A laser? Realy ?

"Frank" wrote in message
...
Two questions, one hardware related(mouse wise).

I've got an Intelli Optical mouse, not sure what version,
but at random times the laser decides to quit working and
voila, no more mouse, sometimes it goes and freezes my
entire computer.

Here are my system specs if it will help you any:
1.8GHz P4
768mb ram
Geforce FX 5600 Ultra w/newest drivers
using onboard sound - Intel 850 chipset

tried reinstalling chipset drivers for hoped better usb
support - to no avail.

Installing the IntelliPoint software was pointless as well.

Also when I try to contact Microsoft directly, and it asks
for the Product ID, it will not accept mine, which means
I'm SOL contacting them I suppose....does anyone know a
way to get a hold of them for free...I will NOT pay Bill
money to talk to his employees!