USB driver problem with Win98SE
Thanks for your prompt reply, Gary. I hope this is not an annoying
duplicate.
Yes, I did boot to safe mode to look at the device manager.When you say
delete all USB items and devices, do you include host controllers? Do I
need to do that from safe mode as well? There was also a USB2 device,
which showed only my PDA connection that works. Do I include that, too.
If I delete everything, that includes my DSL modem, which is connected
to a USB port rather than an ethernet card. I sure hope it reinstalls.
Thanks again.
Don Eagle
----- Original Message -----
From: "Gary S. Terhune"
Newsgroups: microsoft.public.win98.printing
Sent: Monday, September 18, 2006 9:56 PM
Subject: USB driver problem with Win98SE
I'd not bother to delete the ENUM key or any part thereof unless it's
the
whole thing. The primary reason for doing so in the first place is
that
certain items can't be removed in Device manager -- they can only be
gotten
rid of (and thus reinstalled) by deleting them in the Registry. What I
*would* do is to delete *all* USB items and any devices connected to
USB,
then reboot and let Windows reinstall (remember to not connect the
printer
at this time.)
More importantly: Have you taken a look at Device Manager in Safe
Mode, as I
suggested? Honestly, this is an important step in trouble-shooting
this kind
of issue. Garbage that gets left in the ENUM key does not show up in
Normal
Mode, only in Safe Mode. The only devices that show up in Normal Mode
are
those that got loaded or detected during the current startup (Unknown
and
Problem devices included.) Safe Mode shows ALL of the ENUM key items.
You get to Safe Mode by repeatedly tapping the F8 or Ctrl key during
startup, which chould cause a Startup Menu to appear.
--
Gary S. Terhune
MS-MVP Shell/User
"Don Eagle" wrote in message
...
Thanks to both you, Gary, and Mary Sauer for replying.
The link Mary posted refers me to delete 2 files that are not on my
computer. I think they are probably part of WinME. The link says
Microsoft no longer supports Win98SE and refers me to HP, which so
far
has not helped.
Gary, I did wait until prompted before connecting the USB cable. I
booted to safe mode and looked at the USB hardware list. There were
two
copies each of 2 host controllers, which I left alone. There were 4
entries of "USB root hub" that I deleted. There were some single
entries, but they appeared to relate to accessories that are
connected
to the computer. I did not delete them. When I rebooted to the
normal
mode, the 4 USB root hubs were re-installed. However, the same
error
ocurred when I tried to install the HP printer. A device driver
could
not be found on either the hard drive or the software CD.
Thanks for trying. If you have any other suggestions, please let me
know. I'm not sure I have the knowledge to get the video to install
properly if I delete the entire enum key in the registry. What
would
happen if I delete only the USB key within ENUM?
Don Eagle
"Gary S. Terhune" wrote in message
...
Did you follow instructions precisely and wait until prompted to
connect the
USB cable? If Windows detects the hardware before the installer is
ready for
it, that will frequently cause the installation to fail. What I
would
do,
just to make sure, is to uninstall the software using Add/Remove
Programs,
disconnect the printer, remove any mention of the printer in Device
Manager,
then reboot. Now run the installation again. If that fails, then
the
suggestion to rebuild the USB tree is also a decent one and not
likely
to
cause problems. Yes, there's always the chance, but...
Another thing you might check is Device Manager in Safe Mode. See
if
there
aren't a lot of duplicated items or items listed that are no longer
part of
your system. The legitimate duplications are due to two pieces of
hardware
actually being identical -- two hard drives of the same type, for
instance,
or multiple USB host controllers. You can ignore those, but it's
common in
Windows to see garbage items in Safe Mode DM that you can't see in
Normal
Mode, and that garbage can cause problems. Remedies include
selectively
removing duplicated items -- all of them, since you don't know
which
is your
currently configured entry, including child devices in many
cases --
and
then restarting to have Windows redetect and reinstall. Or, if the
garbage
is rampant, the entire ENUM key in the Registry HKLM branch can be
deleted,
causing Windows to rebuild the hardware profile from scratch. The
trickiest
part of that can be getting video to properly install.
If you want comment on the state of your Safe Mode Device Manager,
post back
with a list of *only* the duplications, they're names and how many
of
each.
Only you can know what entries are obsolete, representing devices
that
are
no longer present.
--
Gary S. Terhune
MS MVP Shell/User
"Don Eagle" wrote in message
...
I recently bought an HP Photosmart 8250. After disabling my AV
and
firewall, I tried to install it. Software installs to the point
where I
am instructed to connect the printer to the USB port. Message
"Building
driver information database appears". HP software says "device
detected", "waiting for setup to finish".
However, Windows says it cannot find the driver on either my hard
drive
or the HP CD. Eventually, HP software says "Setup failed to
complete".
If I let the software finish, it appears, but the hardware device
manager lists the printer as "Other Device" and has the yellow ?.
The
8250 does not appear as a printer. Uninstalling and retrying did
not
help. I asked HP for a driver, and they referred me to a 180MB
download
which just duplicates the software on the CD, and has the same
problem.
