Hi Mike, - Good Call - not having been directly involved with the KB891711
issue, I doubt whether I would have come with that solution. And thanks for
jumping in last night too - well past my bed time g

Mart



"Mike M" wrote in message
...
Thanks for the feedback and I'm pleased to read that your grandmother has
got back the use of her PC.

"Selective Startup Mode" just means that you have an unchecked entry in
MSConfig | Startup which is what I suggested you do. The KB891711 entry
got rechecked when you said you didn't want to be in selective startup
mode. All that needed to be done was check the box not to display the
message again. Sorry that I didn't make this clear in my earlier post.

Regards,
--
Mike Maltby MS-MVP



miesha wrote:

I believe the problem started around St. Patrick's Day, March 17.

I followed all of your instructions. Actually I talked my grandma
through all of your steps. You were right!! It works now. Well,
she hasn't gone to the Windows Update site yet but she can get on the
internet now. So she'll download and install the latest version of
that patch and hopefully everything will be back to normal. I think
she'll be fine now though. If not, I will post again.

One small variation to your instructions. When we booted back into
normal mode, it reset (checked) KB891711. So we have to run it in
Selective Start Up mode to keep KB891711 unchecked. She can only get
on the internet with it disabled (unchecked). Once she updates
windows and gets the new version of KB891711, I'll have her return to
normal mode.

Thank you so much for helping! I couldn't find anything on the
Microsoft website to help. (except this discussion group) This
discussion group is a great resource!

Thank you again!