explorer caused page fault resulting in blue screen of death
 

Hello group,

Upon booting up my Compaq Presario with Win 98 2nd Edition,
I get the Windows screen that stays on for a couple of
minutes then followed by the "blue screen of death",
then "explorer caused and invalid page fault in module
explorer.exe.at 019f:00401f31" message.
I have tried using the Win 98 install disk, my rescue
floppy disks ("A" drive doesn't respond to the rescue
disks.
This problem occured ofter my Norton Anti virus
subscription ran out, and I used the anti virus portion of
an unused Norton's security anti-viral XP disk. It
scanned my system at "clean of infection and chose 8 "at
risk" files" being ad ware oriented. It suggested deleting
these files, which I did.
Upon restarting the system I have a "comatose" computer.
Is there a way to get past the "blue screen of death" to
remove the virus software or re-install Win 98 2nd Ed?
Just to mention Explorer 6 is the version I have.
Any help you may offer this technology challanged baby
boomer would be appreciated.

format,clean install win98, install your drivers from the compaq's
cds..avoid norton,avoid internet explorer 6 in the future..

"signsatd" wrote in message
...
Hello group,

Upon booting up my Compaq Presario with Win 98 2nd Edition,
I get the Windows screen that stays on for a couple of
minutes then followed by the "blue screen of death",
then "explorer caused and invalid page fault in module
explorer.exe.at 019f:00401f31" message.
I have tried using the Win 98 install disk, my rescue
floppy disks ("A" drive doesn't respond to the rescue
disks.
This problem occured ofter my Norton Anti virus
subscription ran out, and I used the anti virus portion of
an unused Norton's security anti-viral XP disk. It
scanned my system at "clean of infection and chose 8 "at
risk" files" being ad ware oriented. It suggested deleting
these files, which I did.
Upon restarting the system I have a "comatose" computer.
Is there a way to get past the "blue screen of death" to
remove the virus software or re-install Win 98 2nd Ed?
Just to mention Explorer 6 is the version I have.
Any help you may offer this technology challanged baby
boomer would be appreciated.

Use the technique described in this article to get into the system to do
repairs:

Recovering From a Failed Internet Explorer Upgrade in Windows 98
http://support.microsoft.com/default...b;en-us;249191


--
Regards

Ron Badour, MS MVP for W98
Tips: http://home.satx.rr.com/badour
Knowledge Base Info:
http://support.microsoft.com/default.aspx?pr=kbinfo

"signsatd" wrote in message
...
Hello group,

Upon booting up my Compaq Presario with Win 98 2nd Edition,
I get the Windows screen that stays on for a couple of
minutes then followed by the "blue screen of death",
then "explorer caused and invalid page fault in module
explorer.exe.at 019f:00401f31" message.
I have tried using the Win 98 install disk, my rescue
floppy disks ("A" drive doesn't respond to the rescue
disks.
This problem occured ofter my Norton Anti virus
subscription ran out, and I used the anti virus portion of
an unused Norton's security anti-viral XP disk. It
scanned my system at "clean of infection and chose 8 "at
risk" files" being ad ware oriented. It suggested deleting
these files, which I did.
Upon restarting the system I have a "comatose" computer.
Is there a way to get past the "blue screen of death" to
remove the virus software or re-install Win 98 2nd Ed?
Just to mention Explorer 6 is the version I have.
Any help you may offer this technology challanged baby
boomer would be appreciated.