Probably the Registry files affect both products. With luck, System.ini
will only affect the Audio. It certainly does have Audio matter inside.
As you said, GoBack, if it fails. Then...

In the state where you have Norton Live Update, but no Audio, perhaps...

Here is basically all I know of audio, except you may also look at a
list of audio devices/drivers in Device Manager. If you go that way,
BETTER be sure of what you've got now, so that you may change back to
it. To see what you've got now...

(a) "Control Panel, System, Device Manager tab, Sound Video & Game
Controllers branch".
(b) D-Clk the devices under it, each in turn, for Properties.
(c) Click the Driver tab, & then click the "Update Driver button".
(d) Bolt "Display a list..", & click "Next".
What shows up in the "Models" box?
(e) Finally, bolt "Show all hardware".
What is lit up in both the left & right panes?

That is what is currently installed & active. If you choose others from
the left/right panes (& click "Next"), it will constitute an uninstall
of the old & an install of the new. Well, here is all I know...

With the computer off, un/re-plug all audio wires.

Well, try "START, Run, CDPLAYER". It is simpler than, for instance, WMP.
If you get sound there, then it's a setting in WMP, or whatever, at
fault.

(1) Is the sound muted? D-Clk the speaker icon in the Tray to see. If no
speaker is there, then "START button, Settings, Control Panel,
Multimedia", & check the box for it at bottom.

(2) "Control Panel, Add/Remove Programs, Windows Setup tab, Multimedia,
Volume Control". If it is shown as installed (checked), then uncheck it,
OK your way out, & even perhaps reboot. Then, do it all again, but this
time CHECK it.

(3) In my case, the volume control appears to be part of my audio
drivers...

When I do the following procedure, I am asked to supply drivers during
boot. I bypass the request, & end up with none. Then, I run an .exe
downloaded from Compaq, which puts them back in. Or, I go to a folder &
click a Setup.exe in there, when I want the older drivers.

The point is-- YOU may have to do it that way too. So, prepare.

(a) Boot to Safe Mode. (Enable Startup Menu at "START, Run, MSConfig,
Advanced button.)
(b) "Control Panel, System, Device Manager tab".
(c) Open the "Sound, video & game controllers" branch, & delete all
devices under it. This is meant to eliminate "ghosts" of drivers past,
which are invisible in Normal Mode.
(d) Reboot to Normal Mode.
(e) Install your Sound Drivers, if they haven't automatically been
detected.

(4) If you are sure of Audio drivers you may have downloaded, that you
do have a method to reinstall them, then consider...

(a) "Control Panel, Add/Remove Programs, Install/Uninstall tab"
(b) If your Audio driver is mentioned there, uninstall it before
installing the new.


--
Thanks or Good Luck,
There may be humor in this post, and,
Naturally, you will not sue,
should things get worse after this,
PCR