Now they want me to delete all USB ports from the device manager,
and
re-detect and reinstall them. I am very reluctant to do that for
fear
of losing all the rest of my peripherals. One other thing: If I
click
on "Add a printer" or add hardware in the Control Panel, I get a
"RUNDLL32 has performed an illegal operation and will be shut
down"
I
don't know if that is related to the printer installation problem
or
not. My USB2 hub is an Adaptec card which works fine with my
other
peripherals.
Help would be greatly appreciated.
Don Eagle
"Gary S. Terhune" wrote in message
...
I'd not bother to delete the ENUM key or any part thereof unless it's
the
whole thing. The primary reason for doing so in the first place is
that
certain items can't be removed in Device manager -- they can only be
gotten
rid of (and thus reinstalled) by deleting them in the Registry. What I
*would* do is to delete *all* USB items and any devices connected to
USB,
then reboot and let Windows reinstall (remember to not connect the
printer
at this time.)
More importantly: Have you taken a look at Device Manager in Safe
Mode, as I
suggested? Honestly, this is an important step in trouble-shooting
this kind
of issue. Garbage that gets left in the ENUM key does not show up in
Normal
Mode, only in Safe Mode. The only devices that show up in Normal Mode
are
those that got loaded or detected during the current startup (Unknown
and
Problem devices included.) Safe Mode shows ALL of the ENUM key items.
You get to Safe Mode by repeatedly tapping the F8 or Ctrl key during
startup, which chould cause a Startup Menu to appear.
--
Gary S. Terhune
MS-MVP Shell/User
"Don Eagle" wrote in message
...
Thanks to both you, Gary, and Mary Sauer for replying.
The link Mary posted refers me to delete 2 files that are not on my
computer. I think they are probably part of WinME. The link says
Microsoft no longer supports Win98SE and refers me to HP, which so
far
has not helped.
Gary, I did wait until prompted before connecting the USB cable. I
booted to safe mode and looked at the USB hardware list. There were
two
copies each of 2 host controllers, which I left alone. There were 4
entries of "USB root hub" that I deleted. There were some single
entries, but they appeared to relate to accessories that are
connected
to the computer. I did not delete them. When I rebooted to the
normal
mode, the 4 USB root hubs were re-installed. However, the same
error
ocurred when I tried to install the HP printer. A device driver
could
not be found on either the hard drive or the software CD.
Thanks for trying. If you have any other suggestions, please let me
know. I'm not sure I have the knowledge to get the video to install
properly if I delete the entire enum key in the registry. What
would
happen if I delete only the USB key within ENUM?
Don Eagle
"Gary S. Terhune" wrote in message
...
Did you follow instructions precisely and wait until prompted to
connect the
USB cable? If Windows detects the hardware before the installer is
ready for
it, that will frequently cause the installation to fail. What I
would
do,
just to make sure, is to uninstall the software using Add/Remove
Programs,
disconnect the printer, remove any mention of the printer in Device
Manager,
then reboot. Now run the installation again. If that fails, then
the
suggestion to rebuild the USB tree is also a decent one and not
likely
to
cause problems. Yes, there's always the chance, but...
Another thing you might check is Device Manager in Safe Mode. See
if
there
aren't a lot of duplicated items or items listed that are no longer
part of
your system. The legitimate duplications are due to two pieces of
hardware
actually being identical -- two hard drives of the same type, for
instance,
or multiple USB host controllers. You can ignore those, but it's
common in
Windows to see garbage items in Safe Mode DM that you can't see in
Normal
Mode, and that garbage can cause problems. Remedies include
selectively
removing duplicated items -- all of them, since you don't know
which
is your
currently configured entry, including child devices in many
cases --
and
then restarting to have Windows redetect and reinstall. Or, if the
garbage
is rampant, the entire ENUM key in the Registry HKLM branch can be
deleted,
causing Windows to rebuild the hardware profile from scratch. The
trickiest
part of that can be getting video to properly install.
If you want comment on the state of your Safe Mode Device Manager,
post back
with a list of *only* the duplications, they're names and how many
of
each.
Only you can know what entries are obsolete, representing devices
that
are
no longer present.
--
Gary S. Terhune
MS MVP Shell/User
"Don Eagle" wrote in message
...
I recently bought an HP Photosmart 8250. After disabling my AV
and
firewall, I tried to install it. Software installs to the point
where I
am instructed to connect the printer to the USB port. Message
"Building
driver information database appears". HP software says "device
detected", "waiting for setup to finish".
However, Windows says it cannot find the driver on either my hard
drive
or the HP CD. Eventually, HP software says "Setup failed to
complete".
If I let the software finish, it appears, but the hardware device
manager lists the printer as "Other Device" and has the yellow ?.
The
8250 does not appear as a printer. Uninstalling and retrying did
not
help. I asked HP for a driver, and they referred me to a 180MB
download
which just duplicates the software on the CD, and has the same
problem.
Now they want me to delete all USB ports from the device manager,
and
re-detect and reinstall them. I am very reluctant to do that for
fear
of losing all the rest of my peripherals. One other thing: If I
click
on "Add a printer" or add hardware in the Control Panel, I get a
"RUNDLL32 has performed an illegal operation and will be shut
down"
I
don't know if that is related to the printer installation problem
or
not. My USB2 hub is an Adaptec card which works fine with my
other
peripherals.
Help would be greatly appreciated.
Don Eagle
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