Restart in SAFE MODE*, then open Device Manager, expand the CDROM category, and
remove ALL items listed there.
If there is an "Other" category in Device Manager, expand it and delete all devices
there also.
Click OK, and restart in Normal mode (StartShutdownRestart).

While you are in Device Manager, make sure no other devices are shown with a red X
or an exclamation mark ! on them, indicating a problem.

*To restart in Safe Mode:
- Start the computer and hold down the CTRL key till the Windows 98 Startup menu
(boot menu) appears.
OR
- Repeatedly tap the F8 key after the memory count to bring up the boot menu.
- Use the arrow keys to select "Safe Mode" and press Enter.

Also, see:
http://service1.symantec.com/SUPPORT...01052409420406
--
Glen Ventura, MS MVP Shell/User, A+
http://dts-l.org/goodpost.htm


"Patti-M" u20148@uwe wrote in message news:5ddbcf2f7094b@uwe...
My CD-RW drive worked just fine until a few days ago. It recognized all CD-
Rs and CD-RWs , but now
it simply stopped working. When the drawer is opened, the light comes on,
but when I insert a CD-R or CD-RW I get the message "Q is not accessible.
The device is not ready." I clicked on the device and tried to remove the
device and have Windows reinstall it, but I get the message "You selected a
device category. Device categories cannot be removed. Click the plus sign
next to the device category, and then click the device you want to remove."
I DID click on the plus sign next to the device category, and then click on
the device I want to remove.
I tried to use CTI CD-Maker 2000 Standard, which I used many times before.
It adds the file, then I go to "record". The drawer opens, and I get the
message "Please insert a recordable CD-R or CD-RW disc into the CD recorder."
The drawer closes, and the CD recorder light comes on briefly; and then
nothing happens.
How can I get my computer to recognize that there is a CD-R or CD-RW disc in
the drive?
I noticed that many people seem to be having the same problem, but none of
the suggestions seem to work. Someone suggested cleaning the drive. I tried,
but that disc is not recognized either.
Any help would be greatly appreciated.

I am using Windows 98.