"Roger Fink" wrote in message
...
| This concerns the 'no audio' portion of my problems. At least for now.
I was
| able to restore all of the audio capability by using Fix-It's version
of
| scanreg /restore ("System Saver"). However now Norton Live Update
isn't
| working and I've been able to verify that it was the restore that
disabled
| it (I reverted back to today's first boot with GoBack and LU was
fine). With
| Fix-It you get to check off the boxes shown in the image before you
apply
| the command. I checked off all of them. So my question is, is there
likely a
| box or boxes I can avoid checking off so that I'll still get my audio
back
| without losing Live Update? I realize there may not be first-hand
| familiarity with the program but I wouldn't be reticent about offering
| advice - remember, with GoBack I can revert if it doesn't work out.
This may
| not be the MVP preferred method of troubleshooting the audio problem
but,
| apart from the LU situation, it worked, and I'm hoping you'll work
with me
| on it.
|
|
| PCR wrote:
| You are welcome. As Glee says, it is each cumulative IE update
(which
| replaces the prior) that is removing those Troubleshooters. Best
keep
| the latest cumulative, & just use one of the workarounds.
|
|
| Thanks, PCR. At 2:30 in the morning this is a little more than I
can
| deal with right now. Before I look at it again tomorrow, could you
| post the update numbers and perhaps give your opinion on just how
| bad it would be to uninstall those updates as an alternative means
| of dealing with this (and whether that would fix the problem)? What
| a mess.
|
| PCR wrote:
| Two or more separate Windows Update criticals took your
| Troubleshooters away, for security reasons.
|
| http://support.microsoft.com/default...;en-us;Q188867
| Troubleshooting Windows 98 Startup Problems. This article contains
a
| link to what it says is the equivalent of the Windows Help
| Troubleshooters...
| http://support.microsoft.com/support/windows/tshoot
| That's it. But, here is how to get them back when offline...
|
| First, "START, Find, F&F, Tshoot.inf"; R-Clk it & select
"Install".
| If you still don't have the Troubleshooters...
|
| (1) "START, Run, RegEdit"
| (2) Navigate to
|
| HKEY_LOCAL_MACHINE\Software\Microsoft\Internet Explorer\ActiveX
| Compatibility\{4B106874-DD36-11D0-8B44-00A024DD9EFF}
|
| Compatibility Flags 0x00000400 (1024) Dword value 400
|
| by
| (a) Clicking plus signs, beginning with "HKEY_LOCAL_MACHINE",
| (b) & ending with "ActiveX Compatibility".
| (c) Finally, click "{4B106874-DD36-11D0-8B44-00A024DD9EFF}" itself
| in the left pane.
| (d) Now, you see "Compatibility Flags 0x00000400 (1024)" in the
| right pane.
| (e) "Registry menu, Export Registry file".
|
| This will create a ".reg" file of the entire Key that is
| open... all the items in the right pane & all sub-keys in the left
| pane (if there is a plus sign). Give it a name & location of your
| choosing, even to the Desktop or My Documents. Then, to undo the
| following, you will be able to simply click that file, to Merge
| it's contents back into the Registry.
|
| Actually-- name that one "NoTrouble.reg". It will look like...
|
| ...Start.....
| REGEDIT4
|
| [HKEY_LOCAL_MACHINE\Software\Microsoft\Internet Explorer\ActiveX
| Compatibility\{4B106874-DD36-11D0-8B44-00A024DD9EFF}]
| "Compatibility Flags"=dword:00000400
|
| ...End.......
|
| (f) Close RegEdit. You now have an "undo" .reg, named
| "NoTrouble.reg". (g) Make a copy of it called "Trouble.reg".
| (h) Open "Trouble.reg" in Notepad. Change the "dword" to look as
| follows... all zeros...
|
| ...Start..of "Trouble.reg"...
| REGEDIT4
|
| [HKEY_LOCAL_MACHINE\Software\Microsoft\Internet Explorer\ActiveX
| Compatibility\{4B106874-DD36-11D0-8B44-00A024DD9EFF}]
| "Compatibility Flags"=dword:00000000
|
| ...End.......
|
| CAREFUL: That "HKEY" is one line, with TWO spaces only. One
between
| "Internet Explorer", & the other between "ActiveX Compatibility".
| Make sure it looks that way in Notepad, before you click to Save.
| Also, you must have an empty line at bottom.
|
| Now, "Trouble.reg" gives you the Troubleshooters. "NoTrouble.reg"
| will give you security by taking them away. Remember to undo it,
| after you are done looking at the Troubleshooters.
|
|
| (2) By default, when a ".reg" is clicked, it will Merge into the
| Registry. To alter the default behavior: "START, Settings, Folder
| Options, File Types tab". Scroll to & click "Registration
Entries",
| click the "Edit" button, select "edit" in the window & click the
| "Set Default" button. Now, when you click a ".reg" file, it will
| open in Notepad for examination. To merge it into the Registry,
| R-Clk it & select "Merge".
|
|
| When it rains, it pours.
|
| Seemingly out of the blue, my computer can no longer play audio.
| This includes sound from audio and audio/video files of all
types,
| either from the internet or from hard drive, and also audio CDs.
|
| In an effort to try and pinpoint the problem, I typed in
| "troubleshooter" in 98SE Help and got a variety of
troubleshooters
| for various problems. But none of them work - when you select a
| radio button and click Next, you get a blank page, or, rarely, an
| error message. In the case of one of the modem troubleshooters
the
| error message reads:
|
| Line 23
| Char 1
| Error Object doesn't support this property or method
| 'parent.t1.ApgtsX21.Run Query'
| Code 0
| URL:
|
|
| Do you want to continue running scripts on this page?
|
| (The "no sound" audio troubleshooter yielded a blank page)
|
| I suppose the logical order for problem solving here would be to
| get the troubleshooter working again and then see if it comes up
| with anything for the lack of audio, but at this point any advice
| on any of the above is most welcome.
|
| Note: After some trepidation, because the accompanying warnings
| concerning the impairment of Help files in certain situations was
| not clear, I installed the most recent critical update. Don't
know
| if that has anything to do with this, but I thought it was worth
| mentioning just in case.
|
|
|