Gary,

Have emptied, TIF folder (after boot up) with offline content, and cookies ,
emptied R/Bin.

Have not done any other item on your tutorial, as I will have to study and
digest the info first.

Many thanks, Steve.

"Gary S. Terhune" wrote in message
...
Reply to your email:

I don't see any remaining remnants of the installation that aren't garbage
or part of the Uninstaller/Cleanup tool. Most are in the TEMP and
Temporary
Internet Files folders, and will disappear as soon as you do some standard
maintenance (www.grystmill.com/articles/cleanboot.htm)

After reading the other stuff you've written, I'm at a bit of a loss to
suggest anything else besides that obvious possibility that the new burner
software you report having run includes burning software that you don't
even
realize you installed. I'll defer to Glen's answer on that topic as he's
right on track.

--
Gary S. Terhune
MS-MVP Shell/User

"Moonraker" wrote in message
...
Hi Gary, hope your friends are O.K.

Yes, sorry about the lack of info, but I did not what to type "war and
peace", then be asked something else.

We had the liteon drive with "nero and incd",- changed writer to
emprex,-
we
also have a cd rom,- not sure which is slave or master but they are
wired
up
the only way that the 'puter will see them.
I do not have ANY other writing or burning software installed nor have
ever.
When I installed the new replacement drive I loaded in the new cd which
I
guess had the software and drivers.
As said, we had nero and incd on the 'puter, but I cannot remember if I
reloaded either with the new drive.
Needless to say we could not see data from our discs (mostly jpegs from
our
digi cam) loaded from the liteon (first) drive, nor could we write to
anything.
I posted on here back in Jan/Feb. and was told about the nero range of
cleantools, so used them and tried reinstalling.
Still would not work, i.e we cannot see anything on any of the discs
that
we
have saved stuff on, be it piccy's or "backup" documents from "Stephen's
documents or from "Beryl's documents", just two folders on the "c" in
explorer which I added to keep our stuff separate.
Nor can we save to any new discs still.

I will send a screen shot of the "find" list for you to see. I tried to
send
it was my first post but it was to big for the newsgroup.

Incd is uninstalled at the present until I find out about all the other
stuff on the "find" list

Many thanks Steve



"Gary S. Terhune" wrote in message
...
As jkb hints, it is a recipe for disaster to install more than one
CD/DVD
burning application on a system.

What kinds of files and folder names include "INCD"? Your question is
meaningless without that knowledge. When you search on "INCD", you can
get
any number of files containing that string without them having anything
to
do with Nero software.

Or, they may have been seen as personal folders where personal files
are
normally stored--MP3s, WMVs, etc. Those are the kinds of files that
uninstallers are configured not to touch.

Or your system may have been so messed up by some past programming that
the
uninstaller(s) couldn't find whatever they were looking for. Or the
uninstaller simply isn't robust enough and able to handle such
contingencies
when it should be able to.

In short, though, you provide insufficient data from which to make that
kind
of determination.

--
Gary S. Terhune
MS-MVP Shell/User

"Moonraker" wrote in message
...
Nero and incd is not working.

I used to have it working ok, then had to replace the rewriter drive.
(six
months ago)

Installed the new software from the disc supplied with the emprex
drive.

The new drive works ok when game cd's are in the drive.

Have used nearly all the "cleantools" from the Nero web site, and
reinstalled Nero and incd

Before we go to far could I ask a question,- after using the
cleantool
to
remove old installations of INCD for instance, why is it that when I
do
a
search for files and folders named "INCD" I get a list dating back
several
years.

Many thanks Steve