For some reason my reply did not post so here goes...I have a generic
computer with a VIA KT4V Series Chipset based mainboard and a M830 series
system Board that was installed by a computer store that is no longer - My
Error Message says EXPLORER caused an invalid page fault in module
EXPLORER.EXE @ D197:00401f31. I hope this helps... Marie



"glee" wrote:

When you get an "illegal operation" error message, click the "Details" button, and
post back with the exact details *word for word*, UP TO BUT NOT INCLUDING the memory
registers.

The info you gave in your reply was incomplete. "invalid page fault - exe
0197:00401F31" is not what you saw. The message would name a particular .exe file
and would probably also name the module involved, such as "Explorer.exe caused an
invalid page fault in module kernel32.dll at 0197:00401F31" or something like that.
This is the info we need word for word as it appears in the error details, along
with exactly when the error occurs.
--
Glen Ventura, MS MVP Shell/User, A+


"Marie" wrote in message
...
ok guys - I am really not computer savy but I'll do my best here. After the
sign on screen I get the explorer message that program has performed illegal
operation and will be shut down. (It doesn't shut down...) I looked at the
details and it shows invalid page fault - exe 0197:00401F31 and then a whole
list of registers: EAX CS EIP EFLGS EBX SS ESP EPP ECX DS ESI FS EDX ES EDI
GS then Bytes at CS:EIP:stack dump. After I click on ok and expecting it to
shut down, it doesn't. Just get the blank green screen. If I do Cntrol Alt
Del no program shows up. If I do it again it will shut down. Please help me!

"Jeff Richards" wrote:

You probably got that setup screen because the system detected some sort of
problem and initiated a re-installation procedure, using the installation
files stored on disk. You need to identify what sort of error occurred and
whether there are still problems with the machine.

Is yours a brand name PC, such as Dell? If so, the manufacturer will have
diagnostic software available for download, or it may already be installed
on your disk, and there will be a procedure for running diagnostics to
confirm that the machine is still operating properly. If it's old enough
to be running W98 it's probably old enough to be prone to hardware problems.

The other possibility is that you somehow started the machine with a W98
installation CD in the drive. In that case you have replaced your
installation of W98 with a different version, and it is likely that not all
of the correct drivers were installed. But as Bill says, we need more
details about the error, including the point in the startup process where it
occurs and the exact wording of the message, before it's possible to take a
guess at what's happening.
--
Jeff Richards
MS MVP (Windows - Shell/User)
"Marie" wrote in message
...
Thank you soooo much...I found one that worked but now I keep getting an
error report and it shuts me down. Start up screen doesn't come up
either.
Any good words of advice on this one?