In article , Jack E Martinelli
says...

I request that users with the KB891711 problem run this simple test.

First, temporarily disable KB891711.EXE by using msconfig/Startup to uncheck
the box which launches it at boot. Reboot.
Then replace the current video adapter/driver with the MS plain-vanilla SVGA
driver, using the wizard in Device Manager.
Reboot and confirm that all is well. When satisfied that the machine and the
browser work fine, use msconfig to reenable the KB891711 "patch", reboot,
and see if the problems return, or remain absent.
Revert to the original video driver when desired, while disabling the
"patch", if necessary.

Please report all results to Noel.

I don't have to run your test. As you recall, I have two mostly identical HP
Pavilion 6745C computers; Megumi crashes, Naomi doesn't. I tried this little
test:

Run 'msconfig'. Disable just one item in the startup list: Mercury Mail.
Reboot. Rename 'Kb891711.DLL.dud' to 'Kb891711.DLL'. Rename
'Kb891711.EXE.dud' to 'Kb891711.EXE'. Double-click on 'Kb891711.EXE'. Check
the "Close Programs" list to verify that 'Kb891711' is in the list. Launch
any browser. Computer works just fine. Load Mercury Mail manually. Launch
any browser. Blue screen on browser launch.

It seems pretty clear that I can run Kb891711 on my troublesome computer; if
I don't run the Mercury Mail Transport application. I did, finally, set up
the Everest Home program, and sent a copy of the report to Noel. I think I
will send him a copy from Naomi, as well.

--
Norman
~Win dain a lotica, En vai tu ri, Si lo ta
~Fin dein a loluca, En dragu a sei lain
~Vi fa-ru les shutai am, En riga-lint