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Old October 30th 05, 11:40 PM
glee
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Default Any Tapi/Dun/Modem Experts Question

"newbie" wrote in message ...
on Fri 28 Oct 2005 09:20:34p, "glee"
wrote in :

snip
I tried two driver packages for that exact modem. One from the
dell site that is supposedly the original package that came
with the box and the second an update driver package also for
that exact same modem from a third party. Both result in the
same outcome. The modem appears ok in the Device mgr under
systems, and responds to "more info-diagnostics with the
parameter readout",


The Diagnostics tab is not in Device Manager, it is in Control
PanelModems.


I never said it wasn't. Please reread above. device mgr showed the
modem model name and no conflicts, working properly. Control panel
showed normal modem response to more info.


I already re-read it numerous times before replying....you never mentioned Control
Panel Modems in that context, which is why I made the clarification. Your
statement "The modem appears ok in the Device mgr under systems, and responds to
"more info-diagnostics with the parameter readout"" mentions it as if it were all in
Device Manager.


but there is no modem listed next to the com2 to which it is
assigned.


Where? In the Diagnostics tab of the Modems control panel? Or
in Device Manager under Ports? Or somewhere else? Please be
specific about where you are looking in each instance.
If no modem is listed next to COM2 in the Control Panel Modems
Diagnostics tab, then where are you finding it to request "More
Info"?

The modem itself is not listed only com2. This is supposedly
normal for pci enumerator modems, according to other reports. On
clicking where the modem would normally be listed in the empty box
next to com2 I get the normal feedback response from the modem
with all the at command info. No disrespect intended,but do you
have anything of substance to offer or are u just asking more
questions?


Your descriptions of where you are seeing various readouts have been slightly
unclear, and I want a clear picture of what you are seeing where, which is why I am
asking questions for clarification. You need to remember we cannot see your
computer screen and have to rely on clear descriptions in order to "see' what you
are looking at. :-)

It appears from what you are writing in this reply, above and below, that in Control
Panel Modems Diagnostics tab, you are seeing COM2 but with a blank where the modem
name should be....yet selecting that blank name is allowing you to get a successful
readout. If that's the case, then NO, that is *not* normal for an HCF modem with an
enumerator. I am currently using a Broadxent DSI v.92 HCF modem with an enumerator
in Device Manager, AND its own listing under Modems in DM, and it appears with a
name in the Diagnostics tab.....as have all the other HCF and HSF modems I have had
the bad luck to work with. ;-) The fact that you see no name at all indicates to
me at least, that the .inf file used is incorrect, incomplete or being mis-read
somehow at installation. I need to read your replies to Franc to see what if
anything you posted regarding the inf files used and their contents. Franc and jt3
have already given you some info on the inf files and registry keys involved, so I
will look over that info before adding anything redundant, if that's OK with you.


Everytime I try to make a dun it wants me to reinstall
the drivers. The modem properties box is also devoid of any
entry (empty)


Again, what modem properties box, are you referring to, gotten
to through what?


to tell the truth I cannot recall. But one thing is sure the
control panel-system shows the exact modem as working no
conflicts, but other boxes that are supposed to contain the modem
name are blank. If memory serves one was under the modems icon in
control panel.


OK....again that indicates that there may have been a problem reading the inf file,
or the Registry entries it was supposed to create were messed.

...and ALL the removals were done from SAFE MODE....correct?

Reinstalled two comm ports,


You manually reinstalled them (bad idea), or you restarted in
normal mode following the Safe Mode removals, and Windows
detected the COM ports....which?


did it both ways and inbetween each install removed all modems and
comm ports.PNP puts back com1 automatically. Followed the
recommended method of removing driver package from add/remove and
letting windows attemp to reinstall the drivers after I told
windows where to find them. But actually the recommended way that
comes with the driver file is to let setup install the driver
package, not windows. Doesn't matter, did it both ways, same
result. One post indicated that you must have the modem install
diskette that supposedly has special files for installing the
modem, but I don't believe that since both dell and another driver
source both offer a set of files with setup.exe and I followed
their procedures and get the same result-drivers appear to install
ok and cannot create DUN to modem, which wants me to install the
drivers that have already been installed. Many complaints for
others with this SAME problem and guess what? A myriad of
different solutions with no clear definitive answer. MS offers two
fixes neither of which works (their telephon.ini fix and
associated registry fix and their re extract the unimodem.tsp, for
corrupted files, which this is not an instance of) This is another
example of a crap OS and crap support, sorry all you MS
programmers and devotees, but that is my opinion, take it or leave
it.


No problem, though I think it is a problem more with the modem or its inf
files/installer, than with Windows.


installed the
enumerator using setup from the drive package install, which
automatically installs the modem to the device manager. Modem
appears ok in device manager, but no modem name or model next
to com port to which it is assigned and from which I get a
normal response using more info-diagnostics.


If you are referring to the ports listed in DM, the modem is not
going to show up there, regardless.


Ok then why are u asking me where I got if from?


Because you are not giving clear descriptions of *where* you are or are not seeing
these things. I am referring to Device Manager Ports section.....you will *not*
see the HCF modem listed there, that is normal. You will not see ANY modem listed
there regardless of its type. Where you *will* see a port and modem associated with
each other is on the properties sheets of the modem in the Modems control panel, and
in DM's Modems section on the properties sheets for the listed modems. It sounds
like you are referring to the Ports section, which is not going to show *any*.



Everything appears normal,
yet each time I try to make a dun, it asks me to select the
locaton of the driver package that has already been installed.
There is no "OTHER" in device manager; and no other modems
installed. Only other thing installed is netgear stuff for
networking on a ethernet card.


snip for now



Sheesh....you paid $12 for the computer and you won't sink
another $12 into a used hardware modem from
www.isellsurplus.com? The fact that the modem replies to the
info request in diagnostics has no bearing on whether the modem
can connect out. I have replaced countless modems that "pass"
the Diagnostics info but are fried (usually due to lightning
surge) and will not connect out at all.


It is not a question of money, but I am just ****ed I cannot get
it to work. If I bought new hardware everytime Windows screwed up
I would not have room for all the equipment. I think the modem is
ok else it would not respond normally to the more info command. It
is the crap OS that is too stupid to correctly install the
winmodem and a winmodem that has a history of being junk judging
from all the complaints about it at dell's website and elsewhere.


But you aren't looking at the possibility that the modem itself may be bad.

You say the modem is shown on COM2? Do you have COM2 disabled or enabled in the
BIOS?
--
Glen Ventura, MS MVP Shell/User, A+
http://dts-l.org/goodpost.htm