There *is* a Juno Support after all...I got this from their email auto-assist:
paste
Thank you for requesting information from Juno's automated response library. Below
you will find the documents you requested in your last E-mail.
__________________________________________________ ________
In response to your inquiry regarding "Error: Juno caused an invalid page fault in
module JCORE.DLL", the information below should help you.
----------------------------------------------------------
JCORE.DLL is a file that is crucial for Juno to function. You are seeing the above
error message because this file is either corrupted or is missing.
Following is the list of steps you can take to troubleshoot this problem:
(A) Upgrade to the latest version of Juno (Juno 5.0)
(B) Reinstall Juno (If you are already using Juno 5.0)
************************************************** *************
(A) Upgrade To The Latest Version Of Juno (Juno 4.0 or earlier):
If you're using a version of Juno earlier than 5.0, you should upgrade to the latest
version. To determine which version of Juno is installed on your computer, open
Juno and select "About Juno" on the "Help" menu. The version of Juno currently
installed on your computer is displayed at the top of the "About Juno" dialog box
that appears. If you'd like to upgrade your Juno software, you can download the
latest version for free by going to
http://dl.www.juno.com/get/web. Or, to get a
copy of the Juno CD-ROM in the mail, call us toll-free at 888-839-5866, 7 days a
week from 7 A.M. to 12 midnight EST.
NOTE: There is a one-time $10.00 processing fee for the CD-ROM that includes
shipping and handling.
Note: You can install Juno 5.0 over the previous versions of the Juno software
without losing any of your saved user information (your e-mail messages and Address
Book). However, as a precaution, we recommend that you save copies of your e-mail
messages and Address Book before you install Juno 5.0.
Backing Up Your E-Mail Folders And Address Book (in Juno 4.0 or earlier):
1. Make sure you exit Juno.
2. Find your USER folder (Each Juno account on your computer has a USER folder
that stores the information for that account.):
(a) On the taskbar, click on the "Start" button, select "Programs", select "Juno",
and click on "Juno System Information".
(b) In the text file that appears, scroll to the section labeled [Juno Users]. This
section contains the name and location of the USER folders for each Juno account on
your computer.
(c) In this section, find the line of text that contains your user name. For
example, the line could look like this: "yourusername=C:\Juno\USER0002". In this
example, your USER folder name is "USER0002" and is located in the Juno folder on
your computer.
(d) Write the location of your USER folder (the text after the equal sign) on a
piece of paper. So, for the above example, you would write "C:\Juno\USER0002".
3. Locate your USER folder on your computer. If you need to, refer to the
location you previously wrote down.
4. Copy your USER folder to another location on your computer. For example, you
can copy it to your desktop, another folder, or on to a disk.
5. If there is more than one Juno account on your computer, repeat this procedure
for each account you want to back up.
Right after you upgrade, check your Address Book and e-mail messages and folders to
make sure that you haven't lost any information. In the unlikely event that you
have, all you need to do is restore this information.
Restoring Your E-Mail Folders And Address Book After Upgrading To Juno 5.0:
If you find that you need to restore your account information, just follow this
procedure. However, please note, if you've received new messages and/or added new
Address Book entries and need to restore your account information from your saved
USER folder, the information won't merge. The information in the USER folder you
previously saved will completely replace any new messages or Address Book entries.
So, if you need to, be sure to restore your account information immediately after
the upgrade. Once you have 5.0 installed, you can use the new Juno Backup Wizard to
easily back up, restore, or even move your e-mail messages, Address Book, user
preferences and much more!
To restore your account information:
1. Make sure you exit Juno.
2. Find your USER folder again:
(a) On the taskbar, click on the "Start" button, select "Programs", select "Juno",
and click on "Juno System Information".
(b) In the text file that appears, scroll to the section labeled [Juno Users]. This
section contains the name and location of the USER folders for each Juno account on
your computer.
(c) In this section, find the line of text that contains your user name. For
example, the line could look like this: "yourusername=C:\Juno\USER0002". In this
example, your USER folder name is "USER0002" and is located in the Juno folder on
your computer.
(d) Write the location of your USER folder (the text after the equal sign) on a
piece of paper. So, for the above example, you would write "C:\Juno\USER0002".
3. Locate the USER folder you previously saved either on your computer on or a
disk.
4. Compare your saved USER folder name to your USER folder name you just wrote
down.
5. If both folders have the same name, just copy your saved USER folder back to
the Juno installation folder.
If they don't, change the saved USER folder name to the USER folder name you just
wrote down. For example, if your saved USER folder name is USER0001 and your USER
folder name is now USER0000, change the saved USER folder name to USER0000.
6. Once you change the saved USER folder name, copy it back to the Juno
installation folder.
