually-- name that one "NoTrouble.reg". It will look like...

...Start.....
REGEDIT4

[HKEY_LOCAL_MACHINE\Software\Microsoft\Internet Explorer\ActiveX
Compatibility\{4B106874-DD36-11D0-8B44-00A024DD9EFF}]
"Compatibility Flags"=dword:00000400

...End.......

(f) Close RegEdit. You now have an "undo" .reg, named
"NoTrouble.reg". (g) Make a copy of it called "Trouble.reg".
(h) Open "Trouble.reg" in Notepad. Change the "dword" to look as
follows... all zeros...

...Start..of "Trouble.reg"...
REGEDIT4

[HKEY_LOCAL_MACHINE\Software\Microsoft\Internet Explorer\ActiveX
Compatibility\{4B106874-DD36-11D0-8B44-00A024DD9EFF}]
"Compatibility Flags"=dword:00000000

...End.......

CAREFUL: That "HKEY" is one line, with TWO spaces only. One between
"Internet Explorer", & the other between "ActiveX Compatibility".
Make sure it looks that way in Notepad, before you click to Save.
Also, you must have an empty line at bottom.

Now, "Trouble.reg" gives you the Troubleshooters. "NoTrouble.reg"
will give you security by taking them away. Remember to undo it,
after you are done looking at the Troubleshooters.


(2) By default, when a ".reg" is clicked, it will Merge into the
Registry. To alter the default behavior: "START, Settings, Folder
Options, File Types tab". Scroll to & click "Registration Entries",
click the "Edit" button, select "edit" in the window & click the
"Set Default" button. Now, when you click a ".reg" file, it will
open in Notepad for examination. To merge it into the Registry,
R-Clk it & select "Merge".


When it rains, it pours.

Seemingly out of the blue, my computer can no longer play audio.
This includes sound from audio and audio/video files of all types,
either from the internet or from hard drive, and also audio CDs.

In an effort to try and pinpoint the problem, I typed in
"troubleshooter" in 98SE Help and got a variety of troubleshooters
for various problems. But none of them work - when you select a
radio button and click Next, you get a blank page, or, rarely, an
error message. In the case of one of the modem troubleshooters the
error message reads:

Line 23
Char 1
Error Object doesn't support this property or method
'parent.t1.ApgtsX21.Run Query'
Code 0
URL:


Do you want to continue running scripts on this page?

(The "no sound" audio troubleshooter yielded a blank page)

I suppose the logical order for problem solving here would be to
get the troubleshooter working again and then see if it comes up
with anything for the lack of audio, but at this point any advice
on any of the above is most welcome.

Note: After some trepidation, because the accompanying warnings
concerning the impairment of Help files in certain situations was
not clear, I installed the most recent critical update. Don't know
if that has anything to do with this, but I thought it was worth
mentioning just in case.





  #8  
Old January 26th 05, 04:31 AM
Roger Fink
external usenet poster
 
Posts: n/a
Default

Your favorite software company deserves a critical look as well. They had
the option of phrasing their update in conventional English, using phrases
like "Installation of this update will disable Troubleshooter", but elected
to obfuscate, IMHO, lest nobody use it.

glee wrote:
The most likely restoe that fixed your probvlem was the Registry
files.....that is also the most likely cause of the Live Update
problem. I would rather use scanreg than a third-party "system
saver". I do not care for any products by Symantec, nor do I care
for GoBack, so I cannot help you on those points.

"Roger Fink" wrote in message
...
This concerns the 'no audio' portion of my problems. At least for
now. I was able to restore all of the audio capability by using
Fix-It's version of
scanreg /restore ("System Saver"). However now Norton Live Update
isn't
working and I've been able to verify that it was the restore that
disabled
it (I reverted back to today's first boot with GoBack and LU was
fine). With Fix-It you get to check off the boxes shown in the image
before you apply
the command. I checked off all of them. So my question is, is there
likely a
box or boxes I can avoid checking off so that I'll still get my
audio back without losing Live Update? I realize there may not be
first-hand
familiarity with the program but I wouldn't be reticent about
offering
advice - remember, with GoBack I can revert if it doesn't work out.
This may
not be the MVP preferred method of troubleshooting the audio problem
but,
apart from the LU situation, it worked, and I'm hoping you'll work
with me
on it.


