"dlsayremn" wrote in message ...
Thanks for your suggestions. Will relay them.
This is his first followup post.

This "7340" message appears when I turn the laptop on and I can't get to any
prompt, no matter what keys I push!! Grrr...
(I have the startup/boot floppy for Win98 in the drive also, but the drive
doesn't engage.)
This happened after I did the format and typed in "setup". I forgot to enter
"sys c:"

So his floppy drive isn't working and he can't get into bios..

Tell the user to try pressing F2 or F3 during bootup for BIOS setup.
Also, he might try tapping F8 to see if a menu with "Safe Mode
Command Prompt" appears.

Ben