7. If there is more than one Juno account on your computer, repeat this procedure
for each account you need to restore.
**********************
(B) Reinstall Juno 5.0
Before uninstalling Juno, we recommend backing up your saved mail and Address Book.
If you uninstall Juno without backing up these items, they will be deleted along
with the Juno installation.
To Back Up Your E-Mail Folders And Address Book In Juno 5.0:
1. Exit Juno. You cannot back up or restore any information when Juno is open.
2. On the taskbar, click on the "Start" button, select "Programs", select "Juno"
and click on "Juno Backup Wizard" to start the Juno Backup Wizard.
3. In the "Welcome to the Juno Backup Wizard" window that appears, click on the
"Back Up" button.
4. In the "Backup" screen, if more than one copy of Juno is installed on your
computer, select the copy that contains the e-mail messages and folders you want to
back up and click "Next".
5. Select the user name for the account that contains the information you want to
back up and click "Next".
6. Check the box next to "E-mail messages and folders", "Address Book", and any
other information that you want to back up and then click "Next".
7. Click the option for where you want to save the backup file and then click
"Next" to create the backup file.
Note the name of the backup file, where you saved it, what it contains, and click
"Finish" to exit the wizard. It's important to remember the location of the Juno
backup file because you must specify this location if you want to restore this
information.
To Uninstall Juno:
1. Exit Juno.
2. On the taskbar, click on the "Start" button, select "Settings", and then
select "Control Panel".
3. In the "Control Panel" window that appears, double-click the "Add/Remove
Programs" icon.
4. In the "Add/Remove Programs Properties" dialog box on the "Install/Uninstall"
tab, select "Juno" and then click on the "Add/Remove" button.
5. In the dialog box that appears, click "Yes". Juno is uninstalled.
6. Click "OK" to close the "Add/Remove Programs Properties" dialog box.
7. If you're prompted to restart your computer, click "Yes".
Reinstall Juno 5.0:
1. Locate the file "junoinst.exe" on the disk.
2. Double-click on this file.
3. Follow the Installation Wizard's onscreen instructions.
You will now need to "Import" your account:
1. When you get to the Juno Welcome screen (the screen where you select an
account and enter a password), click on the "Import Account" tab.
2. Select your connection method and click "Next".
3. Fill out your Name and Address and click "Next".
4. On the "Import Account: E-mail and Password" screen, fill out the information
for your Juno account and click on the "Import Account" tab.
To Restore Your Account Information:
To restore your User information on Juno, just run the Juno Backup Wizard again.
But this time select "Restore" instead of "Back Up", and follow the instructions
given below:
1. Choose the location of the User information that was just backed up, and then
click "Next".
2. Select the copy of Juno in which you want to insert the backed up data, and
click "Next".
3. Select the accounts into which you would want to insert the back up (to select
multiple accounts hold down the "Ctrl" or "Shift" key while clicking with the
mouse).
4. You can restore any/all of the following:
(a) "E-mail messages and folders"
(b) "Address Book"
(c) "Preferences"
(d) "Custom spell check dictionary"
(e) "External E-mail settings"
5. If you don't want to restore the same information for all the accounts,
uncheck the box next to "Back up the same data for each subsequent user".
6. Click "Next".
7. Once the restoration is complete, click "Finish".
__________________________________________________ ________
--
Glen Ventura, MS MVP W95/98 Systems
http://dts-l.org/goodpost.htm
"Dobsons" wrote in message
om...
This is why I"m here, Glenn. It's the same response I get when I
hear the words, "Juno Support"
Now, can anyone tell me what I might need to do. New installation?
"glee" wrote in message
...
bwahahaha....Juno Support?
--
Glen Ventura, MS MVP W95/98 Systems
http://dts-l.org/goodpost.htm
"PA Bear" wrote in message
...
Contact Juno Support.
--
HTH - Please Reply to This Thread
~Robear Dyer (PA Bear)
MS MVP-Windows (IE/OE), AH-VSOP
AumHa Forums
http://forum.aumha.org
Protect Your PC
http://www.microsoft.com/security/protect
Dobsons wrote:
OS: Windows 98
Version: 5.0
Program: Juno Internet Platnium
Error: "Juno has encountered a technical problem that makes it
necessary to shut the program down...."
and after going through the riggamarole,
"JUNO caused an invalid page fault in module JCORE.DLL @
016f:120b0bde"
(You know the rest)
User did not change any options, programs hardware options/software
options, operating systems, etc.
Just, all the sudden, he is getting this error and has no idea why (I
can't make any logic of it either). Is this something like,
"reinstall 5.0 and all the problems will be alleviated"? or should he
look at another version that would still be compatible with Win98?
I'm at a loss.
and, thanks for your help.
D