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Old June 14th 04, 04:47 PM
PattyL
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Default Help - I can't print from internet

First try these:

Open Internet Explorer.

From the View menu select Encoding.
If Auto-Select has a checkmark beside it, click Auto-Select to clear the
checkmark.
Go back to Encoding on the View menu, and click to select Unicode as
encoding language. When Unicode is selected, you will see a dot next to it.

Disable third-party browser extensions in Internet Explorer. To do this,
click Tools, Internet Options, Advanced. Under Browsing, click to clear the
box next to "Enable third-party browser extensions." Close Internet
Explorer, then start it up again.

From the Tools menu, click Internet Options, then the Advanced tab. Under
Browsing, check "Disable script debugging."
On the General tab, click Delete Files to delete your Temporary Internet
files. When too many files exist here or a file in the folder is corrupt,
this can cause problems.

If still no joy, then check out these articles and see if one of them helps.
The messages are not quite the same as yours but similar.

Cannot Print from Internet Explorer
http://support.microsoft.com/?kbid=293176

Cannot Print in Internet Explorer if Surfairy Is Installed
http://support.microsoft.com/?kbid=811165

Error Message When You Attempt to Print a Web Page: An Error Has Occurred in
the Script on This Page
http://support.microsoft.com/?kbid=303486

Error Message When You Print from Internet Explorer: Printing Error: The
Printer Cannot Be Found
http://support.microsoft.com/?kbid=303360

If all else fails, please try clean booting. If you find that one of these
works, please report back to us and let us know which one worked for this
problem.

How to Perform Clean-Boot Troubleshooting for Windows 98
http://support.microsoft.com/?kbid=192926

How to Troubleshoot Using the Msconfig Utility with Windows 98
http://support.microsoft.com/?kbid=281965

PattyL



"karen" wrote in message
...
When I try to print from the internet, it says access
denied I get the following script error:

Line:508
Char:1
Error: Permission Denied
Code: 0
URL:res://C:\WINDOWS\SYSTEM\SHDOCLC.DLL/preview.dlg

Does anyone know how to fix this? It's driving me crazy.
Thanks,
Karen