Blank pages in Win Help
 

When going to Troubleshooting in Windows Help, after checking off the
problem, the next page that comes up is very often blank. How can I repair
this glitch?

Have a look here

http://support.microsoft.com/default...b;en-us;275651
and
http://www.btinternet.com/~winnoel/HSfails.htm



"J.L." wrote in message
...
When going to Troubleshooting in Windows Help, after checking off the
problem, the next page that comes up is very often blank. How can I repair
this glitch?

Your links only apply to Windows ME, not Win98.
--
Glen Ventura, MS MVP W95/98 Systems
http://dts-l.org/goodpost.htm


"AAH" wrote in message
...
Have a look here

http://support.microsoft.com/default...b;en-us;275651
and
http://www.btinternet.com/~winnoel/HSfails.htm



"J.L." wrote in message
...
When going to Troubleshooting in Windows Help, after checking off the
problem, the next page that comes up is very often blank. How can I repair
this glitch?

There are two different fixes, depending on the Windows updates you have installed,
as the blank pages are the result of certain Windows updates.

The original fix for the older update was this:
First, click Start Settings Folder Options View tab, and click to enable "Show
All Files" and click OK.
Click Start Find File or Folders, and search the C:\ drive for a file named
Tshoot.inf...it should be found in the \Windows\Inf folder.
Right-click Tshoot.inf and click Install on the menu that appears.

If the recent cumulative patches for Internet Explorer are installed, there is only
a workaround.
See he
http://home.comcast.net/~bascon58/98Help.htm
and
http://mvps.org/PracticallyNerded/SoftFixes.htm
--
Glen Ventura, MS MVP W95/98 Systems
http://dts-l.org/goodpost.htm


"J.L." wrote in message
...
When going to Troubleshooting in Windows Help, after checking off the
problem, the next page that comes up is very often blank. How can I repair
this glitch?

glee
I am sorry for the confusion.

"glee" wrote in message
...
Your links only apply to Windows ME, not Win98.
--
Glen Ventura, MS MVP W95/98 Systems
http://dts-l.org/goodpost.htm


"AAH" wrote in message
...
Have a look here

http://support.microsoft.com/default...b;en-us;275651
and
http://www.btinternet.com/~winnoel/HSfails.htm



"J.L." wrote in message
...
When going to Troubleshooting in Windows Help, after checking off the
problem, the next page that comes up is very often blank. How can I repair
this glitch?

Oh, I'll always be confused! ;-)
--
Glen Ventura, MS MVP W95/98 Systems
http://dts-l.org/goodpost.htm

"AAH" wrote in message
...
glee
I am sorry for the confusion.

"glee" wrote in message
...
Your links only apply to Windows ME, not Win98.
--
Glen Ventura, MS MVP W95/98 Systems
http://dts-l.org/goodpost.htm


"AAH" wrote in message
...
Have a look here

http://support.microsoft.com/default...b;en-us;275651
and
http://www.btinternet.com/~winnoel/HSfails.htm



"J.L." wrote in message
...
When going to Troubleshooting in Windows Help, after checking off the
problem, the next page that comes up is very often blank. How can I repair
this glitch?

Two separate Windows Update criticals took your Troubleshooters away,
for security reasons.

http://support.microsoft.com/default...;en-us;Q188867
Troubleshooting Windows 98 Startup Problems. This article contains a
link to what it says is the equivalent of the Windows Help
Troubleshooters...
http://support.microsoft.com/support/windows/tshoot
That's it. But, here is how to get them back when offline...

First, "START, Find, F&F, Tshoot.inf"; R-Clk it & select "Install". If
you still don't have the Troubleshooters...

