Norton (and McAfee) applications are notorious for not uninstalling (or
upgrading) cleanly. Assuming it was a Norton 2003 (or newer) application:

1. Download the Norton Removal Tool, saving it to your desktop:
ftp://ftp.symantec.com/public/englis...moval_Tool.exe

2. Close all open applications (i.e., anything with an icon on the taskbar).

3. Double-click on the file you saved in #1 above to run the utility. Don't
TOUCH your keyboard until the run completes, then reboot.

Jack wrote:
First let me say that I mistyped and I still have IE6. I installed
AVG about 5-6 years ago. At that time I probably uninstalled Norton.
Thanks for your willingness to help.


On Fri, 12 Mar 2010 13:31:28 -0500, "PA Bear [MS MVP]"
wrote:

When (approx. date) was the Norton application uninstalled?

Jack wrote:
Yes, I have not installed ie7. I still have 8. I am using AVAST as
my internet security. I have the free version. Before that I had AVG
but they stopped supporting 98 and I uninstalle it. Before that I had
Norton and I don't remember but probably it came installed on the
computer. Thanks for your help.


On Thu, 11 Mar 2010 19:32:51 -0500, "PA Bear [MS MVP]"
wrote:

You already know you can't install IE7.

What anti-virus application or security suite is installed and is your
subscription current? What anti-spyware applications (other than
Defender)? What third-party firewall (if any)?

Has a(another) Norton or McAfee application ever been installed on the
computer (e.g., a free-trial version that came preinstalled when you
bought
it)?
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Client - since 2002


Jack wrote:
Up to this date I have been using IE6. However, lately I have started
experiencing situations where it would stop in loading a web page.
When it hit control,alt,delete, it states that the page that is
loading is (not responding). I did a search and there is a Microsoft
page that says that there is a "hot fix" for this problem. Before I
install it, I first wanted to ask if it would be better to just go to
IE7 or an even later version. Any help will be appreciated.