1. Start the machine and immediately start tapping the F8 key, or the Ctrl
key. That should get you a menu where you can choose Safe Mode. Choose Safe
Mode. (Repeatedly tapping F5 might get you directly to Safe Mode.)

2. Go to StartRun box and run MSCONFIG (System Configuration Utility).

3. In MSCONFIG choose Selective Startup. Uncheck all items below that except
the Win.ini and System.ini items. Click OK and restart when prompted.

4. Does it start? At all? If not, repeat the above and uncheck Win.ini and
System.ini. What happens?

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Gary S. Terhune
MS-MVP Shell/User
www.grystmill.com

"Jannie" wrote in message
...
i just installed windows 98 se and it gets to the splash screen and just
stays forever---I need help troubleshooting this please

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Thank you!