(1) "START, Run, RegEdit"
(2) Navigate to

HKEY_LOCAL_MACHINE\Software\Microsoft\Internet Explorer\ActiveX
Compatibility\{4B106874-DD36-11D0-8B44-00A024DD9EFF}

Compatibility Flags 0x00000400 (1024) Dword value 400

by
(a) Clicking plus signs, beginning with "HKEY_LOCAL_MACHINE",
(b) & ending with "ActiveX Compatibility".
(c) Finally, click "{4B106874-DD36-11D0-8B44-00A024DD9EFF}" itself in
the left pane.
(d) Now, you see "Compatibility Flags 0x00000400 (1024)" in the right
pane.
(e) "Registry menu, Export Registry file".

This will create a ".reg" file of the entire Key that is open...
all the items in the right pane & all sub-keys in the left pane (if
there is a plus sign). Give it a name & location of your choosing, even
to the Desktop or My Documents. Then, to undo the following, you will be
able to simply click that file, to Merge it's contents back into the
Registry.

Actually-- name that one "NoTrouble.reg". It will look like...

....Start.....
REGEDIT4

[HKEY_LOCAL_MACHINE\Software\Microsoft\Internet Explorer\ActiveX
Compatibility\{4B106874-DD36-11D0-8B44-00A024DD9EFF}]
"Compatibility Flags"=dword:00000400

....End.......

(f) Close RegEdit. You now have an "undo" .reg, named "NoTrouble.reg".
(g) Make a copy of it called "Trouble.reg".
(h) Open "Trouble.reg" in Notepad. Change the "dword" to look as
follows... all zeros...

....Start..of "Trouble.reg"...
REGEDIT4

[HKEY_LOCAL_MACHINE\Software\Microsoft\Internet Explorer\ActiveX
Compatibility\{4B106874-DD36-11D0-8B44-00A024DD9EFF}]
"Compatibility Flags"=dword:00000000

....End.......

CAREFUL: That "HKEY" is one line, with TWO spaces only. One between
"Internet Explorer", & the other between "ActiveX Compatibility". Make
sure it looks that way in Notepad, before you click to Save. Also, you
must have an empty line at bottom.

Now, "Trouble.reg" gives you the Troubleshooters. "NoTrouble.reg" will
give you security by taking them away. Remember to undo it, after you
are done looking at the Troubleshooters.


(2) By default, when a ".reg" is clicked, it will Merge into the
Registry. To alter the default behavior: "START, Settings, Folder
Options, File Types tab". Scroll to & click "Registration Entries",
click the "Edit" button, select "edit" in the window & click the "Set
Default" button. Now, when you click a ".reg" file, it will open in
Notepad for examination. To merge it into the Registry, R-Clk it &
select "Merge".


--
Thanks or Good Luck,
There may be humor in this post, and,
Naturally, you will not sue,
should things get worse after this,
PCR

"J.L." wrote in message
...
| When going to Troubleshooting in Windows Help, after checking off the
| problem, the next page that comes up is very often blank. How can I
repair
| this glitch?

Thanks for everybody's help. Sorry to be so long in getting back to you but
this computer very often develops a mind of its own and I'm not able to do
what I want to when I want to (thereby requiring that troubleshooting
feature.)
I downloaded the program as suggested by Glee and it did solve that problem.

In the initial answer from AAH (which was all about WinMe) on starting the
initial steps , when I found that I not only didn't have the files listed, I
didn't even have that folder they would be in, I thought for sure that I'd
found the root of all my problems. However since that was referring to a
different OS I guess I will remain fighting this tempermental monster until I
reformat (or take an ax to it !)
Thanks again for your assistance.
J.L.

"PCR" wrote:

Two separate Windows Update criticals took your Troubleshooters away,
for security reasons.

http://support.microsoft.com/default...;en-us;Q188867
Troubleshooting Windows 98 Startup Problems. This article contains a
link to what it says is the equivalent of the Windows Help
Troubleshooters...
http://support.microsoft.com/support/windows/tshoot
That's it. But, here is how to get them back when offline...

First, "START, Find, F&F, Tshoot.inf"; R-Clk it & select "Install". If
you still don't have the Troubleshooters...

