Norton Live Update won't
 

Have a customer's computer with NAV 2003 on it... subscription paid up till
next year sometime. When he tries to run liveupdate, it hangs on
"confirming subscription status", then eventually pops up a message saying
it can't connect to the Symantec server to confirm that his subscription is
up to date. First thing I suspected was the hosts file, but there's not a
hosts file on the computer anywhere. There's lmhosts.sam and hosts.sam but
those are clean. I eventually had him download the definitons from the
Symantec site and update them that way. Then he did a full system scan and
came up with "no problems". He runs SpyBot S&D and AdAware regularly and
rarely finds anything but a few cookies. He has no problem browsing, And he
didn't have any problem getting to www.symantec.com either, come to think
of it. So that rules out my hosts file theory anyway.
Any ideas?

--
-- Puritanism: the haunting fear that someone somewhere may be happy. --

Seeing that he has web access, try using the quoteIntelligent =
Updater/quote.
http://securityresponse.symantec.com....download.html

=20

--=20

Brian A.

Conflicts start where information lacks.
http://www.dts-l.org/goodpost.htm


"Menno Hershberger" wrote in message =
...
Have a customer's computer with NAV 2003 on it... subscription paid up =
till=20
next year sometime. When he tries to run liveupdate, it hangs on=20
"confirming subscription status", then eventually pops up a message =
saying=20
it can't connect to the Symantec server to confirm that his =
subscription is=20
up to date. First thing I suspected was the hosts file, but there's =
not a=20
hosts file on the computer anywhere. There's lmhosts.sam and hosts.sam =
but=20
those are clean. I eventually had him download the definitons from the =

Symantec site and update them that way. Then he did a full system scan =
and=20
came up with "no problems". He runs SpyBot S&D and AdAware regularly =
and=20
rarely finds anything but a few cookies. He has no problem browsing, =
And he=20
didn't have any problem getting to www.symantec.com either, come to =
think=20
of it. So that rules out my hosts file theory anyway.
Any ideas?
=20
--=20
-- Puritanism: the haunting fear that someone somewhere may be happy. =
--

Did that (see below).
I just thought of something though. He runs Zone Alarm and at some time
it may have asked permission to let Live Update run and the he may have
checked the "remember" box and then clicked NO. As soon as he gets back
home, I'll call him and have him check that.

"Brian A." gonefish'n@afarawaylake wrote in
:

Seeing that he has web access, try using the quoteIntelligent
Updater/quote.
http://securityresponse.symantec.com....download.html



--

Brian A.

Conflicts start where information lacks.
http://www.dts-l.org/goodpost.htm


"Menno Hershberger" wrote in message
...
Have a customer's computer with NAV 2003 on it... subscription paid
up till next year sometime. When he tries to run liveupdate, it hangs
on "confirming subscription status", then eventually pops up a
message saying it can't connect to the Symantec server to confirm
that his subscription is up to date. First thing I suspected was the
hosts file, but there's not a hosts file on the computer anywhere.
There's lmhosts.sam and hosts.sam but those are clean. I eventually
had him download the definitons from the Symantec site and update
them that way. Then he did a full system scan and came up with "no
problems". He runs SpyBot S&D and AdAware regularly and rarely finds
anything but a few cookies. He has no problem browsing, And he didn't
have any problem getting to www.symantec.com either, come to think
of it. So that rules out my hosts file theory anyway.
Any ideas?




--
-- Puritanism: the haunting fear that someone somewhere may be happy. --

That was it! Zone Alarm was blocking it. Thanks for your response though.

Menno Hershberger wrote in
:

Did that (see below).
I just thought of something though. He runs Zone Alarm and at some time
it may have asked permission to let Live Update run and the he may have
checked the "remember" box and then clicked NO. As soon as he gets back
home, I'll call him and have him check that.

"Brian A." gonefish'n@afarawaylake wrote in
:

Seeing that he has web access, try using the quoteIntelligent
Updater/quote.
http://securityresponse.symantec.com....download.html



--

Brian A.

Conflicts start where information lacks.
http://www.dts-l.org/goodpost.htm


"Menno Hershberger" wrote in message
...
Have a customer's computer with NAV 2003 on it... subscription paid
up till next year sometime. When he tries to run liveupdate, it hangs
on "confirming subscription status", then eventually pops up a
message saying it can't connect to the Symantec server to confirm
that his subscription is up to date. First thing I suspected was the
hosts file, but there's not a hosts file on the computer anywhere.
There's lmhosts.sam and hosts.sam but those are clean. I eventually
had him download the definitons from the Symantec site and update
them that way. Then he did a full system scan and came up with "no
problems". He runs SpyBot S&D and AdAware regularly and rarely finds
anything but a few cookies. He has no problem browsing, And he didn't
have any problem getting to www.symantec.com either, come to think
of it. So that rules out my hosts file theory anyway.
Any ideas?







--
-- Puritanism: the haunting fear that someone somewhere may be happy. --