PCR wrote:
You are welcome. As Glee says, it is each cumulative IE update
(which
replaces the prior) that is removing those Troubleshooters. Best
keep
the latest cumulative, & just use one of the workarounds.


Thanks, PCR. At 2:30 in the morning this is a little more than I
can
deal with right now. Before I look at it again tomorrow, could you
post the update numbers and perhaps give your opinion on just how
bad it would be to uninstall those updates as an alternative means
of dealing with this (and whether that would fix the problem)? What
a mess.

PCR wrote:
Two or more separate Windows Update criticals took your
Troubleshooters away, for security reasons.

http://support.microsoft.com/default...;en-us;Q188867
Troubleshooting Windows 98 Startup Problems. This article
contains a
link to what it says is the equivalent of the Windows Help
Troubleshooters...
http://support.microsoft.com/support/windows/tshoot
That's it. But, here is how to get them back when offline...

First, "START, Find, F&F, Tshoot.inf"; R-Clk it & select
"Install".
If you still don't have the Troubleshooters...

(1) "START, Run, RegEdit"
(2) Navigate to

HKEY_LOCAL_MACHINE\Software\Microsoft\Internet Explorer\ActiveX
Compatibility\{4B106874-DD36-11D0-8B44-00A024DD9EFF}

Compatibility Flags 0x00000400 (1024) Dword value 400

by
(a) Clicking plus signs, beginning with "HKEY_LOCAL_MACHINE",
(b) & ending with "ActiveX Compatibility".
(c) Finally, click "{4B106874-DD36-11D0-8B44-00A024DD9EFF}" itself
in the left pane.
(d) Now, you see "Compatibility Flags 0x00000400 (1024)" in the
right pane.
(e) "Registry menu, Export Registry file".

This will create a ".reg" file of the entire Key that is
open... all the items in the right pane & all sub-keys in the left
pane (if there is a plus sign). Give it a name & location of your
choosing, even to the Desktop or My Documents. Then, to undo the
following, you will be able to simply click that file, to Merge
it's contents back into the Registry.

Actually-- name that one "NoTrouble.reg". It will look like...

...Start.....
REGEDIT4

[HKEY_LOCAL_MACHINE\Software\Microsoft\Internet Explorer\ActiveX
Compatibility\{4B106874-DD36-11D0-8B44-00A024DD9EFF}]
"Compatibility Flags"=dword:00000400

...End.......

(f) Close RegEdit. You now have an "undo" .reg, named
"NoTrouble.reg". (g) Make a copy of it called "Trouble.reg".
(h) Open "Trouble.reg" in Notepad. Change the "dword" to look as
follows... all zeros...

...Start..of "Trouble.reg"...
REGEDIT4

[HKEY_LOCAL_MACHINE\Software\Microsoft\Internet Explorer\ActiveX
Compatibility\{4B106874-DD36-11D0-8B44-00A024DD9EFF}]
"Compatibility Flags"=dword:00000000

...End.......

CAREFUL: That "HKEY" is one line, with TWO spaces only. One
between "Internet Explorer", & the other between "ActiveX
Compatibility".
Make sure it looks that way in Notepad, before you click to Save.
Also, you must have an empty line at bottom.

Now, "Trouble.reg" gives you the Troubleshooters. "NoTrouble.reg"
will give you security by taking them away. Remember to undo it,
after you are done looking at the Troubleshooters.


(2) By default, when a ".reg" is clicked, it will Merge into the
Registry. To alter the default behavior: "START, Settings, Folder
Options, File Types tab". Scroll to & click "Registration
Entries",
click the "Edit" button, select "edit" in the window & click the
"Set Default" button. Now, when you click a ".reg" file, it will
open in Notepad for examination. To merge it into the Registry,
R-Clk it & select "Merge".


When it rains, it pours.

Seemingly out of the blue, my computer can no longer play audio.
This includes sound from audio and audio/video files of all
types,
either from the internet or from hard drive, and also audio CDs.

