USB Hard Drive Installation causes Win98SE to crash

Hi
I've just bought a Freecom Classic 160Gb USB hard drive for my Win98SE
system, and I can't get it to install.

When I plug in the USB cable, the system recognises new hardware and asks
for drivers. This is expected behaviour according to the manual. When I
install the drivers from the supplied CD, Windows crashes with a Blue Screen
of Death and reports error code 0028:c1C3738A caused by VXD APIX(02) +
0000272A.

I've tried using updated drivers from the Freecom website but that just
produces the same result. I've emailed Freecom support, but all they've
come back with is "use the drivers from the website".

Other devices attached to the system include:
-USB printer HP Deskjet 930C
-USB leads to plug in Fuji Finepix digital camera
-Origio broadband router running off internal network card
-internal Zoom modem
-internal SCSI card connecting to Scanmaker x6 scanner
-PS2 mouse & keyboard

Any thoughts and help appreciated.

Regards
Mike

Unplug device
try installing device drivers without the device connected
reboot
plug device in

Win98 can be picky about usb

--

Adaware http://www.lavasoft.de
spybot http://security.kolla.de
AVG free antivirus http://www.grisoft.com
Etrust/Vet/CA.online Antivirus scan
http://www3.ca.com/securityadvisor/virusinfo/scan.aspx
Panda online AntiVirus scan http://www.pandasoftware.com/ActiveScan/
Catalog of removal tools (1)
http://www.pandasoftware.com/download/utilities/
Catalog of removal tools (2)
http://www3.ca.com/securityadvisor/n...aspx?CID=40387
Trouble Shooting guide to Windows http://mvps.org/winhelp2002/
Blocking Unwanted Parasites with a Hosts file
http://mvps.org/winhelp2002/hosts.htm
links provided as a courtesy, read all instructions on the pages before
use
Grateful thanks to the authors/webmasters

_
"Mike Andrews" wrote in message
...
Hi
I've just bought a Freecom Classic 160Gb USB hard drive for my Win98SE
system, and I can't get it to install.

When I plug in the USB cable, the system recognises new hardware and asks
for drivers. This is expected behaviour according to the manual. When I
install the drivers from the supplied CD, Windows crashes with a Blue
Screen
of Death and reports error code 0028:c1C3738A caused by VXD APIX(02) +
0000272A.

I've tried using updated drivers from the Freecom website but that just
produces the same result. I've emailed Freecom support, but all they've
come back with is "use the drivers from the website".

Other devices attached to the system include:
-USB printer HP Deskjet 930C
-USB leads to plug in Fuji Finepix digital camera
-Origio broadband router running off internal network card
-internal Zoom modem
-internal SCSI card connecting to Scanmaker x6 scanner
-PS2 mouse & keyboard

Any thoughts and help appreciated.

Regards
Mike

Hi
Thanks for the suggestion, but unfortunately that just produces the same
result.
Any further ideas welcome - beginning to think I'm going to have to return
the drive to Ebuyer.....
Thanks
Mike

"AlmostBob" wrote in message
...
Unplug device
try installing device drivers without the device connected
reboot
plug device in

Win98 can be picky about usb

--

Adaware http://www.lavasoft.de
spybot http://security.kolla.de
AVG free antivirus http://www.grisoft.com
Etrust/Vet/CA.online Antivirus scan
http://www3.ca.com/securityadvisor/virusinfo/scan.aspx
Panda online AntiVirus scan http://www.pandasoftware.com/ActiveScan/
Catalog of removal tools (1)
http://www.pandasoftware.com/download/utilities/
Catalog of removal tools (2)
http://www3.ca.com/securityadvisor/n...aspx?CID=40387
Trouble Shooting guide to Windows http://mvps.org/winhelp2002/
Blocking Unwanted Parasites with a Hosts file
http://mvps.org/winhelp2002/hosts.htm
links provided as a courtesy, read all instructions on the pages before
use
Grateful thanks to the authors/webmasters

_
"Mike Andrews" wrote in message
...
Hi
I've just bought a Freecom Classic 160Gb USB hard drive for my Win98SE
system, and I can't get it to install.

When I plug in the USB cable, the system recognises new hardware and
asks
for drivers. This is expected behaviour according to the manual. When
I
install the drivers from the supplied CD, Windows crashes with a Blue
Screen
of Death and reports error code 0028:c1C3738A caused by VXD APIX(02) +
0000272A.

I've tried using updated drivers from the Freecom website but that just
produces the same result. I've emailed Freecom support, but all they've
come back with is "use the drivers from the website".

Other devices attached to the system include:
-USB printer HP Deskjet 930C
-USB leads to plug in Fuji Finepix digital camera
-Origio broadband router running off internal network card
-internal Zoom modem
-internal SCSI card connecting to Scanmaker x6 scanner
-PS2 mouse & keyboard

Any thoughts and help appreciated.

