Thank you, Norman. Your results are very interesting. I've read one other
recent report from Jeff Richards, in win98. gen_discussion, where using the
MS video drivers, instead of the third-party ones, avoided the KB891711
problem on at least one machine.

I still haven't found a machine exhibiting the problem.
--
Jack E. Martinelli 2002-05 MS MVP for Shell/User / DTS
Help us help you: http://www.dts-L.org/goodpost.htm

http://www.microsoft.com/athome/secu...t/default.aspx
In Memorium: Alex Nichol
http://www.microsoft.com/windowsxp/e...ts/nichol.mspx
Your cooperation is very appreciated.
------
"Noel Paton" wrote in message
...
Thanks, Norman - that's good data, and the reports have arrived safely

--
Noel Paton (MS-MVP 2002-2005, Windows)

Nil Carborundum Illegitemi
http://www.btinternet.com/~winnoel/millsrpch.htm

In fond memory of one of life's Gentlemen - Alex Nichol
http://www.aumha.org/alex.htm

Please read http://dts-l.org/goodpost.htm on how to post messages to NG's

"N. Miller" wrote in message
om...
In article , Jack E Martinelli
says...

I request that users with the KB891711 problem run this simple test.

First, temporarily disable KB891711.EXE by using msconfig/Startup to
uncheck the box which launches it at boot. Reboot.
Then replace the current video adapter/driver with the MS plain-vanilla
SVGA driver, using the wizard in Device Manager.
Reboot and confirm that all is well. When satisfied that the machine
and
the browser work fine, use msconfig to reenable the KB891711 "patch",
reboot,
and see if the problems return, or remain absent.
Revert to the original video driver when desired, while disabling the
"patch", if necessary.

Please report all results to Noel.

I don't have to run your test. As you recall, I have two mostly
identical
HP Pavilion 6745C computers; Megumi crashes, Naomi doesn't. I tried this
little test:

Run 'msconfig'. Disable just one item in the startup list: Mercury Mail.
Reboot. Rename 'Kb891711.DLL.dud' to 'Kb891711.DLL'. Rename
'Kb891711.EXE.dud' to 'Kb891711.EXE'. Double-click on 'Kb891711.EXE'.
Check
the "Close Programs" list to verify that 'Kb891711' is in the list.
Launch
any browser. Computer works just fine. Load Mercury Mail manually.
Launch
any browser. Blue screen on browser launch.

It seems pretty clear that I can run Kb891711 on my troublesome
computer;
if I don't run the Mercury Mail Transport application. I did, finally,
set up
the Everest Home program, and sent a copy of the report to Noel. I think
I
will send him a copy from Naomi, as well.

--
Norman
~Win dain a lotica, En vai tu ri, Si lo ta
~Fin dein a loluca, En dragu a sei lain
~Vi fa-ru les shutai am, En riga-lint