In an effort to try and pinpoint the problem, I typed in
"troubleshooter" in 98SE Help and got a variety of
troubleshooters
for various problems. But none of them work - when you select a
radio button and click Next, you get a blank page, or, rarely, an
error message. In the case of one of the modem troubleshooters
the
error message reads:

Line 23
Char 1
Error Object doesn't support this property or method
'parent.t1.ApgtsX21.Run Query'
Code 0
URL:


Do you want to continue running scripts on this page?

(The "no sound" audio troubleshooter yielded a blank page)

I suppose the logical order for problem solving here would be to
get the troubleshooter working again and then see if it comes up
with anything for the lack of audio, but at this point any advice
on any of the above is most welcome.

Note: After some trepidation, because the accompanying warnings
concerning the impairment of Help files in certain situations was
not clear, I installed the most recent critical update. Don't
know
if that has anything to do with this, but I thought it was worth
mentioning just in case.



  #9  
Old January 26th 05, 04:54 AM
PCR
external usenet poster
 
Posts: n/a
Default

Probably the Registry files affect both products. With luck, System.ini
will only affect the Audio. It certainly does have Audio matter inside.
As you said, GoBack, if it fails. Then...

In the state where you have Norton Live Update, but no Audio, perhaps...

Here is basically all I know of audio, except you may also look at a
list of audio devices/drivers in Device Manager. If you go that way,
BETTER be sure of what you've got now, so that you may change back to
it. To see what you've got now...

(a) "Control Panel, System, Device Manager tab, Sound Video & Game
Controllers branch".
(b) D-Clk the devices under it, each in turn, for Properties.
(c) Click the Driver tab, & then click the "Update Driver button".
(d) Bolt "Display a list..", & click "Next".
What shows up in the "Models" box?
(e) Finally, bolt "Show all hardware".
What is lit up in both the left & right panes?

That is what is currently installed & active. If you choose others from
the left/right panes (& click "Next"), it will constitute an uninstall
of the old & an install of the new. Well, here is all I know...

With the computer off, un/re-plug all audio wires.

Well, try "START, Run, CDPLAYER". It is simpler than, for instance, WMP.
If you get sound there, then it's a setting in WMP, or whatever, at
fault.

(1) Is the sound muted? D-Clk the speaker icon in the Tray to see. If no
speaker is there, then "START button, Settings, Control Panel,
Multimedia", & check the box for it at bottom.

(2) "Control Panel, Add/Remove Programs, Windows Setup tab, Multimedia,
Volume Control". If it is shown as installed (checked), then uncheck it,
OK your way out, & even perhaps reboot. Then, do it all again, but this
time CHECK it.

(3) In my case, the volume control appears to be part of my audio
drivers...

When I do the following procedure, I am asked to supply drivers during
boot. I bypass the request, & end up with none. Then, I run an .exe
downloaded from Compaq, which puts them back in. Or, I go to a folder &
click a Setup.exe in there, when I want the older drivers.

The point is-- YOU may have to do it that way too. So, prepare.

(a) Boot to Safe Mode. (Enable Startup Menu at "START, Run, MSConfig,
Advanced button.)
(b) "Control Panel, System, Device Manager tab".
(c) Open the "Sound, video & game controllers" branch, & delete all
devices under it. This is meant to eliminate "ghosts" of drivers past,
which are invisible in Normal Mode.
(d) Reboot to Normal Mode.
(e) Install your Sound Drivers, if they haven't automatically been
detected.

(4) If you are sure of Audio drivers you may have downloaded, that you
do have a method to reinstall them, then consider...

(a) "Control Panel, Add/Remove Programs, Install/Uninstall tab"
(b) If your Audio driver is mentioned there, uninstall it before
installing the new.


