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Old January 13th 08, 08:38 AM posted to microsoft.public.win98.gen_discussion, microsoft.public.windowsme.general
Alan[_3_]
External Usenet User
 
Posts: 9
Default Internet connection problem

On Jan 12, 1:22 pm, "webster72n" wrote:
You may want to give "Copper.net" a try, my experience with them is quite
positive.

Thanks but I'm in New Zealand so Copper Net isn't an option. Also I've
checked with my ISP and they say there are no current connection
issues. I'm fairly sure the problem is with my PC because (i) it began
with the CD drive crash that wiped out Zone Alarm (ii) what was left
of ZA wouldn't uninstall so I had to delete leftover files mentioned
in re-boot error messages then searched the registry for leftover
settings and I probably missed some (iii) ZA refuses to re-install
with a missing VSUTIL.DLL error message when it isn't missing (iv) a
re-connect doesn't make any difference but a reboot and reconnect
does, and if it was an ISP issue their software wouldn't know I'd re-
booted while I was offline. If there were orphaned ZA registry keys
Registry Healer should find them but it doesn't. As to why
reinstalling Windows didn't work, all I can think of is that I did it
before I'd removed the ZA residuals that were causing reboot error
messages, and the new registry might have been corrupted during those
re-starts.

The handshake in the modem log is normal and as I said earlier Ping
Plotter gives normal response times, the CD drive's working again and
I can't find any other hardware errors so I don't think hardware's the
problem. Which leaves bad port, firewall and connection settings in
the registry as the most likely suspect, hence my question where I can
get a patch for those?