I have a HP Deskjet 712C. Yes I checked with HP and I have
the latest driver. This problem started right after I
downloaded virus scan 8.
-----Original Message-----
What model is your printer? This is the information on
the HP web site. Have you
looked for updated drivers?
http://h10025.www1.hp.com/ewfrf/wc/genericDocument?
lc=en&cc=us&docname=npd09208

--
Mary Sauer MS MVP
http://office.microsoft.com/
http://www.mvps.org/msauer/
news://msnews.microsoft.com
"Martin" wrote in
message
...
Thank you for the reply. Disableing the bidirectional
printing feature did not help. I still get the hpfvls13
error.
-----Original Message-----
To avoid the hpfvls13 error, disable the bidirectional
printing feature in the
printer properties.

--
Mary Sauer MS MVP
http://office.microsoft.com/
http://www.mvps.org/msauer/
news://msnews.microsoft.com
"Martin" wrote in
message
...
Ever since I downloaded McAfee Virus Scan, I get the
folowing message after using my printer. 'This
program
has
performed an illegal operation and will be shut
down. If
the problem persists, contact the program
vendor.'HPFVLS13
caused a general protection fault in module
HPFVLS13.EXE
NOTE: I uninstalled the virus scan, and the error
message
went away. I reinstalled the virus scan, and the
error
message returned.
I talked to McAfee and they told me that this is a
Microsoft issue. Any help will be appreciated.
Thank you.
Martin


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