--
Thanks or Good Luck,
There may be humor in this post, and,
Naturally, you will not sue,
should things get worse after this,
PCR

"Roger Fink" wrote in message
...
| This concerns the 'no audio' portion of my problems. At least for now.
I was
| able to restore all of the audio capability by using Fix-It's version
of
| scanreg /restore ("System Saver"). However now Norton Live Update
isn't
| working and I've been able to verify that it was the restore that
disabled
| it (I reverted back to today's first boot with GoBack and LU was
fine). With
| Fix-It you get to check off the boxes shown in the image before you
apply
| the command. I checked off all of them. So my question is, is there
likely a
| box or boxes I can avoid checking off so that I'll still get my audio
back
| without losing Live Update? I realize there may not be first-hand
| familiarity with the program but I wouldn't be reticent about offering
| advice - remember, with GoBack I can revert if it doesn't work out.
This may
| not be the MVP preferred method of troubleshooting the audio problem
but,
| apart from the LU situation, it worked, and I'm hoping you'll work
with me
| on it.
|
|
| PCR wrote:
| You are welcome. As Glee says, it is each cumulative IE update
(which
| replaces the prior) that is removing those Troubleshooters. Best
keep
| the latest cumulative, & just use one of the workarounds.
|
|
| Thanks, PCR. At 2:30 in the morning this is a little more than I
can
| deal with right now. Before I look at it again tomorrow, could you
| post the update numbers and perhaps give your opinion on just how
| bad it would be to uninstall those updates as an alternative means
| of dealing with this (and whether that would fix the problem)? What
| a mess.
|
| PCR wrote:
| Two or more separate Windows Update criticals took your
| Troubleshooters away, for security reasons.
|
|
http://support.microsoft.com/default...;en-us;Q188867
| Troubleshooting Windows 98 Startup Problems. This article contains
a
| link to what it says is the equivalent of the Windows Help
| Troubleshooters...
| http://support.microsoft.com/support/windows/tshoot
| That's it. But, here is how to get them back when offline...
|
| First, "START, Find, F&F, Tshoot.inf"; R-Clk it & select
"Install".
| If you still don't have the Troubleshooters...
|
| (1) "START, Run, RegEdit"
| (2) Navigate to
|
| HKEY_LOCAL_MACHINE\Software\Microsoft\Internet Explorer\ActiveX
| Compatibility\{4B106874-DD36-11D0-8B44-00A024DD9EFF}
|
| Compatibility Flags 0x00000400 (1024) Dword value 400
|
| by
| (a) Clicking plus signs, beginning with "HKEY_LOCAL_MACHINE",
| (b) & ending with "ActiveX Compatibility".
| (c) Finally, click "{4B106874-DD36-11D0-8B44-00A024DD9EFF}" itself
| in the left pane.
| (d) Now, you see "Compatibility Flags 0x00000400 (1024)" in the
| right pane.
| (e) "Registry menu, Export Registry file".
|
| This will create a ".reg" file of the entire Key that is
| open... all the items in the right pane & all sub-keys in the left
| pane (if there is a plus sign). Give it a name & location of your
| choosing, even to the Desktop or My Documents. Then, to undo the
| following, you will be able to simply click that file, to Merge
| it's contents back into the Registry.
|
| Actually-- name that one "NoTrouble.reg". It will look like...
|
| ...Start.....
| REGEDIT4
|
| [HKEY_LOCAL_MACHINE\Software\Microsoft\Internet Explorer\ActiveX
| Compatibility\{4B106874-DD36-11D0-8B44-00A024DD9EFF}]
| "Compatibility Flags"=dword:00000400
|
| ...End.......
|
| (f) Close RegEdit. You now have an "undo" .reg, named
| "NoTrouble.reg". (g) Make a copy of it called "Trouble.reg".
| (h) Open "Trouble.reg" in Notepad. Change the "dword" to look as
| follows... all zeros...
|
| ...Start..of "Trouble.reg"...
| REGEDIT4
|
| [HKEY_LOCAL_MACHINE\Software\Microsoft\Internet Explorer\ActiveX
| Compatibility\{4B106874-DD36-11D0-8B44-00A024DD9EFF}]
| "Compatibility Flags"=dword:00000000
|
| ...End.......
|
| CAREFUL: That "HKEY" is one line, with TWO spaces only. One
between
| "Internet Explorer", & the other between "ActiveX Compatibility".
| Make sure it looks that way in Notepad, before you click to Save.
| Also, you must have an empty line at bottom.
|
| Now, "Trouble.reg" gives you the Troubleshooters. "NoTrouble.reg"
| will give you security by taking them away. Remember to undo it,
| after you are done looking at the Troubleshooters.
|
|
| (2) By default, when a ".reg" is clicked, it will Merge into the
| Registry. To alter the default behavior: "START, Settings, Folder
| Options, File Types tab". Scroll to & click "Registration
Entries",
| click the "Edit" button, select "edit" in the window & click the
| "Set Default" button. Now, when you click a ".reg" file, it will
| open in Notepad for examination. To merge it into the Registry,
| R-Clk it & select "Merge".
|
|
| When it rains, it pours.
|
| Seemingly out of the blue, my computer can no longer play audio.
| This includes sound from audio and audio/video files of all
types,
| either from the internet or from hard drive, and also audio CDs.
|
| In an effort to try and pinpoint the problem, I typed in
| "troubleshooter" in 98SE Help and got a variety of
troubleshooters
| for various problems. But none of them work - when you select a
| radio button and click Next, you get a blank page, or, rarely, an
| error message. In the case of one of the modem troubleshooters
the
| error message reads:
|
| Line 23
| Char 1
| Error Object doesn't support this property or method
| 'parent.t1.ApgtsX21.Run Query'
| Code 0
| URL:
|
|
| Do you want to continue running scripts on this page?
|
| (The "no sound" audio troubleshooter yielded a blank page)
|
| I suppose the logical order for problem solving here would be to
| get the troubleshooter working again and then see if it comes up
| with anything for the lack of audio, but at this point any advice
| on any of the above is most welcome.
|
| Note: After some trepidation, because the accompanying warnings
| concerning the impairment of Help files in certain situations was
| not clear, I installed the most recent critical update. Don't
know
| if that has anything to do with this, but I thought it was worth
| mentioning just in case.
|
|
|