(1) "START, Run, RegEdit"
(2) Navigate to

HKEY_LOCAL_MACHINE\Software\Microsoft\Internet Explorer\ActiveX
Compatibility\{4B106874-DD36-11D0-8B44-00A024DD9EFF}

Compatibility Flags 0x00000400 (1024) Dword value 400

by
(a) Clicking plus signs, beginning with "HKEY_LOCAL_MACHINE",
(b) & ending with "ActiveX Compatibility".
(c) Finally, click "{4B106874-DD36-11D0-8B44-00A024DD9EFF}" itself in
the left pane.
(d) Now, you see "Compatibility Flags 0x00000400 (1024)" in the right
pane.
(e) "Registry menu, Export Registry file".

This will create a ".reg" file of the entire Key that is open...
all the items in the right pane & all sub-keys in the left pane (if
there is a plus sign). Give it a name & location of your choosing, even
to the Desktop or My Documents. Then, to undo the following, you will be
able to simply click that file, to Merge it's contents back into the
Registry.

Actually-- name that one "NoTrouble.reg". It will look like...

....Start.....
REGEDIT4

[HKEY_LOCAL_MACHINE\Software\Microsoft\Internet Explorer\ActiveX
Compatibility\{4B106874-DD36-11D0-8B44-00A024DD9EFF}]
"Compatibility Flags"=dword:00000400

....End.......

(f) Close RegEdit. You now have an "undo" .reg, named "NoTrouble.reg".
(g) Make a copy of it called "Trouble.reg".
(h) Open "Trouble.reg" in Notepad. Change the "dword" to look as
follows... all zeros...

....Start..of "Trouble.reg"...
REGEDIT4

[HKEY_LOCAL_MACHINE\Software\Microsoft\Internet Explorer\ActiveX
Compatibility\{4B106874-DD36-11D0-8B44-00A024DD9EFF}]
"Compatibility Flags"=dword:00000000

....End.......

CAREFUL: That "HKEY" is one line, with TWO spaces only. One between
"Internet Explorer", & the other between "ActiveX Compatibility". Make
sure it looks that way in Notepad, before you click to Save. Also, you
must have an empty line at bottom.

Now, "Trouble.reg" gives you the Troubleshooters. "NoTrouble.reg" will
give you security by taking them away. Remember to undo it, after you
are done looking at the Troubleshooters.


(2) By default, when a ".reg" is clicked, it will Merge into the
Registry. To alter the default behavior: "START, Settings, Folder
Options, File Types tab". Scroll to & click "Registration Entries",
click the "Edit" button, select "edit" in the window & click the "Set
Default" button. Now, when you click a ".reg" file, it will open in
Notepad for examination. To merge it into the Registry, R-Clk it &
select "Merge".


--
Thanks or Good Luck,
There may be humor in this post, and,
Naturally, you will not sue,
should things get worse after this,
PCR

"J.L." wrote in message
...
| When going to Troubleshooting in Windows Help, after checking off the
| problem, the next page that comes up is very often blank. How can I
repair
| this glitch?

You are welcome. I see shortly you will have gained the expertise to
help with a tree/two I need to remove.

--
Thanks or Good Luck,
There may be humor in this post, and,
Naturally, you will not sue,
should things get worse after this,
PCR

