Sounds like you have some registry problems - first try a

SCANREG /FIX
from Start|Run
and see if that helps

for your Help&Support problem, look here
http://www.btinternet.com/~winnoel/HSfails.htm


--
Noel Paton (MS-MVP 2002-2005, Windows)

Nil Carborundum Illegitemi
http://www.btinternet.com/~winnoel/millsrpch.htm
http://tinyurl.com/6oztj

Please read http://dts-l.org/goodpost.htm on how to post messages to NG's

"PamF21" wrote in message
...
I get a message when I try to open a word document the it is locked for
edit
by an unknown user. Can't open temp files and my help program won't
initialize. gives me error -2147143677. can you help