I'm presuming that you have other computers (at least one) that is connected
to the network and internet with no problems? If not, if her laptop isn't
the only one with problems, or is the only machine on the network, then post
back for additional instructions.

First, go to Control Panel, then Internet Options, and on the Connections
tab click on LAN settings at bottom right and if there is anything checked
or listed in there, write it all down in perfect detail (in case we want to
revert) and then clear everything.

Next, if this is a broadband connection, go to StartRun and type in
WINIPCFG. When the dialogue pops up, first click the button "Release All",
then "Renew All". What results are returned? Will the machine now connect?

--
Gary S. Terhune
MS-MVP Shell/User
http://grystmill.com

"regg" wrote in message
...
hi all. my sister recently bought a refurbished dell latitude laptop and
we
cannot get connected to the network. i keep getting the following error
message" internet explorer web proxy not configured". can anyone please
help
with this problem and please keep in mind that we are kind of new to pcs,
so
please keep it in laymans terms. thanks.