HELP!!!! Win98 Internet Connection Probs
 

Hi everyone,
I hope this is the right forum for this question, because I can't seem
to unearth anything in the MS knowledge databse that helps. I am
tearing my hair out trying to get my girlfriend's internet connection
working. She's running an older HP (not sure which exact model) with
windows 98. She is trying to connect through her apartment complex's
internet connection via an ethernet card.

Being cautious, I installed the latest Zone Alarm (5.something) before
I plugged in the box. All i get with IE are DNS errors. I twiddled
around with the settings a little bit, and got nowhere. Later that
week, the guy that owns the Internet Provider came by to look at
things (it is a new building, and they have been having some other
problems). He uninstalled Zone Alarm, and said that it had caused the
problem. Now I wasn't there, and from what my non-techie girlfriend
said, "There are 2 open connection ports, and Zone Alarm blocked them.
And when he restarted the computer, even without Zone Alarm, the
ports came back blocked."

Does this sound familiar to anyone? I know that I probably didn't
provide all the necessary info, but I can if you ask. Should I try to
contact a local IT guy, Zone Alarm, MS, or anyone else? Please help
if you can, as I am having all the blame put on me at the moment, and
you don't want to see my girlfriend when she can't check her email!!!

Thanks a lot!
-Sean

The problem probably lies with teh Ethernet card. How is
it reported in the Device Manager?

Try identifying the make and model of Ethernet card and
then visit its site for the latest driver file for it.

Network drivers - Network-Drivers.com - This site
maintains listings of network drivers available on the
web, organized by company. Includes links to useful
resources. - http://www.network-drivers.com/

You'll have to use your computer to download the driver.

I would purchase a USB flash drive in order to make the
transfer to her PC, or you can use Winzip and copy the
file to more than a single floppy disk, if it requires
more than one.

Eric,
http://www.pcbuyerbeware.co.uk/
http://www.sharedbirthday.co.uk/


-----Original Message-----
Hi everyone,
I hope this is the right forum for this question, because
I can't seem
to unearth anything in the MS knowledge databse that
helps. I am
tearing my hair out trying to get my girlfriend's
internet connection
working. She's running an older HP (not sure which exact
model) with
windows 98. She is trying to connect through her
apartment complex's
internet connection via an ethernet card.

Being cautious, I installed the latest Zone Alarm
(5.something) before
I plugged in the box. All i get with IE are DNS errors.
I twiddled
around with the settings a little bit, and got nowhere.
Later that
week, the guy that owns the Internet Provider came by to
look at
things (it is a new building, and they have been having
some other
problems). He uninstalled Zone Alarm, and said that it
had caused the
problem. Now I wasn't there, and from what my non-techie
girlfriend
said, "There are 2 open connection ports, and Zone Alarm
blocked them.
And when he restarted the computer, even without Zone
Alarm, the
ports came back blocked."

Does this sound familiar to anyone? I know that I
probably didn't
provide all the necessary info, but I can if you ask.
Should I try to
contact a local IT guy, Zone Alarm, MS, or anyone else?
Please help
if you can, as I am having all the blame put on me at the
moment, and
you don't want to see my girlfriend when she can't check
her email!!!

Thanks a lot!
-Sean
.

P.S. If nothing works, try using a different Ethernet card.

Eric,
http://www.pcbuyerbeware.co.uk/
http://www.sharedbirthday.co.uk/

-----Original Message-----
Hi everyone,
I hope this is the right forum for this question, because
I can't seem
to unearth anything in the MS knowledge databse that
helps. I am
tearing my hair out trying to get my girlfriend's
internet connection
working. She's running an older HP (not sure which exact
model) with
windows 98. She is trying to connect through her
apartment complex's
internet connection via an ethernet card.

Being cautious, I installed the latest Zone Alarm
(5.something) before
I plugged in the box. All i get with IE are DNS errors.
I twiddled
around with the settings a little bit, and got nowhere.
Later that
week, the guy that owns the Internet Provider came by to
look at
things (it is a new building, and they have been having
some other
problems). He uninstalled Zone Alarm, and said that it
had caused the
problem. Now I wasn't there, and from what my non-techie
girlfriend
said, "There are 2 open connection ports, and Zone Alarm
blocked them.
And when he restarted the computer, even without Zone
Alarm, the
ports came back blocked."

Does this sound familiar to anyone? I know that I
probably didn't
provide all the necessary info, but I can if you ask.
Should I try to
contact a local IT guy, Zone Alarm, MS, or anyone else?
Please help
if you can, as I am having all the blame put on me at the
moment, and
you don't want to see my girlfriend when she can't check
her email!!!

Thanks a lot!
-Sean
.

Thanks for the suggestions. I'll check out the card. I forgot to
include, however, that this setup worked on a previous ethernet
connection (dorm connection). This makes me think that the newly
installed Zone Alarm caused the problem, but I could veery well be
wrong. Thanks again!
-Sean