  #10  
Old January 26th 05, 05:21 AM
glee
external usenet poster
 
Posts: n/a
Default

My "favorite software company"? They're not even mentioned in this thread...we are
talking about Microsoft and Symantec wares.
--
Glen Ventura, MS MVP Shell/User, A+
http://dts-l.org/goodpost.htm

"Roger Fink" wrote in message
...
Your favorite software company deserves a critical look as well. They had
the option of phrasing their update in conventional English, using phrases
like "Installation of this update will disable Troubleshooter", but elected
to obfuscate, IMHO, lest nobody use it.

glee wrote:
The most likely restoe that fixed your probvlem was the Registry
files.....that is also the most likely cause of the Live Update
problem. I would rather use scanreg than a third-party "system
saver". I do not care for any products by Symantec, nor do I care
for GoBack, so I cannot help you on those points.

"Roger Fink" wrote in message
...
This concerns the 'no audio' portion of my problems. At least for
now. I was able to restore all of the audio capability by using
Fix-It's version of
scanreg /restore ("System Saver"). However now Norton Live Update
isn't
working and I've been able to verify that it was the restore that
disabled
it (I reverted back to today's first boot with GoBack and LU was
fine). With Fix-It you get to check off the boxes shown in the image
before you apply
the command. I checked off all of them. So my question is, is there
likely a
box or boxes I can avoid checking off so that I'll still get my
audio back without losing Live Update? I realize there may not be
first-hand
familiarity with the program but I wouldn't be reticent about
offering
advice - remember, with GoBack I can revert if it doesn't work out.
This may
not be the MVP preferred method of troubleshooting the audio problem
but,
apart from the LU situation, it worked, and I'm hoping you'll work
with me
on it.


PCR wrote:
You are welcome. As Glee says, it is each cumulative IE update
(which
replaces the prior) that is removing those Troubleshooters. Best
keep
the latest cumulative, & just use one of the workarounds.


Thanks, PCR. At 2:30 in the morning this is a little more than I
can
deal with right now. Before I look at it again tomorrow, could you
post the update numbers and perhaps give your opinion on just how
bad it would be to uninstall those updates as an alternative means
of dealing with this (and whether that would fix the problem)? What
a mess.

PCR wrote:
Two or more separate Windows Update criticals took your
Troubleshooters away, for security reasons.

http://support.microsoft.com/default...;en-us;Q188867
Troubleshooting Windows 98 Startup Problems. This article
contains a
link to what it says is the equivalent of the Windows Help
Troubleshooters...
http://support.microsoft.com/support/windows/tshoot
That's it. But, here is how to get them back when offline...

