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Old July 24th 05, 09:43 PM
Charles...
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Nice one... I shall visit her tomorrow & check the pc out... I have printed
the possibilities out ready....

Now to keep my fingers crossed...


"Jon_Hildrum" wrote in message
...
Here are a couple of potentials:

http://support.microsoft.com/default...b;en-us;191609

http://support.microsoft.com/default...b;en-us;296211

--
Jon Hildrum
DTS MVP

www.hildrum.com
"Charles..." wrote in message
...
Well, my friends wife has been using her pc for some time, trouble free,
she was using her pc last night to simply check emails... or so she tells
me...

This morning the pc started to boot, but this time it was different... it
asked for a User name/Business name...

After that, it then even asked for the product key.... which I certainly
never expected...

upon rebooting, it reaches the stage where an error message appears
stating that "Explorer caused an invalid page fault in module
Explorer.exe at 0167. 00401F31"

As well as some data regarding Registers...

EAX: 00000000 cs: 0167 EIP: 00401F31
EFLGS: 000110246
EBX: 00000001 ss: 0167 esp: 0080FEF4
EBP: 0080FEF4
ECX: C8F97870 ds: 016F
ES: 00000000
FS: 1A37

From that point there, the boot process becomes totally dormant....

Is there any logical way to repair this fault by accessing the system via
a boot disk, or is it more complex than that....

Any suggestions would be greatly appreciatted....

tia...