Regards
Mike

there may be something of use here http://www.freecom.com/ecSupport.asp

--

Adaware http://www.lavasoft.de
spybot http://security.kolla.de
AVG free antivirus http://www.grisoft.com
Etrust/Vet/CA.online Antivirus scan
http://www3.ca.com/securityadvisor/virusinfo/scan.aspx
Panda online AntiVirus scan http://www.pandasoftware.com/ActiveScan/
Catalog of removal tools (1)
http://www.pandasoftware.com/download/utilities/
Catalog of removal tools (2)
http://www3.ca.com/securityadvisor/n...aspx?CID=40387
Trouble Shooting guide to Windows http://mvps.org/winhelp2002/
Blocking Unwanted Parasites with a Hosts file
http://mvps.org/winhelp2002/hosts.htm
links provided as a courtesy, read all instructions on the pages before
use
Grateful thanks to the authors/webmasters

_
"Mike Andrews" wrote in message
...
Hi
Thanks for the suggestion, but unfortunately that just produces the same
result.
Any further ideas welcome - beginning to think I'm going to have to return
the drive to Ebuyer.....
Thanks
Mike

"AlmostBob" wrote in message
...
Unplug device
try installing device drivers without the device connected
reboot
plug device in

Win98 can be picky about usb

--

Adaware http://www.lavasoft.de
spybot http://security.kolla.de
AVG free antivirus http://www.grisoft.com
Etrust/Vet/CA.online Antivirus scan
http://www3.ca.com/securityadvisor/virusinfo/scan.aspx
Panda online AntiVirus scan http://www.pandasoftware.com/ActiveScan/
Catalog of removal tools (1)
http://www.pandasoftware.com/download/utilities/
Catalog of removal tools (2)
http://www3.ca.com/securityadvisor/n...aspx?CID=40387
Trouble Shooting guide to Windows http://mvps.org/winhelp2002/
Blocking Unwanted Parasites with a Hosts file
http://mvps.org/winhelp2002/hosts.htm
links provided as a courtesy, read all instructions on the pages
before
use
Grateful thanks to the authors/webmasters

_
"Mike Andrews" wrote in message
...
Hi
I've just bought a Freecom Classic 160Gb USB hard drive for my Win98SE
system, and I can't get it to install.

When I plug in the USB cable, the system recognises new hardware and
asks
for drivers. This is expected behaviour according to the manual.
When
I
install the drivers from the supplied CD, Windows crashes with a Blue
Screen
of Death and reports error code 0028:c1C3738A caused by VXD APIX(02) +
0000272A.

I've tried using updated drivers from the Freecom website but that
just
produces the same result. I've emailed Freecom support, but all
they've
come back with is "use the drivers from the website".

Other devices attached to the system include:
-USB printer HP Deskjet 930C
-USB leads to plug in Fuji Finepix digital camera
-Origio broadband router running off internal network card
-internal Zoom modem
-internal SCSI card connecting to Scanmaker x6 scanner
-PS2 mouse & keyboard

Any thoughts and help appreciated.

Regards
Mike

Hi
Yes, tried that too - but no reply from Freecom via that route either. I
think the drive is going back to Ebyer!
Thanks anyway for your help on this.
Regards
Mike

"AlmostBob" wrote in message
...
there may be something of use here http://www.freecom.com/ecSupport.asp

--

Adaware http://www.lavasoft.de
spybot http://security.kolla.de
AVG free antivirus http://www.grisoft.com
Etrust/Vet/CA.online Antivirus scan
http://www3.ca.com/securityadvisor/virusinfo/scan.aspx
Panda online AntiVirus scan http://www.pandasoftware.com/ActiveScan/
Catalog of removal tools (1)
http://www.pandasoftware.com/download/utilities/
Catalog of removal tools (2)
http://www3.ca.com/securityadvisor/n...aspx?CID=40387
Trouble Shooting guide to Windows http://mvps.org/winhelp2002/
Blocking Unwanted Parasites with a Hosts file
http://mvps.org/winhelp2002/hosts.htm
links provided as a courtesy, read all instructions on the pages before
use
Grateful thanks to the authors/webmasters

_
"Mike Andrews" wrote in message
...
Hi
Thanks for the suggestion, but unfortunately that just produces the same
result.
Any further ideas welcome - beginning to think I'm going to have to
return
the drive to Ebuyer.....
Thanks
Mike

"AlmostBob" wrote in message
...
Unplug device
try installing device drivers without the device connected
reboot
plug device in

Win98 can be picky about usb

--

Adaware http://www.lavasoft.de
spybot http://security.kolla.de
AVG free antivirus http://www.grisoft.com
Etrust/Vet/CA.online Antivirus scan
http://www3.ca.com/securityadvisor/virusinfo/scan.aspx
Panda online AntiVirus scan http://www.pandasoftware.com/ActiveScan/
Catalog of removal tools (1)
http://www.pandasoftware.com/download/utilities/
Catalog of removal tools (2)
http://www3.ca.com/securityadvisor/n...aspx?CID=40387
Trouble Shooting guide to Windows http://mvps.org/winhelp2002/
Blocking Unwanted Parasites with a Hosts file
http://mvps.org/winhelp2002/hosts.htm
links provided as a courtesy, read all instructions on the pages
before
use
Grateful thanks to the authors/webmasters

_
"Mike Andrews" wrote in message
...
Hi
I've just bought a Freecom Classic 160Gb USB hard drive for my
Win98SE
system, and I can't get it to install.

When I plug in the USB cable, the system recognises new hardware and
asks
for drivers. This is expected behaviour according to the manual.
When
I
install the drivers from the supplied CD, Windows crashes with a
Blue
Screen
of Death and reports error code 0028:c1C3738A caused by VXD APIX(02)
+
0000272A.

I've tried using updated drivers from the Freecom website but that
just
produces the same result. I've emailed Freecom support, but all
they've
come back with is "use the drivers from the website".

Other devices attached to the system include:
-USB printer HP Deskjet 930C
-USB leads to plug in Fuji Finepix digital camera
-Origio broadband router running off internal network card
-internal Zoom modem
-internal SCSI card connecting to Scanmaker x6 scanner
-PS2 mouse & keyboard

Any thoughts and help appreciated.

Regards
Mike