Aside from Mart's suggestions go to the URL at end of this for Roxio Help
Chat sites, Register for your version, and pose remaining issues. On Ver 5
chat the Pinned "Frequent Answers" tells you how to best ask the question.
Check for that on any you select. You didn't say which Ver of Easy CD Creator
you have - Early versions 4 & 5 have conflicts with Media Player, Real
Player, etc. Good Luck!
http://forums.support.roxio.com/inde...showf orum=26