I'm new to this group so apologies if this is a topic that has arisen
before.

A friend has a Dell desktop (P3/1GHz/384RAM) running Windows ME. It came
preloaded with Works suite 6 and Word 2000 SR1.

Last week it started playing up, Attempting to run Word went to the banner,
then a very small step to the next screen (part of the banner went white)
then it froze. The mouse would move but nothing else - power reset was the
only answer.

I reinstalled Word twice but to no avail, so I reinstalled ME. When it
completed (which took a good hour) I ran Word and it worked perfectly -
twice. I think I then opened IE to make sure it still had broadband access,
which it did. Then I ran Word again - it went to the banner, then a box
opened in front of it indicating that Word had caused a fault with User.exe
and a restart of Windows might be required. I closed it and Word and tried
Word again - same thing - so I restarted Windows. When I tried to run Word
again it was back as it had been at square one.

As far as I can tell, everything else works perfectly, including Star Office
which can read the established Word files without problem.

I doubt a virus as the machine runs McAfee 7 and ZoneAlarm, and I have run
AdAware6 as well. Until last Wednesday Word had behaved perfectly since new,
and the machine has had broadband for nearly two months without problem, and
I can find nothing about it in the M$ KB.

Anyone any ideas?


--

Woody