First make sure there is no remnant of Zone Alarm on the system, which means doing a
manual search and destroy:

paste

STEP1: UNINSTALL ZONEALARM

Please follow the steps below to manually uninstall ZoneAlarm from your system.
Please make sure to follow the steps for whichever operating system you may have.
After ZoneAlarm is uninstalled, please make sure you have all of the Windows Updates
installed and run a complete virus scan on your system to make sure there is not a
virus on the system. You can run a free virus scan from the link below.

http://www3.ca.com/securityadvisor/virusinfo/scan.aspx

============
Windows 98/ME
============
01.) Click Start, Run
02.) In the Run box type in MSConfig
03.) Click OK
04.) Click the Advanced Button
05.) Place a check in Enable Startup Menu
06.) Click OK, then OK again
07.) Restart your computer
08.) Upon restart choose Safe Mode off the menu by using the arrow keys on the
keyboard and pressing Enter
09.) Once in Safe Mode close the help and support screen
10.) Double Click My Computer
11.) Click View, Folder Options, View Tab
12.) Place a dot next to "Show Hidden Files and Folders" or "Show All Files"
13.) Remove the check from "Hide Protected Operating System Files (Recommended)"
14.) Choose Yes to the warning
15.) Click OK
16.) Double click "C:"

Note: In the future steps if you do not see any files or folders, please click the
"Show Files" link to view them.

17.) Double Click the Program Files Folder
18.) Right Click the Zone Labs Folder, click Delete, and choose Yes
19.) Close this window
20.) Click Start, My Computer
21.) Double Click the C:
22.) Double Click the Windows Folder
23.) Right Click the Internet Logs Folder, click Delete, and choose Yes
24.) Double Click the System Folder
25.) Click View, Details
26.) Right Click the Zone Labs Folder, click Delete, and choose Yes
27.) Right Click the file VSData95.VxD, click Delete, and choose Yes
28.) Right Click the file VSUtil.dll, click Delete, and choose Yes
29.) Right Click the file VSInit.dll, click Delete, and choose Yes
30.) Close this window
31.) Click Start, Run
32.) In the Run box type in RegEdit
33.) Click OK
34.) Click the + next to HKEY_LOCAL_MACHINE
35.) Click the + next to SYSTEM
36.) Click the + next to CurrentControlSet
37.) Click the + next to Services
38.) Click the + next to VxD
39.) Highlight the "VSData95" folder
40.) Press Delete, click Yes
41.) close the registry Editor
42.) Click Start, Run
43.) In the Run box type in MSConfig
44.) Click OK
45.) Click the Advanced Button
46.) Remove check in Enable Startup Menu
47.) Click OK, then OK again
48.) Restart your computer

STEP 2: FIX THE ROOT CERTIFICATES ON YOUR SYSTEM
Open Your browser and navigate to the following URL.
Once at the web page follow the directions to reset your root certificates.
https://getca.verisign.com/

STEP 3: DOWNLOAD AND REINSTALL YOUR PREVIOUS VERSION OF ZONEALARM
Select the appropriate download link below to download ZoneAlarm.
Remember to SAVE the download to your desktop. DO NOT select RUN or OPEN when
downloading.

ZoneAlarm (FREE)
http://www.zonelabs.com/zadownload

ZoneAlarm with Antivirus
http://www.zonelabs.com/zaavdownload

ZoneAlarm Pro
http://www.zonelabs.com/zapdownload

ZoneAlarm Security Suite
http://www.zonelabs.com/zasuitedownload
_________________________________________
/paste
--
Glen Ventura, MS MVP Shell/User, A+
http://dts-l.org/goodpost.htm


"dodger17" wrote in message
...

Gary Roach wrote:
*i've been having a problem running a zonealarm installation program
- it
gives me validation errors. their forum gives instructions for
dealing with
this but in my case they don't solve the problem. i've downloaded a
certificate from verisign called getrootcert.cer but when i install
it i get
the following error from the certificate manager import wizard: "an
error
has occurred when adding a certificate to the intermediate
certification
authorities store."

i tried a utility called rootsupd.exe that the ZA forum recommends
but that
doesn't solve the problem either. generally how do i deal with
"certificates
gone bad"? thanks for any help.

--
Gary Roach
ADB Services *



--
dodger17
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