Hi there, having some problems getting a Cruzer Micro USB Key to show up in
Windows 98SE - please see below, and thankyou in anticipation of any help!



Your Support Request for your SanDisk Cruzer® Micro Skins 1GB
Request ID Status Date Updated
502971 Pending Customer Response 01/26/2006 01/30/2006

Please choose your operating system Windows 98SE
PC Manufacturer Compaq
PC Model Deskpro
What Platform are you using for your USB Flash Drive? PC
What version is your USB device? USB 1.1
Location of the USB port? rear of the pc
USB Controller (found in device manager under USB controllers) Intel
82801AA USB Universal Host Controller
How many units of this Sandisk product do you own? 1
Your Question/Problem:
I've tried to install my SanDisk USB key using the Sandisk driver for the
Micro, however, when I insert the key, the "Building Driver Info Database"
dialogue appears, then after a short time, a Blue Screen of Death appears.
When I try to return to Windows, the OS is frozen....
SanDisk Response: (01/27/2006 08:10)
Hello

Thank you for contacting SanDisk Technical Support.

I have read your email and I empathize with the issue you are experiencing.

Whatis the error message on the blue screen?

Should you need to speak to a live representative please contact SanDisk
Technical Support at 1-866-SanDisk (1-866-726-3475)

Kind Regards,

Ofir A.
SanDisk Technical Support

PS: IF APPLICABLE, PLEASE TAKE A MOMENT TO UPDATE YOUR EBOX ACCOUNT WITH ALL
PRODUCT AS WELL AS PERSONAL INFORMATION. NO PO BOX PLEASE. PLEASE INCLUDE
PLACE AND DATE OF PURCHASE OF THE PRODUCT. THIS WILL REGISTER YOUR PROD
AUCTND FACILITATE THE REPLACEMENT PROCESS IN THE FUTURE.
Your Response: (01/27/2006 08:33)
A fatal exception OE has occurred at 0028:C1712297 in VXD APIX(01) + 00003227
SanDisk Response: (01/28/2006 01:19)
Hello

Thank you for contacting SanDisk Technical Support.

1]. Double click My Computer Icon, go to TOOLS, click on FOLDER OPTIONS,
click on VIEW, make sure SHOW ALL FILES AND FOLDERS is enabled, uncheck HIDE
FILE EXTENSIONS FOR KNOWN FILE TYPES, click on APPLY and OK, close My
computer window.

2]. Click on START, go to FIND, click on FILES AND FOLDERS, and type APIX in
the search box and make sure it is searching in the C drive or main hard
drive. The search result should come up with APIX.VXD and APIX.BAK.
Right click on the APIX.VXD and click on RENAME. Then type APIX.OLD
Right click on APIX.BAK, click on RENAME, then type APIX.VXD
Restart your Computer and try again

Should you need to speak to a live representative please contact SanDisk
Technical Support at 1-866-SanDisk (1-866-726-3475)

Kind Regards,

Ofir A.
SanDisk Technical Support
Your Response: (01/30/2006 01:09)
Ok, I've done that, and I've followed the detailed uninstall/reinstall
instructions as per the FAQ, and the PC is no longer crashing/Blue Screening
(thankyou!). When I insert the USB key after having installed and restarted,
the "Building Hardware Info database" dialogue completed without crashing.
However, the drive is still not appearing in "My Computer".
SanDisk Response: (01/30/2006 01:17)
Hello

Thank you for contacting SanDisk Technical Support.

Are you working on a network? Are you plugging the cruzer into the back of
the computer? can you try the Cruzer on another computer?

Should you need to speak to a live representative please contact SanDisk
Technical Support at 1-866-SanDisk (1-866-726-3475)

Kind Regards,

Ofir A.
SanDisk Technical Support
Your Response: (01/30/2006 01:33)
Hi, not working on a network, and I am plugging the cruzer into the back of
the computer. The Cruzer works fine on my Windows XP laptop
SanDisk Response: (01/30/2006 01:33)
Hello

Thank you for contacting SanDisk Technical Support.

It seems like an issue with the operating system. Please contact Microsoft
in order to solve the issue.

Should you need to speak to a live representative please contact SanDisk
Technical Support at 1-866-SanDisk (1-866-726-3475)

Kind Regards,

Ofir A.
SanDisk Technical Support