First thing to try is a cleaning and maintenance cycle. There are also rare
instances of cartridges being defective, she may have one of those.

I've taken cartridges out and reinserted many times. Not a problem.

An uninstall and reinstall of the printer may also help.
--
Cari (MS-MVP) Windows Client - Printing & Imaging
www.coribright.com/Windows


"Blair" wrote in message
...
A friend has an HP DeskJet 890C printer and recently fitted a new colour
cartridge but finds that when colour is used in the printing or a picture
nothing is printed.
She had a document with some lines in colour and after I tried again
nothing happened. I then made the colour letters black and the document
printed OK. I then went through all the checks allowed and the result was
colour printing OK using the printer software but again if I tried to
print colour from a computer document there was no printing.
I then discovered that she had taken the colour cartridge out at one stage
and put it back again.
I was always told that you should never take out a cartridge and put it
back because it won't then work.
Is this the case here or is there some other reason?
Blair