"J.L." wrote in message
...
| Thanks for everybody's help. Sorry to be so long in getting back to
you but
| this computer very often develops a mind of its own and I'm not able
to do
| what I want to when I want to (thereby requiring that troubleshooting
| feature.)
| I downloaded the program as suggested by Glee and it did solve that
problem.
|
| In the initial answer from AAH (which was all about WinMe) on
starting the
| initial steps , when I found that I not only didn't have the files
listed, I
| didn't even have that folder they would be in, I thought for sure that
I'd
| found the root of all my problems. However since that was referring to
a
| different OS I guess I will remain fighting this tempermental monster
until I
| reformat (or take an ax to it !)
| Thanks again for your assistance.
| J.L.
|
| "PCR" wrote:
|
| Two separate Windows Update criticals took your Troubleshooters
away,
| for security reasons.
|
| http://support.microsoft.com/default...;en-us;Q188867
| Troubleshooting Windows 98 Startup Problems. This article contains a
| link to what it says is the equivalent of the Windows Help
| Troubleshooters...
| http://support.microsoft.com/support/windows/tshoot
| That's it. But, here is how to get them back when offline...
|
| First, "START, Find, F&F, Tshoot.inf"; R-Clk it & select "Install".
If
| you still don't have the Troubleshooters...
|
| (1) "START, Run, RegEdit"
| (2) Navigate to
|
| HKEY_LOCAL_MACHINE\Software\Microsoft\Internet Explorer\ActiveX
| Compatibility\{4B106874-DD36-11D0-8B44-00A024DD9EFF}
|
| Compatibility Flags 0x00000400 (1024) Dword value 400
|
| by
| (a) Clicking plus signs, beginning with "HKEY_LOCAL_MACHINE",
| (b) & ending with "ActiveX Compatibility".
| (c) Finally, click "{4B106874-DD36-11D0-8B44-00A024DD9EFF}" itself
in
| the left pane.
| (d) Now, you see "Compatibility Flags 0x00000400 (1024)" in the
right
| pane.
| (e) "Registry menu, Export Registry file".
|
| This will create a ".reg" file of the entire Key that is
open...
| all the items in the right pane & all sub-keys in the left pane (if
| there is a plus sign). Give it a name & location of your choosing,
even
| to the Desktop or My Documents. Then, to undo the following, you
will be
| able to simply click that file, to Merge it's contents back into the
| Registry.
|
| Actually-- name that one "NoTrouble.reg". It will look like...
|
| ....Start.....
| REGEDIT4
|
| [HKEY_LOCAL_MACHINE\Software\Microsoft\Internet Explorer\ActiveX
| Compatibility\{4B106874-DD36-11D0-8B44-00A024DD9EFF}]
| "Compatibility Flags"=dword:00000400
|
| ....End.......
|
| (f) Close RegEdit. You now have an "undo" .reg, named
"NoTrouble.reg".
| (g) Make a copy of it called "Trouble.reg".
| (h) Open "Trouble.reg" in Notepad. Change the "dword" to look as
| follows... all zeros...
|
| ....Start..of "Trouble.reg"...
| REGEDIT4
|
| [HKEY_LOCAL_MACHINE\Software\Microsoft\Internet Explorer\ActiveX
| Compatibility\{4B106874-DD36-11D0-8B44-00A024DD9EFF}]
| "Compatibility Flags"=dword:00000000
|
| ....End.......
|
| CAREFUL: That "HKEY" is one line, with TWO spaces only. One between
| "Internet Explorer", & the other between "ActiveX Compatibility".
Make
| sure it looks that way in Notepad, before you click to Save. Also,
you
| must have an empty line at bottom.
|
| Now, "Trouble.reg" gives you the Troubleshooters. "NoTrouble.reg"
will
| give you security by taking them away. Remember to undo it, after
you
| are done looking at the Troubleshooters.
|
|
| (2) By default, when a ".reg" is clicked, it will Merge into the
| Registry. To alter the default behavior: "START, Settings, Folder
| Options, File Types tab". Scroll to & click "Registration Entries",
| click the "Edit" button, select "edit" in the window & click the
"Set
| Default" button. Now, when you click a ".reg" file, it will open in
| Notepad for examination. To merge it into the Registry, R-Clk it &
| select "Merge".
|
|
| --
| Thanks or Good Luck,
| There may be humor in this post, and,
| Naturally, you will not sue,
| should things get worse after this,
| PCR
|
| "J.L." wrote in message
| ...
| | When going to Troubleshooting in Windows Help, after checking off
the
| | problem, the next page that comes up is very often blank. How can
I
| repair
| | this glitch?
|
|
|