wrote:

This problem began afew days ago after I installed (with a
disc)Norton Internet Security 2004.

Since then, I cannot run maintenance wizard or defragment
drive c by any other method.
A screen message while defragmenting drive C is 0 to 1
percent complete. This message remains on screen for about
3 hours. Numerous times durring that 3 hours when I click
show details, I get a totally white screen. I then
stop/cancel the process and ran a full system scan. That
displays no virus.

The following is for your information:
Product ID 55736-448-3675194-0441
Windows 98
Micron computer purchased in 4/99
Internet explorer 98
FAT32 file ststem


Please advise your suggestion

Call Norton and ask them.

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