First, "START, Find, F&F, Tshoot.inf"; R-Clk it & select
"Install".
If you still don't have the Troubleshooters...

(1) "START, Run, RegEdit"
(2) Navigate to

HKEY_LOCAL_MACHINE\Software\Microsoft\Internet Explorer\ActiveX
Compatibility\{4B106874-DD36-11D0-8B44-00A024DD9EFF}

Compatibility Flags 0x00000400 (1024) Dword value 400

by
(a) Clicking plus signs, beginning with "HKEY_LOCAL_MACHINE",
(b) & ending with "ActiveX Compatibility".
(c) Finally, click "{4B106874-DD36-11D0-8B44-00A024DD9EFF}" itself
in the left pane.
(d) Now, you see "Compatibility Flags 0x00000400 (1024)" in the
right pane.
(e) "Registry menu, Export Registry file".

This will create a ".reg" file of the entire Key that is
open... all the items in the right pane & all sub-keys in the left
pane (if there is a plus sign). Give it a name & location of your
choosing, even to the Desktop or My Documents. Then, to undo the
following, you will be able to simply click that file, to Merge
it's contents back into the Registry.

Actually-- name that one "NoTrouble.reg". It will look like...

...Start.....
REGEDIT4

[HKEY_LOCAL_MACHINE\Software\Microsoft\Internet Explorer\ActiveX
Compatibility\{4B106874-DD36-11D0-8B44-00A024DD9EFF}]
"Compatibility Flags"=dword:00000400

...End.......

(f) Close RegEdit. You now have an "undo" .reg, named
"NoTrouble.reg". (g) Make a copy of it called "Trouble.reg".
(h) Open "Trouble.reg" in Notepad. Change the "dword" to look as
follows... all zeros...

...Start..of "Trouble.reg"...
REGEDIT4

[HKEY_LOCAL_MACHINE\Software\Microsoft\Internet Explorer\ActiveX
Compatibility\{4B106874-DD36-11D0-8B44-00A024DD9EFF}]
"Compatibility Flags"=dword:00000000

...End.......

CAREFUL: That "HKEY" is one line, with TWO spaces only. One
between "Internet Explorer", & the other between "ActiveX
Compatibility".
Make sure it looks that way in Notepad, before you click to Save.
Also, you must have an empty line at bottom.

Now, "Trouble.reg" gives you the Troubleshooters. "NoTrouble.reg"
will give you security by taking them away. Remember to undo it,
after you are done looking at the Troubleshooters.


(2) By default, when a ".reg" is clicked, it will Merge into the
Registry. To alter the default behavior: "START, Settings, Folder
Options, File Types tab". Scroll to & click "Registration
Entries",
click the "Edit" button, select "edit" in the window & click the
"Set Default" button. Now, when you click a ".reg" file, it will
open in Notepad for examination. To merge it into the Registry,
R-Clk it & select "Merge".


When it rains, it pours.

Seemingly out of the blue, my computer can no longer play audio.
This includes sound from audio and audio/video files of all
types,
either from the internet or from hard drive, and also audio CDs.

In an effort to try and pinpoint the problem, I typed in
"troubleshooter" in 98SE Help and got a variety of
troubleshooters
for various problems. But none of them work - when you select a
radio button and click Next, you get a blank page, or, rarely, an
error message. In the case of one of the modem troubleshooters
the
error message reads:

Line 23
Char 1
Error Object doesn't support this property or method
'parent.t1.ApgtsX21.Run Query'
Code 0
URL:


Do you want to continue running scripts on this page?

(The "no sound" audio troubleshooter yielded a blank page)

I suppose the logical order for problem solving here would be to
get the troubleshooter working again and then see if it comes up
with anything for the lack of audio, but at this point any advice
on any of the above is most welcome.

Note: After some trepidation, because the accompanying warnings
concerning the impairment of Help files in certain situations was
not clear, I installed the most recent critical update. Don't
know
if that has anything to do with this, but I thought it was worth
mentioning just in case.




 




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