The error message you are seeing when attempting to open Help & Support is
probably the result of installing the recent KB911562 hotfix either via
Automatic Update or from the Windows Update site.

The following should fix the problem:
Download and install MDAC 2.8 SP1 from
http://download.microsoft.com/downlo...f/MDAC_TYP.EXE
Check whether you can now access Help & Support. You should hopefully now
be able to do this.
Now visit the Windows Update site download and install KB911562 again..
Don't worry the patch for MDAC 2.8 SP1 has none of the problems associated
with the patch for MDAC 2.8 which is I suspect the version you are running
at present.

Please post back and let us know how you got on.
--
Mike Maltby
MS-MVP Windows [2001-2006]



Jim N Jim wrote:

I received the floowing from Help & Support "The initialization of
the Help Center failed. Please report the following error number to
Microsoft support - 2147143679"