I began having error messages with my computer every time I
try to download a file or program (any kind of download
really) from the internet. I have a Dell OptiPlex GX-1 with
Pentium III, 192 mb RAM. I installed a brand new hard-drive
recently with a fresh install of Windows 98 SE. Every time
I was on internet (dial-up at the time) I had error
messages or I couldn't open pages or my Yahoo Instant
Messenger would not work. It got so frustrating, I
reformatted my drive recently and reinstalled fresh. The
only additional programs I have installed so far are Iomega
software for my Zip drive, drivers for my Belkin USB PCI
card, drivers for Netgear Ethernet card, and especially
Norton Internet Security 2003 ed. I just started an
SBC/Yahoo DSL account. Every time I attempt to update virus
definitions or download a file of any kind, the computer
starts to download, gets halfway, freezes, then
spontaneously reboots. This happens over and over. I often
get a message though that something or other "caused
invalid page fault in module KERNEL32.dll at
0187:bff9dfff This occurs even if I disable Norton
Firewall. During the last reboot, because it wasn't shut
down properly, Scandisk ran in DOS mode and said it found
"an invalid long file name but was unable to fix it." I
have uninstalled all SBC software not necessary for
connection. I haven't run any Windows updates because I
can't! It doesn't do me any good to search for updates if I
can't download them. Can anyone please tell me what causes
this exact page fault in Kernel32.dll?? The program
causing the fault varies, but usually are program names
related to Norton Internet Security, which I will uninstall
if necessary. Often, the "bad" program is MPREXE but I'm
not even sure what that refers to. But another problem is
this--this error occurred immediately after setting up SBC
DSL but before I even installed the Norton programs. I
should also mention that I cannot run Scandisk from inside
the Windows environment; it always tells me there's not
enough memory available. I have run NoAdware and Adaware
programs to check for Spyware, but unless there's something
really bad that can survive reformatting and repartioning,
I don't know how there would be anything on my system
already. I just reinstalled Windows 2 nights ago! Also,
because the Hope all this detail can help someone to help
me. I'm so frustrated I feel like getting a new computer
altogether but I can't afford it! I only work part-time and
I'm a student. Please help!
Sincerely, David