"Ben Myers" wrote:

Tell the user to try pressing F2 or F3 during bootup for BIOS setup.
Also, he might try tapping F8 to see if a menu with "Safe Mode
Command Prompt" appears.

"dlsayremn" wrote in message ...
Ben, thanks for reply.
OP says it goes straight to the 'Windows Setup needs.." message as soon as
he powers up no matter what key he hits. Says has tried all F keys , Ctrl,
and Esc.

One possibility is that the computer is coming out of hibernation mode and
displaying the last screen. I suggest you tell the user to wait for the error
message, then press Ctrl-Alt-Del or just restart and try the F2 or F3 key.

Ben