Having reinstalled EZArmor are you saying that you are still unable to
remove the entire application including eTrust AV? If so then something
very off is going on and not something I ever recall having seen reported
before. As for your problems in obtaining updated signature files a
couple of questions if I may. How are you connecting to the net? Are you
suing a router with NAT or a firewall on Win Me? If so have you
configured this appropriately to allow eTrust to download updates - it
does this using FTP?

As for Computer Associates Help & Support, I don't think much of them
either. I've received replies to enquiries I've made in the past but only
ever stock references to CA knowledge base articles and IMO they seem to
be either unwilling or unable to provide usable responses to specific
queries.
--
Mike Maltby MS-MVP



Keith Young wrote:

OK, I guess I should not have been so quick to trash the etrust EZ
armour suite. I did redownload and tried it again (supposedly it
successfully installed this time as well) with the same problems as
far as the AV portion being unable to download what it needs to run.

I still have been unable to find a way to disable / turn off / exit
from these programs (without uninstalling them). It appears that
they always are active and they can not be shut down? Could you tell
me if I am missing something here?

Also, I did attempt to contact customer support once again outlining
the exact nature of the problem I am having. I thoroughly searched
their site/knowledge base and could not locate an answer to the
problem I am having. Do you know if it is typical for them not to
respond?

Thanks for your help.