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Old January 14th 08, 02:07 AM posted to microsoft.public.win98.gen_discussion,microsoft.public.windowsme.general
webster72n
External Usenet User
 
Posts: 1,526
Default Internet connection problem

That should fix him up, Glee.
Had no idea Alan was all the way from New Zealand.
From tv- and other pictures it looks like a beautiful piece of country.

Harry.


"glee" wrote in message
...
Regarding your ZA problem, please follow these instructions all the way

through, as
originally received from ZoneLabs:

STEP1: UNINSTALL ZONEALARM
============
Windows 98/ME
============
01.) Click Start, Run
02.) In the Run box type in MSConfig
03.) Click OK
04.) Click the Advanced Button
05.) Place a check in Enable Startup Menu
06.) Click OK, then OK again
07.) Restart your computer
08.) Upon restart choose Safe Mode off the menu by using the arrow keys on

the
keyboard and pressing Enter
09.) Once in Safe Mode close the help and support screen
10.) Double Click My Computer
11.) Click View, Folder Options, View Tab
12.) Place a dot next to "Show Hidden Files and Folders" or "Show All

Files"
13.) Remove the check from "Hide Protected Operating System Files

(Recommended)"
14.) Choose Yes to the warning
15.) Click OK
16.) Double click the "C:" drive

Note: In the future steps if you do not see any files or folders, please

click the
"Show Files" link to view them.

17.) Double Click the Program Files Folder
18.) Right Click the Zone Labs Folder, click Delete, and choose Yes
19.) Close this window
20.) Click Start, My Computer
21.) Double Click the C:
22.) Double Click the Windows Folder
23.) Right Click the Internet Logs Folder, click Delete, and choose Yes
24.) Double Click the System Folder
25.) Click View, Details
26.) Right Click the Zone Labs Folder, click Delete, and choose Yes
27.) Right Click the file VSData95.VxD, click Delete, and choose Yes
28.) Right Click the file VSUtil.dll, click Delete, and choose Yes
29.) Right Click the file VSInit.dll, click Delete, and choose Yes
30.) Close this window
31.) Click Start, Run
32.) In the Run box type in RegEdit
33.) Click OK
34.) Click the + next to HKEY_LOCAL_MACHINE
35.) Click the + next to SYSTEM
36.) Click the + next to CurrentControlSet
37.) Click the + next to Services
38.) Click the + next to VxD
39.) Highlight the "VSData95" folder
40.) Press Delete, click Yes
41.) close the registry Editor
42.) Click Start, Run
43.) In the Run box type in MSConfig
44.) Click OK
45.) Click the Advanced Button
46.) Remove check in Enable Startup Menu
47.) Click OK, then OK again
48.) Restart your computer

STEP 2: FIX THE ROOT CERTIFICATES ON YOUR SYSTEM
Open Your browser and navigate to the following URL.
Once at the web page follow the directions to reset your root

certificates.
https://getca.verisign.com/

STEP 3: DOWNLOAD AND REINSTALL YOUR PREVIOUS VERSION OF ZONEALARM
Select the appropriate download link below to download ZoneAlarm.
Remember to SAVE the download to your desktop. DO NOT select RUN or OPEN

when
downloading.

ZoneAlarm (FREE)
http://www.zonelabs.com/zadownload

--
Glen Ventura, MS MVP Shell/User, A+
http://dts-l.net/
http://dts-l.net/goodpost.htm


"Alan" wrote in message
...
On Jan 12, 1:22 pm, "webster72n" wrote:
You may want to give "Copper.net" a try, my experience with them is

quite
positive.

Thanks but I'm in New Zealand so Copper Net isn't an option. Also I've
checked with my ISP and they say there are no current connection
issues. I'm fairly sure the problem is with my PC because (i) it began
with the CD drive crash that wiped out Zone Alarm (ii) what was left
of ZA wouldn't uninstall so I had to delete leftover files mentioned
in re-boot error messages then searched the registry for leftover
settings and I probably missed some (iii) ZA refuses to re-install
with a missing VSUTIL.DLL error message when it isn't missing (iv) a
re-connect doesn't make any difference but a reboot and reconnect
does, and if it was an ISP issue their software wouldn't know I'd re-
booted while I was offline. If there were orphaned ZA registry keys
Registry Healer should find them but it doesn't. As to why
reinstalling Windows didn't work, all I can think of is that I did it
before I'd removed the ZA residuals that were causing reboot error
messages, and the new registry might have been corrupted during those
re-starts.

The handshake in the modem log is normal and as I said earlier Ping
Plotter gives normal response times, the CD drive's working again and
I can't find any other hardware errors so I don't think hardware's the
problem. Which leaves bad port, firewall and connection settings in
the registry as the most likely suspect, hence my question where I can
get a patch for those?