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Old September 2nd 04, 11:03 AM
Mike M
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Steve,

Running NAV as you do I am not surprised that you have problems especially
so as you are now using NAV2004, a seriously defective product that causes
no end of problems when installed on Win Me. Turning though to your more
immediate problem with system restore. The reason you have no recent
checkpoints is for the same reason as why you cannot create a manual
checkpoint and the most common reason for this is registry corruption,
often, but not exclusively, the result of running a system with defective
software from Symantec installed.

First, check that you don't have a wininit.ini file in your Windows
folder. If you do, rename this to wininit.old and retry System Restore. If
this works then you possibly have a program that creates a wininit.ini
file each time you boot your system. One known example is tgcmd.exe from
the late lamented @Home another is a program called "ACCESS DENIED". If
you have tgcmd.exe I understand that disabling it in MSConfig | Startup
will have no adverse effect on your system but enable you to use System
Restore. Likewise ACCESS DENIED needs to be "switched off" whilst using
SR to either create or restore to a previous checkpoint. McAfee's Spam
Killer also seems to create a new wininit.ini file each time the system is
booted. See also MS KB 274092 - "Error Message: System Restore Cannot Run
Until You Restart the Computer"
(http://support.microsoft.com/?kbid=274092).

If this isn't the reason for your problem then try running
SCANREG /FIX
from a command prompt such as Start | Run. Note that the system will
re-boot so don't have any applications open when doing this. I suggest
this because the same message is also displayed when the registry has been
corrupted in some way. scanreg /fix attempts to repair that damage.

Hopefully one or the other will solve your problem and allow you to create
a manual check point.

Now try carrying out the following quick test:
a) Create a shortcut on your desktop to a file.
b) Create a manual checkpoint
Could you create a checkpoint?
c) Delete the shortcut
d) Restore your PC to the checkpoint you created.
Was the shortcut restored? Did you see any error messages?
e) Reboot your PC
Were the checkpoints retained?

Regards,
--
Mike Maltby MS-MVP



steve wrote:

I am having problems with System Restore.
When I try to create a restore point I get a message " System Restore
is unable to create a restore point. Please restart the computer and
then run System Restore again."
I have done this but makes no difference, I tried clearing all old
restore points since the latest restore point was back in May 04 and
would have been fairly useless, no help!!
I recently updated to Norton anti-virus 2004 as part of the
installation process Norton runs an on-line virus scan to check for
problems before completing the installation this scan revealed 59
virus infections in the _restore directory how they got there is a
worry as I am very diligent with virus scans and always had had
Norton running, the default settings in Norton AV excludes the
_restore directory from the full scan I don't know why ???
Not sure whether this has caused the problem I have now or have some
other problem with System Restore any advice would be appreciated.